WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com

[P4RI4H]

I would ignore someone asking the same question that has been asked a million times because they're too impatient to wait. All the reviews are positive provides you wait for them to receive the batch and ship it (and only 3 or 4 people shipping 1000+ items at a rip is gonna take a bit as well)

This is just another case of "I didn't get what I ordered IMMEDIATELY so now I'm mad"

 

[Joe88]

I dont know why some people think they are going to get amazon tier cs when its a small site with only a few people running it and doing everything, especially since its a piracy device.

 

[Crazywhitie]

I received my SX Pro for SwitchSX just Fine...

 

[Stonertitan2008]

I ordered my SX Pro from Switch SX on May 17th, first batch. I received my order yesterday. I have nothing but good things to say about Anson Shawn and his website. People are too damn impatient. This was a preorder and delays happen folks.

 

[Hernie]

I ordered my SX Pro from Switch SX on May 17th, first batch. I received my order yesterday. I have nothing but good things to say about Anson Shawn and his website. People are too damn impatient. This was a preorder and delays happen folks.

I had a great experience with them and they have always been responsive. Received mine last week.

 

[MattKimura]

Seems like the average wait time overall is about 30 days from the order date. People who ordered on May 17th received theirs around June 20th. I ordered on June 7th and estimate receiving it July 10th which is 33 days total. So I assume almost everyone else is waiting about a month to get their orders.

 

[AaronUzumaki]

I received mine from them 2 days ago. Also, I emailed them right after payment to verify it went through and they responded immediately.

 

[DarthDub]

Hey, O.P., thanks for the name of the website that I can order from. I really appreciate it!

 

[m_babble]

Look what came today.

 

[Marcsoup]

Seems like the average wait time overall is about 30 days from the order date. People who ordered on May 17th received theirs around June 20th. I ordered on June 7th and estimate receiving it July 10th which is 33 days total. So I assume almost everyone else is waiting about a month to get their orders.

I ordered on May 17th. I'm still waiting for it to arrive. It hasn't even shipped yet. Still shown as "pre-shipment"

 

[MattKimura]

I ordered on May 17th. I'm still waiting for it to arrive. It hasn't even shipped yet. Still shown as "pre-shipment"

Dang if that's the case, I'll be getting mine by the end of July. It sucks because I had a bit of free time and I couldn't spend it playing some switch games on sx os.
My theory is that nobody in the US has gotten their SX OS Pro yet and the reason high number orders get their shipping info first is because they live in Europe and are closer to the reseller. Meanwhile for the product to get to the US, it's going to take a million years. My order looks like it isn't going anywhere while I'm watching everyone else get shipping info, it's ridiculous. Am I being overlooked, should I say something or should I stay quiet. This is how I feel every day. I'm not impatient I can wait, I just need answers is all.

 

[Rel]

Dang if that's the case, I'll be getting mine by the end of July. It sucks because I had a bit of free time and I couldn't spend it playing some switch games on sx os.
My theory is that nobody in the US has gotten their SX OS Pro yet and the reason high number orders get their shipping info first is because they live in Europe and are closer to the reseller. Meanwhile for the product to get to the US, it's going to take a million years. My order looks like it isn't going anywhere while I'm watching everyone else get shipping info, it's ridiculous. Am I being overlooked, should I say something or should I stay quiet. This is how I feel every day. I'm not impatient I can wait, I just need answers is all.

I got my SX Pro from them yesterday and I am in the U.S. ordered in the 700's with USPS shipping. Was stuck on pre-shipping for 4 days before finally showing up on tracking.

 

[MattKimura]

I got my SX Pro from them yesterday and I am in the U.S. ordered in the 700's with USPS shipping. Was stuck on pre-shipping for 4 days before finally showing up on tracking.

Ah okay so it really is just messed up. I haven't even gotten any shipping info at all. I feel like everyone ordering after me is getting the benefits. I should have gotten something by now, it's bs. So I'll end up waiting longer for no reason, because they overlooked me. And I hate to be that person to pester the seller with simple questions like "Is it there yet, is it there yet".

 

[Rel]

Ah okay so it really is just messed up. I haven't even gotten any shipping info at all. I feel like everyone ordering after me is getting the benefits. I should have gotten something by now, it's bs. So I'll end up waiting longer for no reason, because they overlooked me. And I hate to be that person to pester the seller with simple questions like "Is it there yet, is it there yet".

It depends though, I noticed some were saying they did not receive any tracking information and received it in the mail from them.

 

[michigander]

To make it short, when I bought an SX Pro from them (paid by PayPal right away) ....
1. They emailed me that the order will be shipped between 15th - 20th
2. The person who's in charge of payment and shipping is active in their FB's page, so I asked a question about the status of my order on 15th which they never replied (After they got my money they don't reply my FB's messages and email at all)
3. It's already 21st and they have not shipped the order yet, and yes they ignore my questions.
4. so I asked them and called them out on their FB's public post, which they deleted my post right away.

Basically, they are very unprofessional and not trustworthy. I suggest everyone to buy from other stores if you can.

Ok thanks for the info

 

[Marcsoup]

I dont know why some people think they are going to get amazon tier cs when its a small site with only a few people running it and doing everything, especially since its a piracy device.

