<!--quoteo(post=1105417:date=Apr 23 2008, 08:25 PM:name=Auyx)--><div class='quotetop'>QUOTE(Auyx @ Apr 23 2008, 08:25 PM) <a href="index.php?act=findpost&pid=1105417"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->The DS-X support is the worst I have ever experienced they really just don't give a shit. You can find a log of my experience with them in the codebox. <img src="style_emoticons/<#EMO_DIR#>/hate2.gif" style="vertical-align:middle" emoid="
" border="0" alt="hate2.gif" /> <div class='codetop'>CODE</div><div class='codemain' style='height:200px;white-space
re;overflow:auto'>
Mantis - DS-Xtreme 16Gb (2GB)
Viewing Issue Advanced Details
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ID: Category: Severity: Reproducibility: Date Submitted: Last Update:
2172 major always 07-17-07 02:40 04-20-08 12:05
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Reporter: Auyx Platform:
Assigned To: DS-X Guru OS:
Priority: normal OS Version:
Status: confirmed Product Version: 1.1.2
Product Build: Resolution: reopened
Projection: none
ETA: none Fixed in Version:
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Summary: 0002172: My Ds-x is overheating to the point of burning people!
Description: My Ds-x is heating up when in both the ds and on the usb
cable. it gets so got that the usb port burned my girlfriends finger and
now she has a blister! i have pm,d one of the forum mods about it and
they said to come here with the issue. i have discontinued use as the
unit has become dangerus. the unit has not been exposed to any
environmentel problems. ps im sorry for the poor prose but i only have
internet via my phone at the mo.
Steps To Reproduce:
Additional Information:
Relationships
Attached Files:
Notes
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(0009078)
DS-X Guru
07-17-07 05:41
Hello,
I am terribly sorry your girlfriend was burnt from the DS-X <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
Sadly your DS-Xtreme seems to be majorly defective. I would like to take
the opportunity and apologize to you for the inconvenience. Please
contact your retailer and link them to this ticket in order to speed up
the replacement process.
If your retailer is unresponsive, and takes more then 5 work days to
respond to your request, please let me know and we will initiate the
manufacturer's warranty.
Again, I apologize for the hassle this has caused you and hope you get a
fully working unit soon!
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(0009312)
Auyx
07-24-07 06:14
Hey Guru I have had not been able to sort out a replacement unit with my
reseller and would like to initiate the manufacturer's warranty like you
said.
Could you let me know what to do and Ill give you my address and any
relevent info.
Thanks for the prompt responce.
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(0009315)
DS-X Guru
07-24-07 06:56
Alright, please e-mail
[email protected] <mailto:
[email protected]> and link him
to this ticket <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0009463)
Auyx
07-30-07 05:05
hey i emailed dino but cannot get a reply and its been over 6 days now.
can someone sort this out as i realy would love to have a working unit
asap. thanks.
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(0009466)
DS-X Guru
07-30-07 06:58
We currently do not have any stock, nor do any retailers. So sadly, at
the moment, he most likely did not respond because he can't ship a unit
to you. Please be patient for the stock situation to clear up <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
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(0009514)
Auyx
07-30-07 18:43
Ok could you please mail me on ****************
<mailto:***********> when supply is back to normal. Or leave a
note on here. not being funny but why should dino ignore my mail wouldnt
he just say sorry your gona have to wait a while? but anyway please can
you get back to me when its sorted . ta
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(0009554)
DS-X Guru
07-31-07 13:33
He most likely uses the "unread" as sign to know who is left of getting
a replacement <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" /> But thats my guess, im sure we will update you as soon
as we got stock. Sorry man <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
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(0009667)
DS-X Guru
08-02-07 13:46
As we currently have no stock, Dino most likely will be unable to ship
you a unit. For this reason, I am putting your ticket into the
"confirmed" state. This will enable me once to seek contact with you
once we have stock again.
