WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com

Discussion in 'Online Stores and Purchases' started by iteacha, Jun 22, 2018.

  1. Memoir

    Memoir Hi, I'm Cynical!

    Member
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    Jun 24, 2007
    United States
    In the Murderbox!
    Filed a dispute (per SwitchSX) it got bumped to a claim within 5 minutes, and got a refund within an hour. Did the same thing with nds card after not hearing from them within 72 hours. You do NOT have to explain what the purchase was, unless explicitly asked.

    — Posts automatically merged - Please don't double post! —

    They're dealing with a lot of unforeseen nonsense. You're being impatient, which is reasonable. However you're blaming the wrong party.

    — Posts automatically merged - Please don't double post! —

    They're dealing with a lot of unforeseen nonsense. You're being impatient, which is reasonable. However you're blaming the wrong party.
     
    Hahyestwo likes this.
  2. The3rdknuckles

    The3rdknuckles GBAtemp Fan

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    Dec 30, 2015
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    I thought this was going to be something important....
     
  3. Jokiz

    Jokiz GBAtemp Regular

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    Jun 13, 2007
    Norway
    Jesus have some patience will ya?
    Pre-ordered on the 16th of May from a different website and my order still hasnt even shipped but you don’t see me crying about it. They have a lot of orders to handle and a lot of resellers havent even received the product from SX.

    This thing is popular, and resellers have a lot of customers to handle. Sit down, relax, open a beer or two and be patient.
     
    Last edited by Jokiz, Jun 22, 2018
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  4. iteacha
    OP

    iteacha Member

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    Jan 1, 2017
    United States
    I don't know if I'm being too hard and unforgiving or not. It's just that from my work experience as a multiple unit restaurants' GM, food & beverage director, restaurant owner, and AMZ FBA seller customer service/communication is very important. so, I found the way they operate their business is unprofessional and unacceptable. Plus I was worried that this might be another kind of scam too (I'm not really in the scene so I don't know who's who) because their website is new, their online payment system/cart in their website is a mess and doesn't work properly, so they redirect everyone to use PayPal instead. so there were too many flags for me plus the way that they chose not to communicate with me to clear misunderstanding. It's true that some people already got the orders but there're scammers who deliver said service/product first batch, and ran off with money of the rest. but if you guys already know who they are then they're probably not scammer, they probably can't do what they said and the order will be delay that's all,
     
  5. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

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    Jan 10, 2016
    United States
    Oh stop it I ordered my Pro on May 19th and just got a tracking# in my email yesterday my order number was 518. PPl are just too impatient and its driving them insane after seeing unboxing videos. Chill out and wait.
    I agree they aren't highly professional, but they are trying considering only 1 person is actually running the shipment management they had to hire a 2nd man for the help recently. This is a misinformed thread 1 bad experience doesn't speak for all especially when ppl have shown videos of their SX Pro from the first batch orders within the FB group
     
    Last edited by MasterJ360, Jun 22, 2018 - Reason: Update
    Hahyestwo and Memoir like this.
  6. The companies that don't provide good customer service do not understand anything about business.Unfortunately it seems all the modchip sites are pulling the same stunt. IMO the preorder shit is ridiculous. They have zero incentive to get things moving since they already have your money.
     
  7. iteacha
    OP

    iteacha Member

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    2
    Jan 1, 2017
    United States
    If you pre-order a game from Amazon and when it comes to releasing date Amazon didn't ship your order, you tried to message them, call them but they ignore you they don't answer..

    If you made a reservation at a restaurant at 7:00PM and they promised you that they will have your table ready by 7:00PM, you arrive on time but they don't have space for you yet. you wait until it's 8:00PM and they still don't have your table ready. You tried to ask hostess and a manager, they heard your concern but they don't say any single word to you on top of that they ignore you and avoid your eye contact.

    Will you find those situations ok?
     
  8. jim2011

    jim2011 Newbie

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    May 15, 2006
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    (message deleted)
     
    Last edited by jim2011, Jun 22, 2018
    Deleted-401606 likes this.
  9. Ra1d

    Ra1d GBAtemp Maniac

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    Jul 31, 2010
    Canada
    That's wrong. You tell paypal your story, and paypal will ask the seller for proof, such as tracking number and that the name matches the name he used to register paypal, if they don't match, doesn't matter even if OP was a scammer paypal will charge back.
     
  10. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

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    Jan 10, 2016
    United States
    Yeah Switchsx accepts refunds from all payment sources as long your order is still processing. If its from a bank it gonna require days to process the transaction pretty basic stuff, paypal should be an instant refund the problem shouldn't even have to escalate that bad for a phone call
     
  11. Jokiz

    Jokiz GBAtemp Regular

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    Jun 13, 2007
    Norway
    If I’m number 5000 to pre-order a limited first shipment of a product I’d understand if I had to wait a while before my order was shipped. This is not a product where every seller got millions of units to send out, they get batches they sell out and have to wait for new batches before they can keep fulfilling orders.

    And this isnt Amazon, they arent billion dollar companies with thousands of customer service employees ready to answer every single «When is my order being shipped?» message they receive.
     
