It appears that users are being banned from 3DS online services, en masse. There's no direct cause right now, and seemingly no linking factor. This post is meant as an announcement for users, to be wary, and that GBAtemp will keep you updated as soon as more info rolls in. If you have been banned, please post in the thread below, and we will try to keep tabs on the situation. To be extra sure, it can't hurt to turn off your 3DS's wireless capabilities, so you might as well do that for now.

Edit 1: it appears that e-Shop access isn't restricted if you are banned.

Edit 2: A caller to Nintendo reported that the company said this ban is due to "unauthorized software usage".

Edit 3: @LinkSoraZelda is collecting info. Contact him if you are banned.

Edit 4: Click and fill this out if you were BANNED.

Edit 5:

[11:28:19 PM] Clector: Curiously the page of that error in Nintendo Support website used to have this:Error Code: 002-0102 Situation: You receive the error code 002-0102 when attempting to connect online. What to Do: If you continue to experience this issue, please contact Nintendo by calling 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
[11:28:44 PM] Clector: Now it says this: What to Do: If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service. This ban is effective immediately and requests to remove the ban will not be processed.

Thanks to @Joom

Edit 6: Aurora Wright is taking another poll here

Edit 7: Not a lot is known but

There are bans happening, they are happening in all regions.
All models in the 3ds family seem to be candidates for banning.
There is no indication they will be anything other than permanent.
A game or DLC may end up being a cause but there is no one game or DLC that ties banned users together.
The cause or causes are as yet unknown, though it does seem to be related to modifications. Reports of unmodified consoles being banned are as yet unproven.
The banning is tied to something you can modify, thus you can unban. Doing it while the causes are unknown is likely only going to burn a working token though.
There are semi public tokens out there, Nintendo knows how to browse a forum as well as you so don't be surprised if they also get banned.
It does not seem to be limited to a given base firmware version, it does not seem to be limited to any one custom firmware type. There is some speculation that older hacking methods are not being hit as hard but nothing to confirm this yet.
The data collection could have happened this morning, or it could have been months in the making.
A simple check to see is checking your friends list, by itself it will not ban you.
Some are turning their wifi off. It is doubtful this will be of much use and being banned does not seem to come with any downsides that wifi being off will not also mimic.
You may have escaped a ban thus far but it could happen at any point. It could be that they stop in the future, it has happened on other consoles, but you would be living in hope rather than any particularly well founded logic.
The bans are done on the side of Nintendo's servers rather than your 3ds so there is also that.

If you hack your devices/games then their online functionality may be troubled. This has been known for decades, Nintendo seems to have finally caught up with that.

Please continue to share information with the thread or the links in previous edits.

Update 5/30

HOW TO HELP AVOID BANS (we think)​

If I was to guess from the information we have gathered since the ban wave, it seems likely that they are looking for TitleIDs that don't exist. Homebrew shows up in the activity log as the Download Play app, and fake CIA's show up as just ??????. That last one is what I'm guessing they are looking for.

If you are not banned yet or before you unban yourself, go into your friends list, choose settings, and turn off the option to "show friends what game you are playing." This will prevent you from playing games online with friends, so turn it back on when you wanna game with someone, but ALWAYS keep it off when running custom CIAs. Next, go into system settings -> internet settings -> spotpass, and turn off BOTH options. One is auto download software, the other sends system information to Nintendo. Also, make sure you don't have your favorite title set to something stupid like FBI or any other non-Nintendo CIA.

Its VERY likely that these options are what tipped off Nintendo, but we aren't 100% certain yet. The amount of banned people that had one of these options turned on was over 80% for each. If I was to assume that some of those people overlap, its very possible (but not confirmed) that 100% of banned people in the survey had at least one of those options turned on. I personally had all of them off and I have TONS of reasons for Nintendo to ban me.... yet I am not banned (yet).

