WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com

Discussion in 'Online Stores and Purchases' started by iteacha, Jun 22, 2018.

  1. Marcsoup

    Marcsoup Member

    Newcomer
    5
    Jun 19, 2015
    United States
    In the original order email, they did specify a timeframe actually.

    Paypal order payment request  Gmail.


    Around June 15th is very different from "Basically July"
    Also, 5/18 at 3:27 gmt+8 is exactly 12 hours ahead of my time zone, so I sent the email at 3:27 pm on 5/17
     
    Last edited by Marcsoup, Jun 29, 2018
  2. Gedi223

    Gedi223 Advanced Member

    Newcomer
    3
    Feb 16, 2008
    United States
    Ordered on first day of preorders. Mine arrived about 2 weeks ago. Even got a bonus free case. My tracking number didn’t update until the day before delivery, I’ve seen some not update at all. Have had nothing but a great experience from Anson both through the site and their Facebook group.
    The group even ran a contest yesterday and I won an extra SXOS license.

    I’d highly recommend.
     
  3. Marcsoup

    Marcsoup Member

    Newcomer
    5
    Jun 19, 2015
    United States
    Mine just arrived this afternoon. July 5th. Tad bit ridiculous for something ordered a month and a half ago with a promised delivery of 3 weeks ago
     
  4. Aphixe

    Aphixe Member

    Newcomer
    1
    Oct 23, 2015
    United States
    update I received my TX Pro for switch 7/6/18, thats after ordering it on day one of announcement on 5/17/18. they are just really slow. at least for me it was. took like 13 days just to ship when i got an email. I ended up ordering an os as well cuz I got bored waiting for almost 2 months.
     
  5. MasterJ360

    MasterJ360 GBAtemp Advanced Maniac

    Member
    8
    Jan 10, 2016
    United States
    Any sx pro orders made on June expect to wait at the end of the month maybe early August. They admit shipment will be slow, but they are far from being shady or scam.
    Those who made orders back in May should have theirs, but if you can't wait just grab an sx os key from them if they have any in stock
     
  6. simbin

    simbin GBAtemp Fan

    Member
    4
    Jul 28, 2015
    United States
    I also pre-ordered via PayPal (3ds-flashcard.com though), with the Free Shipping option. They kept delaying, and delaying, never shipping my order, while others paid later, with extra shipping and got theirs. I ultimately had to contact them via Discord and pay the additional USPS shipping, so they would ship my order. Apparently, they had a bunch just sitting in their California warehouse, but would not ship any of those to people who used their Free Shipping option, even if they pre-ordered before others. Once I paid the extra shipping, my order arrived quickly, in a couple days. Based on my experience, I will never order from them again, nor recommend them to anyone.
     
    Last edited by simbin, Jul 11, 2018
    Marcsoup likes this.
  7. MattKimura

    MattKimura 3DS & WiiU Enthusiast

    Member
    10
    Jun 30, 2014
    United States
    Switchsx is absolutely terrible, I wouldn't recommend anyone placing orders with them. Can't guarantee that you'd get your order if ever.
    What happened was I placed my order on June 7th and sent a paypal request, which I had to wait 2 and a half weeks before they finally responded and allowed me to pay on the 25th. So then around June 30th they promised that all preorders were gong to be shipped out, and I asked and the owner literally confirmed that mine was shipped along with the free case. So I think I'm in the clear and shipment has started up when all of a sudden I get a message about being included in the "end of july" shipment. I ask about it and they tell me that my order was "late payment", but that wasn't my fault! They took forever to respond to my paypal request! So then a few days later I think my order is still in the system, but it turns out they cancelled my order without saying a word about it. All they did was apologize and said nothing can be done. They completely fucked me over after I waited patiently for a whole month and trusted that they would take care of my order. What a bunch of irresponsible chinese cunts. From the beginning they pretended to be nice and act like they were the best company to order from. But then they ultimately cancel my order and not ship me anything. They have the audacity to ask me to re-order all over again, when they still have my payment. I've never purchased from such a shitty company. Meanwhile all other orders went through smooth and they got theirs fine and dandy. Why did I have bad luck, why me?
    Now I'm gonna have to settle with the license. I hate TX for having such a hard to get product, and I hate Switchsx for being irresponsible and breaking promises.
    Anson is fake as hell, and that's not even his real name he's actually in China, not Paris France.