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  12. 210modz

    210modz GBAtemp Fan

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    Aug 11, 2017
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    Stop being a impatient little shit. All resellers are backed up. It will get there when it's ready. Everyone is waiting. I would hold it even longer if your were annoying me like a self entitled little shit.
     
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  13. Hahyestwo

    Hahyestwo Member

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    1
    Dec 21, 2017
    United States
    I’m happy the switchsx team didn’t waste their time responding to OP’s whining, but rather proceeded to fulfill my order and others (mine was free shipping and they still did a great job). This isn’t Amazon, it’s one or two guys literally packing and shipping thousands of orders. There’s only so much time in the day.

    Anyone on the fence about switchsx should ignore OP. Just be realistic about expectations.
     
  14. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

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    Jan 10, 2016
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    The thing is they don't sort out payment problems within the FB group. Like other people who had similar issues or is wondering when their orders be shipped will be told to contact the person that process the payments and batch shipments [Yup same 1 guy] probably has a laundry list of questions to go through. All I can summarize is that the OP decided not to contact the said person and came here to complain about waiting for an order. 1 person manages the FB group and the other for orders. Alot of ppl have ordered the standalone OS compared to the Pro so waiting is still going to be a factor for the software from Switchsx. A thread made to warn impatient buyers ok that makes sense.
     
    Last edited by MasterJ360, Jun 22, 2018 - Reason: Can't spell
  15. iteacha
    OP

    iteacha Member

    Newcomer
    2
    Jan 1, 2017
    United States
    snip

    If they cannot do something, they should not promise me from the beginning. They have only one or two staffs? That's their problem. They just have to find more workforce that'd be enough to deliver what they promised, that's how people do business.


    Didn't you read what I said at all? I already contacted them on FB it's Anson Shawn. I also emailed.


    Your logic is so wrong. This is not how people operate a business.
     
  16. Xenon Hacks

    Xenon Hacks GBAtemp Guru

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    Nov 13, 2014
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    https://www.paypal.com/dm/webapps/mpp/ua/infringementrpt-full has nothing to do with scams if the company that sells you something like this does not want to give you your money back that's the end of it.
     
    Last edited by Xenon Hacks, Jun 22, 2018
  17. 210modz
    This message by 210modz has been removed from public view by Chary, Jun 22, 2018, Reason: Bickering/replies to trashed post.
    Jun 22, 2018
  18. iteacha
    This message by iteacha has been removed from public view by shaunj66, Jun 22, 2018, Reason: Insulting others.
    Jun 22, 2018
  19. 210modz
    This message by 210modz has been removed from public view by Chary, Jun 22, 2018, Reason: Bickering/replies to trashed post.
    Jun 22, 2018
  20. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

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    Jan 10, 2016
    United States
    1. They emailed me that the order will be shipped between 15th - 20th
    They emailed all of us that made an order 15th-20th was the 1st batch you simply weren't on that batch list. Hell they even stated all orders will be out by June 30th
    2. The person who's in charge of payment and shipping is active in their FB's page, so I asked a question about the status of my order on 15th which they never replied (After they got my money they don't reply my FB's messages and email at all)
    You are like the 100th+ person to ask this question he gets asked about this daily. I'd start ignoring folks myself at this point
    3. It's already 21st and they have not shipped the order yet, and yes they ignore my questions.
    I waited nearly 2 weeks from the day I placed an order and got a completed order with a tracking# b/c I was patient
    4. so I asked them and called them out on their FB's public post, which they deleted my post right away.
    A deletion post you were probably being rude at this point other ppl are waiting just like you
    So basically you waited 6-7 months for homebrew access, but can't wait another week for a dongle? Thats crazy dude
     
    Last edited by MasterJ360, Jun 22, 2018
  21. subcon959

    subcon959 teh retro

    Member
    13
    Dec 24, 2008
    Ok, that went south quickly lol.

    Anyway, I wouldn't blame the re-seller or TX here. The fault is with people who have unrealistic expectations. Honestly, the minute you start using companies like Amazon as a comparison it's time to learn a bit about the real world instead of your cosy little bubble.
     
    slaphappygamer likes this.
  22. Jokiz

    Jokiz GBAtemp Regular

    Member
    5
    Jun 13, 2007
    Norway
    What logic? It’s literal fact!
    They (and no one else) can’t ship more devices than they actually have in stock at this time, and they do not have the capacity to answer every single question they get.

    While I think that some of the responses here are a tad over the top (lets keep it civil people), the bottom line is that you can’t badmouth and ruin potential business for a website just because you can’t see facts and be patient.
     
  23. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

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    Jan 10, 2016
    United States
    Not to mention Amazon has multiple stores working behind them giving the buyers flexibility to buy the same item from multiple stores, the same for Ebay and Newegg. More employees running shipments, was just a bad comparison in many ways
    Well known companies Vs a reseller that is still being developed with only 2 managers. All the batch shipments are coming from the same 1 TX Warehouse, I wish Switchsx had a 1 Day shipping plan, but I know they aren't Amazon
     
    Last edited by MasterJ360, Jun 22, 2018
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