Another bit of advice: Only run custom CIAs when offline, and after you close them, run a "legit" game like Smash Bros. or something before shutting down or going back online. This way your most recent title won't show up as a fake CIA

Current Theories as to what causes a ban
​

* SpotPass Settings: 8 users out of 46 users that were banned have SpotPass completely shut off, or SpotPass only (no friends list visibility)
* Firmware Version (Luma, Nintendo): Literally all reports ranged from 10.2+, I can get exact numbers for this if you'd like, but all firmwares were affected.
* Firmware Type (A9LH, B9S): 44 of the 126 B9S users that answered were banned, pattern was mirrored for A9LH users as well.
* Homebrew Titles such as FBI, HBL, Luma Updater, Themely, and freeShop: Literally about 98% of users both banned and unbanned had some combination of these applications installed. However the common ones were: FBI, HBL, LumaUpdater and NTR.
* Save Modification: Equal amounts of users on both sides have reported save modification in some form, either with PKSM or another save editor
* System Transfers: 188 users said that they had not previously system transfered, 61 of those users were banned; 16 users said they transferred from a hacked console, only three of them received a ban; 13 said they transferred from a stock system and likewise were banned. The rest of our sample did not answer this question.
* Activity Log Information: A majority of those who have not been banned have said they had NOT cleaned their activity logs. I can get exact numbers for this too on request.

This information is just what I've found. Like I said, there could be variables or things we haven't even checked for yet. But these are things that I feel should be disproven, at least with the current dataset we have.

• From the information that we've gathered from some people that have used a packet sniffer such as WireShark, the following data is sent to Nintendo's online gaming servers as soon as the 3DS connects to the internet:
  • Amount of time spent online (timer stops when either the system is disconnected from the internet, or connection drops out, then starts the timer again in a new session when it reconnects to the internet).
  • The game being played and amount of time spent on it during that session.
  • The console's unique hexadecimal ID used in the LocalFriendCodeSeedB, along with it's RSA-signed signature.
  • The console's serial number in which is broadcasted from the SoC and is hard coded in the SoC.
  • Friend Code generated on the Nintendo 3DS system, if one has been generated.
  • Internet connection status (either online or offline).
  • The Nintendo Network ID, if there is one linked to it.
  • Even if the sending of SpotPass Information is switched off, or even hiding your currently playing games. It does not prevent the system from sending currently playing information to Nintendo's online gaming servers, it only hides it from your friends in your friend list (like being invisible on the forum, while mods and admins can still see you). Why? Because even people without a Friend Code on their system have been getting banned too!

• The following data is NOT sent to Nintendo's online gaming servers:
  • The data from the Nintendo 3DS's Activity Log. Oddly enough, while Nintendo does explicitly state that they collect Activity Log data, they're actually referring to their own server's Activity Log, which always tracks every console's online activity, and keeps a record of them that is stored forever. And is only collected in increments of data through a timer and a currently playing list.
    
  • Games or apps that have not been played, regardless if they're legitimate or not. You only get tracked when you're online and using that game or app.
  • Using games or apps while offline. Even though it is stored on the 3DS console's Activity Log, that data is NOT sent to Nintendo's online gaming servers.
  • Custom Firmware. Though we can't rule out the possibility of them releasing a 3DS update in the future that adds such function to collect MD5 hashes of files and FIRM data and send them to Nintendo online gaming servers (which would also be updated in a maintenance).