    One bad experience doesn't constitute the whole company, but please do me a favor and don't give them your money.
     
    Marcsoup likes this.
  8. Rel

    Rel GBAtemp Regular

    Member
    4
    Jun 4, 2018
    United States
    That sucks, I don't understand why they were not shipping the orders in the actual order# as well. Weird company all around.
     
  9. Plstic

    Plstic Guru Meditation Error

    Member
    8
    Apr 21, 2010
    United States
    Milwaukee WI
    just say thanks for the flash cart in the payment comments and then cancel your payment.
     
    MattKimura likes this.
  10. Memoir

    Memoir Hi, I'm Cynical!

    Member
    20
    Jun 24, 2007
    United States
    In the Murderbox!
    They were shipping by payment date. Odd process for sure.

    — Posts automatically merged - Please don't double post! —

    On the opposite side of it , I cancelled my order and got a refund through them and still got the pro and case. Oof. Stick it to em I spose.
     
  11. azoreseuropa

    azoreseuropa GBAtemp Guru

    Member
    12
    Nov 6, 2002
    United States
    Azores/Portugal
    Right, me too! I got a refund through a PayPal dispute without letting them know what I had purchased as well. I don't have a problem either. You are absolutely right.
     
    Memoir likes this.
  12. MattKimura

    MattKimura 3DS & WiiU Enthusiast

    Member
    10
    Jun 30, 2014
    United States
    How do I request a refund? On the transaction page I see their contact info, so I emailed asking for a refund.
    EDIT: Nvm I got a refund. It didnt seem like they cared about losing a customer at all, like they didnt want my money to begin with.

    @Memoir I feel like ordering from them again with paypal, receiving it, then getting a refund just as you did lol
     
    Last edited by MattKimura, Jul 11, 2018
  13. Order was from MODCHIP DIRECT not switchsx sorry.

    — Posts automatically merged - Please don't double post! —

    Most people on the forum have a low IQ so they struggle understanding simple principles about life.
     
    Last edited Jul 12, 2018
    Marcsoup and MattKimura like this.
  14. MattKimura

    MattKimura 3DS & WiiU Enthusiast

    Member
    10
    Jun 30, 2014
    United States
    They practically cancelled mine because it was lost in the system all of a sudden and they couldn't find it. So they just asked me to re-order and start all over. But if I log into my account, I can see my order right there.
    It's okay, I reported them to Team Xecutor themselves with my full experience. I hope they can be removed, because they are very unprofessional. They only fulfilled some orders, but screwed the rest. That is not reliable at all.

    Also I heard that their stuff was stolen from the shipping company and that may be why they cancelled orders. But they never told us anything. Some people received empty boxes.
    I'm just glad I'm not the only one, I thought I had really bad luck for having my order done wrong. But it wasn't luck, it was just their bad service and handling.
     
    Last edited by MattKimura, Jul 12, 2018
  15. DeuX

    DeuX GBAtemp Regular

    Member
    4
    Jun 14, 2018
    Switzerland
    To be fair they made a post about it on FB. Some orders got stollen in the shipping process and they will refund or send a new one to those who received empty boxes.
     
  16. Jayro

    Jayro MediCat USB and Mini Windows 10 Developer

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    15
    GBAtemp Patron
    Jayro is a Patron of GBAtemp and is helping us stay independent!

    Our Patreon
    Jul 23, 2012
    United States
    Octo Canyon
    I was #362, and got mine in the first batch, just hang in there, you're probably 2nd or 3rd batch.
     
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