- Joined
- Aug 10, 2009
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- Pocono Mountains-Pennsylvania
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- www.kalisiin.com
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Augustburnsred said:Kalisiin said:Augustburnsred said:Dear Customer,
Thank you for bringing this missing package to our attention. Your package should have been delivered by now, and has been delayed longer than usual. The tracking information states that they only received electronic notification to pick up your package, but your package was shipped. Due to this problem, we are going to have our USPS agent find your package. If there are further issues and he is not able to locate the original package then we will have another package shipped to you. Once I get the status from the shipper, I will send you an email with an update.
GamersGadget.com
I received this email for both orders!
This is questionable since they were shipped separately. I would not be complaining if one package was lost but BOTH!!
On top of that i must not be the only one complaining since their voicemail is full and you can no longer leave any messages and an average of 50 is well below a satisfactory mark. i believe 50 and below should be questionable that way customers can still choose to shop with them but should know about the ongoing complaints about the service they provide. If we don't tell other people about the bad experiences only more compaints will come after me. so at least a questionable state should be pinned on gamersgadget.
It sounds as if they are going to address your issue, and fix the problem. Follow up with them. Keep on top of this.
And let us know.
Companies DO foul up. Shipping mistakes DO happen. Disgruntled employees DO steal packages. It happens.
The measure of a company is NOT in if they screw up...but how they deal with it when something is screwed up...do they fix it, put it right...do they do what they said they would do?
Let us know.
If they follow through on this, then I think they deserve credit for dealing with a problem, and making it right.
Hey man no need for passive aggressive posts now but really now? Your gonna back them up even after i contacted the USPS and they searched themselves and found no tracking number in their system. Both orders were lost and on top of that another member from this forum is also having problems with them. If this company does foul up then we as customers should know about that, If these shipping mistakes do happen (and it seems like it happens very often, plus my shipping address is correct) then we as a customer should know about it. If disgruntled employees steal packages then once again we should let everyone know that until gamersgadget can prove that they are a RESPONSIBLE company that has proven themselves they will be bashed and marked as a company to avoid.
I'm merely suggesting things that may have happened, possibly beyond their control. I'm saying you are being impatient. I'm saying I GOT MY STUFF...THEY ARE NOT SCAMMERS.
I'm saying that you should judge them, not based on the fact that this order is messed up - but whether or not they fix it. Do they live up to what they say they will do about it? You've gotten a message already that says
THEY WILL SHIP YOU ANOTHER PACKAGE IF THEY CANNOT LOCATE YOURS.
Why not give them a chance to do that, before you trash them to hell is what I'm saying.