• Things that people think what happens with consoles, but really doesn't:
  • "LocalFriendCodeSeedB is transferred to the system upon doing a system transfer". This is false, the LocalFriendCodeSeedB remains on the system and does not move to another system.
  • "The console generates a LocalFriendCodeSeedB upon first startup". Again, this is false, the LocalFriendCodeSeedB is made during the manufacturing process at Foxconn. It is generated at the factory, flashed to the NAND flash memory storage, then created as an account on Nintendo's online gaming server and Nintendo eShop server immediately when being manufactured. It is absolutely impossible to generate a LocalFriendCodeSeedB and be able to connect to Nintendo's online gaming server and/or Nintendo eShop server, even if you knew the RSA generation key for it. You'd end up with Error Code 002-0102 "This console's online services have been restricted by Nintendo" if you even tried (the error can either mean two things: The hexadecimal ID doesn't exist on the server, or the request to access the hexadecimal ID has been denied which in other words... banned). So a LocalFriendCodeSeedB generator will NEVER happen! Because it's not worth doing, if it can't connect.
  • Switching off "Currently Playing" information. Once again, this does not hide your online activity from Nintendo's online gaming server, it only hides it from your friends.
  • Switching off SpotPass. Nope, this too doesn't hide your online activity from Nintendo's online gaming server, it only opts-out of receiving SpotPass data, sorry.

So pretty much the bottom line is, if anyone has been using custom apps and/or titles not installed through Nintendo eShop while online in the past, guess what? You're screwed! And it is only a matter of time before your console's unique hexadecimal ID in the LocalFriendCodeSeedB is banned from Nintendo's online gaming server. This will mean, your console can't access the Friend List or play any online functions in games.

If you have been online while using custom apps and/or titles not installed through Nintendo eShop and haven't been banned yet, that's because Nintendo hasn't caught up to you yet. They're still going through each unique hexadecimal ID's Activity Log on their server, and by Activity Log, I mean the Activity Log on their server, not the 3DS console's activity log. And it will be only a matter of time before you're banned too.

Thanks to @Platinum Lucario @MadMageKefka and @ShadowEO !

 

[novren]

So, error code 002-0102 is explained differently in different countries' Nintendo website.

For instance, on the Spanish one, it's half blank, like they're editing it. Half broken sentences, etc.
On the UK one,

What does this error code mean?
This is a general problem. Your Nintendo 3DS family system or the application you are using may be the cause of it.

What can I do?
Unfortunately, there’s not much you can do to solve the issue. Please take a note of the following information and Contact Us:

• Serial number of your Nintendo 3DS family system: depending on the system that you own, this may be on the back of the system, underneath the battery, on a sticker near the battery, or underneath one of the cover plates.
• Software you were using when the error occurred.
• What action triggered the problem, i.e. exactly what you did just before the error code appeared.

Whereas on the USA one, it straight up calls you a hacker.

Description:

• You receive the error code 002-0102 when attempting to connect online with a game or while using the Friend service.
• Error message, "Can't access the online service."

What to Do:
If you are experiencing this error code, your Nintendo 3DS family system has been banned due to unauthorized system modifications, play of unauthorized versions of one or more games, and/or connecting to the official game servers in violation of our terms of service.

This ban is effective immediately and requests to remove the ban will not be processed.

It might very well be that Nintendo actually has no idea as to who to ban and this might be random. But that's wishful thinking at the very best.

please vote on AuroraWright's poll on the ban, info is being compiled about the causes.

https://gbatemp.net/threads/poll-bans-and-send-information-about-the-console-to-nintendo.471814/



please vote on AuroraWright's poll on the ban, info is being compiled about the causes.

Terribly sorry for the spam, but this might help figure out the cause of the ban. You can change your vote if you are banned later on!

 

[Xerlan]

Banned here.
Region:EUR
Ver:11.4.0.37E

Console modified with Luma and A9LH,installed and used a freeshop forks,installed NTR plugin and PKSM (but this last I have not used it yet),i connected an NNID to the console and last multiplayer play It is about a couple of weeks ago.

I hope there will be a way to bypass the ban

Edit 1: And yes,my spotpass is activated

 

[FateForWindows]

This is absolute bullshit. We didn't buy a license to use a 3DS like we do with Windows, we actually bought our 3DS. This is our 3DS, we should be able to do what we want with it without the fucking overprotective Nintendon't doing any crap to stop us.

