WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com

Discussion in 'Online Stores and Purchases' started by iteacha, Jun 22, 2018.

  1. P4RI4H

    P4RI4H Advanced Member

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    Mar 10, 2018
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    I would ignore someone asking the same question that has been asked a million times because they're too impatient to wait. All the reviews are positive provides you wait for them to receive the batch and ship it (and only 3 or 4 people shipping 1000+ items at a rip is gonna take a bit as well)

    This is just another case of "I didn't get what I ordered IMMEDIATELY so now I'm mad"
     
  2. Joe88

    Joe88 [λ]

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    Jan 6, 2008
    United States
    I dont know why some people think they are going to get amazon tier cs when its a small site with only a few people running it and doing everything, especially since its a piracy device.
     
  3. Crazywhitie

    Crazywhitie Advanced Member

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    Sep 5, 2007
    United States
    I received my SX Pro for SwitchSX just Fine...
     
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  4. Stonertitan2008

    Stonertitan2008 Member

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    Jun 23, 2018
    United States
    I ordered my SX Pro from Switch SX on May 17th, first batch. I received my order yesterday. I have nothing but good things to say about Anson Shawn and his website. People are too damn impatient. This was a preorder and delays happen folks.
     
    MasterJ360 likes this.
  5. Hernie

    Hernie Advanced Member

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    May 11, 2018
    United States
    I had a great experience with them and they have always been responsive. Received mine last week.
     
  6. MattKimura

    MattKimura 3DS & WiiU Enthusiast

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    Jun 30, 2014
    United States
    Seems like the average wait time overall is about 30 days from the order date. People who ordered on May 17th received theirs around June 20th. I ordered on June 7th and estimate receiving it July 10th which is 33 days total. So I assume almost everyone else is waiting about a month to get their orders.
     
  7. AaronUzumaki

    AaronUzumaki A.K.A. Ecstasy Espeon

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    AaronUzumaki is a Patron of GBAtemp and is helping us stay independent!

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    I received mine from them 2 days ago. Also, I emailed them right after payment to verify it went through and they responded immediately.
     
  8. DarthDub

    DarthDub Amateur Hacker

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    Jan 26, 2016
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    Your mom's basement.
    Hey, O.P., thanks for the name of the website that I can order from. I really appreciate it! :)
     
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  9. m_babble

    m_babble Elder Phantom

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    Dec 12, 2004
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    [​IMG]

    Look what came today.
     
  10. Marcsoup

    Marcsoup Member

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    Jun 19, 2015
    United States
    I ordered on May 17th. I'm still waiting for it to arrive. It hasn't even shipped yet. Still shown as "pre-shipment"
     
  11. MattKimura

    MattKimura 3DS & WiiU Enthusiast

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    Jun 30, 2014
    United States
    Dang if that's the case, I'll be getting mine by the end of July. It sucks because I had a bit of free time and I couldn't spend it playing some switch games on sx os.
    My theory is that nobody in the US has gotten their SX OS Pro yet and the reason high number orders get their shipping info first is because they live in Europe and are closer to the reseller. Meanwhile for the product to get to the US, it's going to take a million years. My order looks like it isn't going anywhere while I'm watching everyone else get shipping info, it's ridiculous. Am I being overlooked, should I say something or should I stay quiet. This is how I feel every day. I'm not impatient I can wait, I just need answers is all.
     
  12. Rel

    Rel GBAtemp Regular

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    4
    Jun 4, 2018
    United States
    I got my SX Pro from them yesterday and I am in the U.S. ordered in the 700's with USPS shipping. Was stuck on pre-shipping for 4 days before finally showing up on tracking.
     
  13. MattKimura

    MattKimura 3DS & WiiU Enthusiast

    Member
    10
    Jun 30, 2014
    United States
    Ah okay so it really is just messed up. I haven't even gotten any shipping info at all. I feel like everyone ordering after me is getting the benefits. I should have gotten something by now, it's bs. So I'll end up waiting longer for no reason, because they overlooked me. And I hate to be that person to pester the seller with simple questions like "Is it there yet, is it there yet".
     
  14. Rel

    Rel GBAtemp Regular

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    4
    Jun 4, 2018
    United States
    It depends though, I noticed some were saying they did not receive any tracking information and received it in the mail from them.
     
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  15. michigander

    michigander Member

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    Apr 23, 2018
    United States
    Ok thanks for the info
     
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  16. Marcsoup

    Marcsoup Member

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    Jun 19, 2015
    United States
    I will never understand why people feel the need to excuse a company's terrible customer service. It doesn't matter how large or small the company is, or the product they sell, none of that is the concern of the consumer. All that matters is that they fulfill the legally binding contract that was agreed to by both parties when money exchanged hands. As of right now, they are not fulfilling the contract they agreed to for many people, so the people complaining have every right to.

    If you need a better understanding of consumer law, at least in the United States, check out this PDF from the American Bar Association
    https://www.americanbar.org/content...tical/books/family/chapter_9.authcheckdam.pdf
     
    Last edited by Marcsoup, Jun 29, 2018
  17. DeuX

    DeuX GBAtemp Regular

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    Jun 14, 2018
    Switzerland
    I’m pretty sure that the SX Pro was announced as a preorder and limited stock. However the team behind it announced today that 3.1k pre orders, all up to June 15, were dispatched today
     
  18. Joe88

    Joe88 [λ]

    Moderator
    15
    Jan 6, 2008
    United States
    What does that have anything to do with this store? It some store in china, they are not going to follow US consumer law, they are also selling illegal products to some countries, but at the same time they want people to come back and buy from them again as well as new people.
    People are just too impatient, they ordered real late and expected it on the 15th, they also had well over a thousand of pre orders and only have a few staff members to deal with that as well as very low stock coming to them in small batches.

    I ordered early june and its on the way, even got a small discount since it took so long for them to send the paypal invoice and a free switch case on top of that.
     
    Last edited by Joe88, Jun 29, 2018
  19. Marcsoup

    Marcsoup Member

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    5
    Jun 19, 2015
    United States
    Lucky you, getting a discount and free stuff. I ordered 2 weeks before you and got nothing.

    As they have a presence in the United States, specifically their warehouse in Maryland, they are subject to US law. They advertise themselves as a US based reseller.

    Like I said, how many people or how many orders they have is none of your concern in any way.

    What matters is that they fulfill your order in a timely manner as was agreed upon when money was exchanged.

    If they cannot fulfill it in a timely manner as was agreed upon, they have an obligation to either make it right in a satisfactory manner (refunds, exchanges, alternatives, or similar) or hire more people to handle the large quantity of orders. Neither of which they've done yet.

    For the record, I was order 224 on May 17th. I would not consider that "real late"
    I had no expectation of receiving it on the 15th. I've been dealing with TX for almost 15 years, I knew it wouldn't be coming on the 15th.

    My issue is it's been 2 weeks after the promised date with no indication that they're even attempting to get them sent out in a timely manner. I didn't even get a tracking number until a couple days ago, and it's been sitting at "pre shipment" since.

    Also, very off topic, I love your forum icon xD
     
    Last edited by Marcsoup, Jun 29, 2018
  20. DeuX

    DeuX GBAtemp Regular

    Member
    4
    Jun 14, 2018
    Switzerland
    It’s been at preshipping because it was only sent today with the other 2000 orders. Also the didn’t specify a time frame for delivery, so two weeks for preorder is actually kinda good. I remember doing a preorder on a limited edition action figure and took me almost two months to get it, or ordering a breeding box for one of my aquariums that took one and a half month to get to me
     
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