I will never understand why people feel the need to excuse a company's terrible customer service. It doesn't matter how large or small the company is, or the product they sell, none of that is the concern of the consumer. All that matters is that they fulfill the legally binding contract that was agreed to by both parties when money exchanged hands. As of right now, they are not fulfilling the contract they agreed to for many people, so the people complaining have every right to.

If you need a better understanding of consumer law, at least in the United States, check out this PDF from the American Bar Association
https://www.americanbar.org/content...tical/books/family/chapter_9.authcheckdam.pdf

 

[DeuX]

I will never understand why people feel the need to excuse a company's terrible customer service. It doesn't matter how large or small the company is, or the product they sell, none of that is the concern of the consumer. All that matters is that they fulfill the legally binding contract that was agreed to by both parties when money exchanged hands. As of right now, they are not fulfilling the contract they agreed to for many people, so the people complaining have every right to.

If you need a better understanding of consumer law, at least in the United States, check out this PDF from the American bar association
https://www.americanbar.org/content...tical/books/family/chapter_9.authcheckdam.pdf

I’m pretty sure that the SX Pro was announced as a preorder and limited stock. However the team behind it announced today that 3.1k pre orders, all up to June 15, were dispatched today

 

[Joe88]

I will never understand why people feel the need to excuse a company's terrible customer service. It doesn't matter how large or small the company is, or the product they sell, none of that is the concern of the consumer. All that matters is that they fulfill the legally binding contract that was agreed to by both parties when money exchanged hands. As of right now, they are not fulfilling the contract they agreed to for many people, so the people complaining have every right to.

If you need a better understanding of consumer law, at least in the United States, check out this PDF from the American bar association
https://www.americanbar.org/content...tical/books/family/chapter_9.authcheckdam.pdf

What does that have anything to do with this store? It some store in china, they are not going to follow US consumer law, they are also selling illegal products to some countries, but at the same time they want people to come back and buy from them again as well as new people.
People are just too impatient, they ordered real late and expected it on the 15th, they also had well over a thousand of pre orders and only have a few staff members to deal with that as well as very low stock coming to them in small batches.

I ordered early june and its on the way, even got a small discount since it took so long for them to send the paypal invoice and a free switch case on top of that.

 

[Marcsoup]

What does that have anything to do with this store? It some store in china, they are not going to follow US consumer law, they are also selling illegal products to some countries, but at the same time they want people to come back and buy from them again as well as new people.
People are just too impatient, they ordered real late and expected it on the 15th, they also had well over a thousand of pre orders and only have a few staff members to deal with that as well as very low stock coming to them in small batches.

I ordered early june and its on the way, even got a small discount since it took so long for them to send the paypal invoice and a free switch case on top of that.

Lucky you, getting a discount and free stuff. I ordered 2 weeks before you and got nothing.

As they have a presence in the United States, specifically their warehouse in Maryland, they are subject to US law. They advertise themselves as a US based reseller.

Like I said, how many people or how many orders they have is none of your concern in any way.

What matters is that they fulfill your order in a timely manner as was agreed upon when money was exchanged.

If they cannot fulfill it in a timely manner as was agreed upon, they have an obligation to either make it right in a satisfactory manner (refunds, exchanges, alternatives, or similar) or hire more people to handle the large quantity of orders. Neither of which they've done yet.

For the record, I was order 224 on May 17th. I would not consider that "real late"
I had no expectation of receiving it on the 15th. I've been dealing with TX for almost 15 years, I knew it wouldn't be coming on the 15th.

My issue is it's been 2 weeks after the promised date with no indication that they're even attempting to get them sent out in a timely manner. I didn't even get a tracking number until a couple days ago, and it's been sitting at "pre shipment" since.

Also, very off topic, I love your forum icon xD

 

[DeuX]

Lucky you, getting a discount and free stuff. I ordered 2 weeks before you and got nothing.

As they have a presence in the United States, specifically their warehouse in Maryland, they are subject to US law. They advertise themselves as a US based reseller.

Like I said, how many people or how many orders they have is none of your concern in any way.

What matters is that they fulfill your order in a timely manner as was agreed upon when money was exchanged.

If they cannot fulfill it in a timely manner as was agreed upon, they have an obligation to either make it right in a satisfactory manner (refunds, exchanges, alternatives, or similar) or hire more people to handle the large quantity of orders. Neither of which they've done yet.

For the record, I was order 224 on May 17th. I would not consider that "real late"
I had no expectation of receiving it on the 15th. I've been dealing with TX for almost 15 years, I knew it wouldn't be coming on the 15th.

My issue is it's been 2 weeks after the promised date with no indication that they're even attempting to get them sent out in a timely manner. I didn't even get a tracking number until a couple days ago, and it's been sitting at "pre shipment" since.

Also, very off topic, I love your forum icon xD

It’s been at preshipping because it was only sent today with the other 2000 orders. Also the didn’t specify a time frame for delivery, so two weeks for preorder is actually kinda good. I remember doing a preorder on a limited edition action figure and took me almost two months to get it, or ordering a breeding box for one of my aquariums that took one and a half month to get to me