If the transaction was made outside of ebay, sorry to say...they most likely won't help you. I had this happen to me. After calling every other day for about 3-4 months (I know, it's crazy) they issued me a courtesy credit for using them for many years for hundreds of things. Their argument is that they can't see what is being sold outside of ebay, which is bs, because I purchased a photofast cr5400 off ebay and the shit was fake. Didn't even match the picture from the auction. So ebay is technically the same as any website, the seller can post any picture regardless of how counterfeit the product is. I will give you a tip though, being all hope isn't lost. If you had no funds in your paypal account and it pulled the money from either a credit card, or a bank account, you might be able to get your money back. Just call the card company or bank and file a chargeback, paypal can do nothing about it if it's from your bank or credit card companies end. You get your $$$ back, and paypal obviously will get theirs from the seller. Good luck!