When I first got my 360 in January 2006, I added my credit card. When the credit card expired, I had a hell of a time getting it off. They don't give you the option to remove your credit card. You have to ring them up. Otherwise they will keep charging you the £40 a year for xbox live gold.
Exactly why I buy the membership cards in stores because I do not want the hassle. I remember a while back when my first Xbox 360 died and instead of sending it to MS (I was unwilling to wait for weeks to get my machine back
), I just returned it to my local Costco where I had purchased it from mostly because they offer a
LIFETIME warranty on any electronic device purchase as long as you are a member. Unknowingly, I had stepped into hell.
You see, one of the perks of being a Xbox 360 owner is the Xbox Live Arcade and Downloadable Content. Anywho, on my old Xbox I had a lot of downloaded songs for GH2 which after buying multiple MS Points cards, added up to over $300.00 or so. Before I had went ahead with the exchange, I made sure to contact MS to see if there was anything special I needed to do to get my DC onto my new Xbox.
"Nope.", the rep stated, "All you have to do is migrate your gamertag onto your new Xbox and re-download all of the content." Excellent. The only hassle I would have to go thru was re-downloading all of the stuff I had bought. Wrong. After downloading all of the content I began to notice it would disappear if I went offline.
After speaking with about 10 reps or so about the issue, I finally got to a sup named Chris. Chris basically told me that because of DRM issues (Digital Rights Management), I would
NEVER be able to get the content working properly because I had exchanged my system without their say so (not exactly what he said, but he basically said I had to send the system to them to get this done properly). Let's do a flashback to my call to the nice young lady in Xbox Support a few weeks prior. She never mentioned anything about this to me. Was this my fault? No. But I was sure made to feel like it was. You see, I work for an internet provider based out of the US. Everytime a customer calls in whether to get assistance with getting online or to call us a fuckhead, we have to notate that customer's account. EVERYTIME. Not doing so results in major reprecussions, often times our jobs are on the line.
In an attempt to save face with this idiot and get my DC back, I asked him what notes were on my account. I explained to him I had called prior to this and explained the whole thing to a rep who said she would leave notes as to my intentions. Nope. No notes. So basically this guy was calling me a liar because I didn't have proof. Well, as I stated to him, just because there were no notes on the account did not mean I did not speak with the rep, it just meant that the rep was negligent. Nope. SOL. Here was his final solution: buy all of the points again and get a new gamertag and get all of the content again. WOW. That was exactly was I was thinking...fail.
And this was where my sad story ends. I ended up out the points I purchased and content I downloaded all because of a broken DRM system. Feel free to send me MS points to make up for it all
I will never buy another point from this system until they get this fixed. Money not customers first. That is Microsoft's motto.
Sorry for the long rant but I had to get that out and I hope you guys pay heed or the same will happen to you.
~Fitzy~