If you already got your replacement or a response from Dino, please let
me know, thank you!
------------------------------------------------------------------------
(0009729)
Auyx
08-06-07 19:56
still no contact from dino any idea when stock will be replenished as
this is starting to drag on.
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(0009790)
DS-X Guru
08-10-07 13:06
No I have no idea regarding the stock currently, sorry.
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(0010277)
Auyx
08-22-07 14:51
Hi, it's been 37 days and counting that I have been sitting on my
defective unit.
Is there any way that you could get in contact with Dino or whoever is
in charge of ordering new stock to be made and let me know an estimated
time of the new stocks arrival.
Plus I have been through all the other tickets waiting for new units and
there are only 4 of us waiting.Its kinda annoying that I cant get hold
of a replacement unit but there is a compo on the forums to win 2 units.
Im sure there must be more you can do than say you can get a unit to me
but it all depends on someone who wont respond to my emails. I am sure
you can understand my frustration at the situation.
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(0010408)
DS-X Guru
08-27-07 00:06
Hello,
There still is no stock - Thus dino may not be replying to you.
We can't order "more" stock - we are the producer/manufacturer ourselves...
There is currently a shortage for various components required to produce
the DS-X which makes us unable to produce any new units.
This bothers us just as much as it bothers you and we have been trying
our best to get our hands on these components at a reasonable price
(without having to up the price due to inflation onto the customer) but
we have yet been unable to do so.
So yes, while we are running a competition or sponsored one, we put
those units aside 3-4 months ago as far as I remember, thus we can
deliver the prizes.
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(0010597)
Auyx
08-31-07 05:43
Do you have any stock of the 512MB units that would be fine I dont realy
care about the size I just want a working cart now.
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(0010643)
DS-X Guru
09-03-07 05:07
No sadly we do not have stock of any of either products, else I would
have given you the option <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0010761)
Auyx
09-07-07 08:53
Any chance of an ETA at all regarding this Im not after a specific date
but will it take weeks or more months before I can get a replacement. I
am considering going to citizens advice regarding this as I beleve this
may be an unlawfull delay . [Edit : My contact details have changed When
you have cause to contact me could you please use the address
**********************]
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(0010825)
DS-X Guru
09-12-07 13:33
Hello,
I should be able to give you an update within this week, please stay
tuned <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0010870)
Auyx
09-12-07 15:12
Thank you so much for the ETA I had gotten to the point of giveing up!
------------------------------------------------------------------------
(0011040)
Auyx
09-19-07 12:38
Well over the week now any news on whats happening? Good news hopefully.
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(0011049)
DS-X Guru
09-20-07 14:02
Hello,
The shortage is soon to near its end.
As far as I know, we have gotten hold of the missing components to
produce the DS-Xtreme's and should be producing again in the following
two weeks, so your replacement shouldn't be too far away <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
------------------------------------------------------------------------
(0011099)
Auyx
09-20-07 20:16
WOOOOOOOOOOHOOOOOOOOOOOOO finaly the wait is nearly over. Will you be
wanting my defective unit back? And im i going to be expected to pay for
the postage? if so will I have to send it internationaly? Just so I can
sort it all out now. Ta
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(0011106)
DS-X Guru
09-21-07 08:07
Yes,
You will have to cover the cost of the shipping yourself. The shipping
destination should be within the European Union, if that's international
for you, then yes <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
You don't have to send it fast, just so that it arrives <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0011264)
Auyx
09-27-07 14:56
Any updates?
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(0011276)
DS-X Guru
09-27-07 17:32
Should be sometime in the week to come <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0011444)
Auyx
10-08-07 12:16
Nearly ready ? Any more news on the situation? Have you started
production yet?
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(0011481)
DS-X Guru
10-12-07 14:38
I've had no update yet <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
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(0011648)
Auyx
10-20-07 15:39
Do you know anything at all about the new carts even a "its takeing
longer than we expected and that is because of X reason" would be great.
