I recently purchased a brand new Acekard 2i from Gamebygame. When I first put in the microSD card, the spring that keeps it in place does not function as it should. Keep in mind that this attempt of putting in the microSD was the first time putting it in. I'm somewhat disappointed due to the fact that this Acekard was for my younger brother. I am aware that Gamebygame has a 30-day return policy, but some users here say that they are unresponsive. Suggestions? Any known fixes? "Just call Gamebygame you lazy ass?"