WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com
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I pre-ordered within the first batch on day one of the pre-orders going up. I've only gotten one email stating my tracking number, and it's been stuck on "Pre-Shipment", awaiting pickup... Whatever the fuck that means... for about a week now. Many people have gotten their license file from other places, but still none from SwitchSX.com... So I can see where the OP is coming from... I'm getting impatient, and shit's looking fishy.
I have a good hunch that our pre shipment orders wont go out until June 30th or a couple of days before it since that was their latest announcement regarding on the orders.
Well I talked with him a little bit, they have thousands of preorders. The problem is that they get only a "few" every day from the factory
Edit: with few I mean that what you saw on the pictures he regularly posts about new stock
Edit: with few I mean that what you saw on the pictures he regularly posts about new stock
Last edited by Dan-the-Rebirth,
All OS licenses orders were delivered already from them.
As for refunds all you have to do is escalate it on PayPal and they will issue a refund no questions asked (as long as the order wasn’t shipped)
A few already received their orders and many more received their tracking numbers. It’s not realistic to expect a limited workforce, dealing with thousands of orders, shipping out daily and constantly waiting for stock from TX, to be available to babysit everyone throughout their order. Anson said that all preorders will be shipped by June 30, orders done after June 20 should be shipped by July 10.
As for refunds all you have to do is escalate it on PayPal and they will issue a refund no questions asked (as long as the order wasn’t shipped)
A few already received their orders and many more received their tracking numbers. It’s not realistic to expect a limited workforce, dealing with thousands of orders, shipping out daily and constantly waiting for stock from TX, to be available to babysit everyone throughout their order. Anson said that all preorders will be shipped by June 30, orders done after June 20 should be shipped by July 10.
UPDATE: My package shipped and will be here Saturday... But still no license file, so I emailed customer support, and asked them to send me my license file for my order number.
Did you ordered the SX pro and the SX OS separated? Because if you ordered the SX Pro the key is in the dongle and is not sent separately
I was stuck on pre-shipment since June 16th and was finally accepted on 20th. I opted for the cheapest shipping, I live on the opposite side of the country and yet the order will still arrive by the 23rd. My patience was tested with it being stuck at pre-shipment, but thankfully it went through without me having to do anything else at all. I didn't feel that pestering them would have make it any faster. Just had to learn to sit on my hands.. and also refresh my tracking number every few hours.
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Just because you're having a tough time, doesn't mean your purchase isn't getting sent to you. The site has alot of people from everywhere purchasing from them. They also have a certain amount of supplies to send to everyone. 1st batch are gone and I don't know about the 2nd and 3rd. I've purchased from switchsx.com with PayPal and I didn't have a problem with them at all. I got what I wanted on Monday. You can trust the site. You just gotta wait for your package. Probably before the end of the month, you'll get it. Don't create a thread and ruin it's reputation they have
LOL, wow....
So we have people that ordered 5 minutes after the SX Pro went live still waiting and people that ordered a day later getting theirs.
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I'm not even sure why people are attacking OP like the store is making him a favor by delivering their product. He purchased a product and got an expected delivery time which was not met. The OP went to ask about any issue in his order and got ignored. Anyone in his shoes would mistrust a store like that. Being understaffed is hardly an excuse as if automated replies weren't a thing on Facebook (or better yet, e-mail or post about an unexpected delay like a normal reseller would do).
Now, there's also the possibility the OP misunderstood the info he could have gotten (as in, the expected date was referring to the first batch instead of his order), or that there was a proper form to contact the store's customer support the OP didn't use, in which case it his fault.
Nonetheless, I hope nobody in this thread ever gets a job as PR or customer support because yikes, poor customers.
Now, there's also the possibility the OP misunderstood the info he could have gotten (as in, the expected date was referring to the first batch instead of his order), or that there was a proper form to contact the store's customer support the OP didn't use, in which case it his fault.
Nonetheless, I hope nobody in this thread ever gets a job as PR or customer support because yikes, poor customers.
this is just bullshit. beecause you cant wait, its not even their fault its xecuters they cant keep up with all the pre orders.
and they said if you cant wait you can request a refund with paypal, learn to grow up and wait or dont pre order anything anymore.
PS. mine was shipped with DHL already just 2 days ago.
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