Remove the serial# from the system and have a friend try to send in the console for repair. Nintendo, thinking it's a different console, should repair it since it cant boot up. Just a shot in the dark.
They may be stupid, but they're not that stupid. If memory serves, most consoles have the serial stored either somewhere inside the case, or in the internal memory, just in case the original serial is lost.
A question for thought: Why did Nintendo go into vWii when the Gamepad was the one broken? THe Gamepad only works when using in Wii U mode. Are they required to check all software on board of the system before beginning to repair?
They need to examine every nook and cranny of the device to find out what's wrong with it. You won't do a good job repairing something if you only examine 88% of the device.
Hacking a console voids its warranty.
I guess they want to check if unauthorized code has been run on it, thus voiding the warranty of the console.
It makes sense.
I guess they want to check if unauthorized code has been run on it, thus voiding the warranty of the console.
It makes sense.
How many people work for Nintendo customer service? And what percentage of those do you think know all the rules inside out? It seems from the responses here, the general case is that Nntendo ask for just the game pad, but it's entirely possible that one guy on the end of the phone got it wrong and asked for the whole system (or even one guy got it right, and the rest of the employees don't know the correct procedure - that shit happens in call centres).
Maybe they did at first and got tired of the volumes of calls it prompted from people asking "what malicious software?"
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In my experience Nintendo call center employers have little to no room for custom answers (when I have a problem I prefer go to Nintendo tech forums, mailing Nintendo is like speaking a robot) the most time their answers are the same templates for similar problems, if you notice the mail they sent to OP is a template too. They barely work outside the precedures which is pretty much "problem A" -> "do B"
We can speculate the whole day. It will change nothing to the situation.
If your gamepad isn't working, this doesn't mean that the problem is in your gamepad (most likely but it can be a console problem as well).
How many people have 2 gamepads or 2 consoles to figure out where the problem is exactly?
So, in my opinion, it makes sense that they ask for the whole system.
Callcenters usually are a disaster, but most of the time if you manage to avoid that they can give you a pre chewed answer, you finally end up with someone who knows what he's doing. Asking the operator his name sometimes helps to wake him up a bit as well.
If your gamepad isn't working, this doesn't mean that the problem is in your gamepad (most likely but it can be a console problem as well).
How many people have 2 gamepads or 2 consoles to figure out where the problem is exactly?
So, in my opinion, it makes sense that they ask for the whole system.
Callcenters usually are a disaster, but most of the time if you manage to avoid that they can give you a pre chewed answer, you finally end up with someone who knows what he's doing. Asking the operator his name sometimes helps to wake him up a bit as well.
You should get someone else gamepad and check if you can sync that with your wii U system, I'm pretty sure your wii U isn't broken and it's just something with the video output.
Except that the Wii U of the OP was out of warranty by one month to begin with. It doesn't make sense for Nintendo, after granting him a free repair service anyway, to examine the Wii U for things that would void the already void warranty.
Ok guess there's zero chance that somebody gave out the wrong information...
It's unlikely, but who knows, maybe it was a problem in the comunication and one of the parts involved though the problem was in the console.
Thus, his console was treated as if it were under warranty.
But as he had hacked it, they would not repair it.
It is as simple as that.
It works in vWii.
But I guess they did that to make sure it wasn't softmodded or maybe to see if the gamepad would work in vWii when it didn't work in WiiU mode.
No it's not. You are talking like Nintendo is intentionally inspecting consoles to look out for reasons not to repair it because they prefer to not repair a console. Which in this case doesn't make sense since they could have just refrained from offering him to fix his console for free.
It is SOP to inspect console and look for homebrews. Not just Nintendo, Sony and Microsoft do it too.
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