I am honestly wondering if I am ever going to get a replacement card as
it has now been well over 3 months now with no news other than repeated
no info after none info. Last time you said that it was nearly over but
its well past that date now. Please could you just tell me whats
happening so I am not in the dark over this.
------------------------------------------------------------------------
(0011717)
DS-X Guru
10-23-07 14:47
With great delight, am I able to inform you that we have begun
production again.
As you know it has taken us a long time to resume production and while
we are very sorry about this, our hands were tied as we were unable to
gather the components required to produce the DS-Xtreme's for a very
very long time.
But, that issue is now gone and production is finally running <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" /> So, I
ask of you to give us another 1-2 weeks (approx 3rd November) due to the
involved logistics to get the units from factory to the distribution. It
can be sooner, but I would rather be safe then sorry if something
happens during shipment <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
Anyhow, Once they have arrived at our distribution and are ready to
ship, I will contact you again and give you further instructions on what
you should do and of course, what we will do <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
Please let me apologize for the entire period of time you have been
waiting on your replacement unit, and I hope to get you a working unit
very soon <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" />
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(0011884)
Auyx
11-03-07 04:25
How are things looking, do you think it will be anytime soon for an
announcement or another week or so. Plus wouldn't it make sense to have
us send in our units now so that you can send of our replacement stock
as soon as it arrives?
------------------------------------------------------------------------
(0011956)
DS-X Guru
11-08-07 03:21
There is some added delay due to customs <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" /> Once I know more , I will
indeed let you know <img src="style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="
" border="0" alt="smile.gif" /> Sorry for the delay, but unexpected customs are
nothing we can speed up <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
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(0012291)
Auyx
11-20-07 13:17
What is the current situation with customs? Have you heard what is
happening?
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(0012412)
Auyx
11-28-07 15:59
A response would be nice.
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(0012467)
DS-X Guru
12-02-07 19:08
I am still unaware if the stock of the units finally came in. It was
supposed to come in last week, however, I've had no confirmation yet.
Sorry for the delay, but I can't give you further instructions regarding
your replacement unless stock has been replenished <img src="style_emoticons/<#EMO_DIR#>/frown.gif" style="vertical-align:middle" emoid="
" border="0" alt="frown.gif" />
As soon as I get an update I will indeed seek contact with you and give
you an update on the situation. My apologies for the time taken so far...
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(0012678)
Auyx
12-15-07 14:33
How come <a href="http://www.mod-chip.com/" target="_blank">http://www.mod-chip.com/</a> [^ <http://www.mod-chip.com/>] have
receved units to stock and yet we still have not had any word about
replacements at all. Please answer this question directly. The answer "I
don't know" will not suffice. This is getting stupid now I have along
with many others been waiting HALF A YEAR for a replacement unit. Surely
you must agree this is wrong.
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(0012748)
Auyx
12-28-07 15:08
Looks like I will be ringing in the new year without any news from you.
Can I ask why you lied to us about the stock being in "customs" because
it seemed to make it through to the resellers allright. Should I just
give up now and settle with the fact that I am NEVER gonna get what you
said you would provide.
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(0013075)
Auyx
01-18-08 03:25
Stop ignoring us this should not happen. I know that your still active
on here so just give the people a reply allready. This is just wrong.
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(0013140)
Auyx
01-26-08 16:09
This is a joke.
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(0013611)
Auyx
04-20-08 12:05
I still look here every now and then wondering if it will ever get
updated. I have a bet on with a mate that it will get to a year before
you respond. If you don't respond before then I could make a little of
the money you robbed off of me back. Keep up the good work guys.
</div><!--QuoteEnd--></div><!--QuoteEEnd-->
Wow, I'm stunned <img src="style_emoticons/<#EMO_DIR#>/blink.gif" style="vertical-align:middle" emoid="
" border="0" alt="blink.gif" />