I purchased from DealExtreme and didn't received item.

Discussion in 'NDS - Flashcarts and Accessories' started by tomrev, Dec 11, 2009.

  1. tomrev
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    Member tomrev GBAtemp Fan

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    I purchased from DealExtreme and didn't received item. I wait for 2 month. Last month I have blame for their responsibility. Today I blame DX again and they close my Acccount!!!

    - Is DealExtreme SCAM? Why close my account?

    - How can I get my money back?
     


  2. asdf

    Member asdf GBAtemp Advanced Fan

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    DX takes forever, get used to it. They're cheap, but are reliable and take forever.
     
  3. Skyline969

    Member Skyline969 MENUdo Afficionado

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    Have you been just publicly flaming them on their forums, or did you open a support ticket and calmly explain to them that you haven't received your order in over 2 months?
     
  4. tomrev
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    Member tomrev GBAtemp Fan

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    I wait them for more than 2 months. First I request tickets to them and received response for waiting more days, weeks and months. I think 2 months is more than they promise and blame for their responsibility in their forum. After that they close my account. sigh...

    For Last 2 month, I know that there are many customers that have shipping problem as I am.
     
  5. Elritha

    Member Elritha GBAtemp Addict

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    If you paid by credit card through paypal you can try doing a charge back. I don't think you can open a dispute with paypal as it has been too long now.
     
  6. tomrev
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    Member tomrev GBAtemp Fan

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    Thank you for your suggestion [​IMG] However, I am unlucky. I didn't paid by credit card from my Paypal account. [​IMG]

    This experience teach me that buy cheap may paid expensive... [​IMG]
     
  7. sumarth

    sumarth Newbie

    wow. dealextreme is good. maybe customs toom it.
    you can track the order step by step, and if you live in the us, usps will even send you tracking emails
     
  8. tomrev
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    Member tomrev GBAtemp Fan

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    I think they are good when customer don't have problem. Service need improve. They are slow and enormous shipping mistakes. However, only good of them is cheap price but reliable is doubt and hidden cost may higher than I think.
     
  9. sumarth

    sumarth Newbie

    you are right. you had a bad experience. i did not. i saved money. you ended losing some. i, myslef, would still buy from dx, though
     
  10. tomrev
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    Member tomrev GBAtemp Fan

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    I think I am only unlucky. I see many customers blame in their forum that they don't receive items for many months but DX Moderators tell them to wait more. And delete the truth of customer problem but hurt their reputation. What a Great service! Why they not try improve shipping process instead of recruit crews to ans the same?
     
  11. thegame07

    Member thegame07 GBAtemp Psycho!

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    Well I made a $80 order with them but they forgot to put a flash card at $8 in the parcel now when I email them they ignore it, First time I have had problems with them.
     
  12. EyeZ

    Member EyeZ GBAtemp Addict

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    i have only bought from them on one occassion, due to peoples reccomendations,

    I received my item, was a long wait though (6 weeks)
     
  13. fryguy

    Member fryguy GBAtemp Regular

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    I got a non working item once from them, contacted them and got a new one with my next order. And the shipping times to Sweden is never more than 2 weeks, usually more like one.

    @Tomrev: just contact them and they will sort the problem.
     
  14. tomrev
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    Member tomrev GBAtemp Fan

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    How can I contacted them and have success to solve shipping problem? Do you have any link? My account is closed by DX.

    I contact them via ticket opening system many times. They only told me to wait for days, form days to weeks, form weeks to months. I didn't want to accuse them in public but I had no choice. My last blaming (in their forum) caused delete my posts in their forum and closed my account permanently. [​IMG]
     
  15. tomrev
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    Member tomrev GBAtemp Fan

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    It look like similar to my problem. I think they just don't care customer problems after they shipped items.
     
  16. wrettcaughn

    Member wrettcaughn Misunderstood Moral Elitist

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    I wouldn't go that far. I ordered a Pandora battery from them a while back. When it arrived it didn't work. I contacted them and they sent me a new one free of charge and let me keep the old one in case I could find some use for it.

    Some people have had issues with them. I have had none.
     
  17. ProtoKun7

    Global Moderator ProtoKun7 GBAtemp Time Lord Regenerations: 3

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    How long did it take for it to arrive? Ordered mine on the 19th and I'm still patiently waiting...
     
  18. Tanas

    Member Tanas GBAtemp Addict

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    I just bought two M3i's from dealextreme, they took 3 days to send out my order, then the Hong kong post office took another 10 days before they ship it and then I received it 5 days later.
     
  19. ProtoKun7

    Global Moderator ProtoKun7 GBAtemp Time Lord Regenerations: 3

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    I did make a thread on Team Cyclops' forum in Off Topic to compare delivery times from DX; so far the longest time on that thread was 20-30 days, which djshok posted.
     
  20. House Spider

    Banned House Spider In the GBAtemp attic.

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    Did it actually leave from Hong Kong Offices yet or is it still in their HQ?
     

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