He clearly doesn't know how to set up for online the way he wrote it, online worked ever since the very first people got the game.I have a theory, and It's that eur console and uk nnid cannot access online services, Cause the game ain't launched there yet.
newborn : you should read this http://gbatemp.net/threads/how-to-use-scene-dumps-with-gw-2-2-online.365829/
And ask basic quests in the newbie thread.