 

[Xanek]

If the console is banned from going online but we still have access to the eshop, are we able to system transfer the nnid to a different 3ds and go back online WITH that NNID? or is that NNID also banned?

 

[NANASHI89]

So is the ban temporary? I read a rumor the ban lasts 30 days..

Sent from my SM-T280 using Tapatalk

 

[neovari1102]

Status: Not banned (yet)
Region: JPN
Console: (old) 3DS
Firmware: 11.3, with Boot9Strap (upgraded from a9lh) + Luma3DS
Have used many hombrew + (ninty-unauthorized) cia software (including some written by myself)
Occasionally use JKSM to manage save, but never save edit
Haven't used freeshop (...what is it?)
Always have wifi on (till today)
Console is linked to an NNID
Last power on with wifi (for non-gaming purpose): yesterday
Last played game is mhxx (online), 5 days ago
Last pokemon gameplay: 1 month ago
Spotpass connection and sending of system information: always on (till today)
Friend list status shown: always off (I just noticed this today, I don't remember when I turned it off)

It's funny seeing that a CFW old3ds is not banned but some stock o3ds are banned

 

[jmhannz]

This is absolute bullshit. We didn't buy a license to use a 3DS like we do with Windows, we actually bought our 3DS. This is our 3DS, we should be able to do what we want with it without the fucking overprotective Nintendon't doing any crap to stop us.

I disagree for obvious reasons. Yes you own it you should be able to do whatever you want, however your purchase includes access to an online network and by you breaking the rules they are going to ban you. If you had a business you would do the same. Imagine if you owned a pizza shop... and everyone ate pizza there, but not yours, they brought in outside food and only came for free water. You'd ban them, lol

--------------------- MERGED ---------------------------

So is the ban temporary? I read a rumor the ban lasts 30 days..

Sent from my SM-T280 using Tapatalk

No check the front page.

 

[Niels Van Son]

Not banned yet, EUR 11.1E (Yeah, I didn't update since then)

Using B9S with Luma 7.1

 

[TinchoX]

They got me!!

Using A9LH with Luma 7.0.5.

Man I only wanted to check my friends list and BAM, I got rekt.

 

[FortuneHatter]

WAIT! IS THE BAN PERMANENT?!
I THOUGHT IT WAS JUST 15 DAYS!

 

[Naked_Snake]

LOL

 

[Deaga]

WAIT! IS THE BAN PERMANENT?!
I THOUGHT IT WAS JUST 15 DAYS!

Given the banwave just started we obviously have no means of knowing if it's permanent or if it's just temporary for more than a few hours. Could be 15 days, 30 days, 245 days, 4398379863 days, permanent, 3 days, we literally haven't had enough time to know this. Calm the fuck down.

 

[nl255]

WAIT! IS THE BAN PERMANENT?!
I THOUGHT IT WAS JUST 15 DAYS!

Nobody knows. It could be 15/30 days like some of the previous online only bans or it could be a year or it could be permanent.

 

[neovari1102]

WAIT! IS THE BAN PERMANENT?!
I THOUGHT IT WAS JUST 15 DAYS!

dunno but the nintendo us site updated that "request to remove this ban will not be processed"

 

[ecko]

This is absolute bullshit. We didn't buy a license to use a 3DS like we do with Windows, we actually bought our 3DS. This is our 3DS, we should be able to do what we want with it without the fucking overprotective Nintendon't doing any crap to stop us.

But you can still use your 3DS, can you not? You can still play games on it.
And you can still do whatever you want with your 3DS, it's just that if Nintendo doesn't like what you're doing, you'll get banned from online play.

 

[TinchoX]

LOL

I used to laugh at people getting banned... on past ban-waves, I guess karma's a bitch.

 

[Nio]

So all people that got banned used the friends list?

 

[Dayfid]

Yeah, I got banned.

This is absolute bullshit. We didn't buy a license to use a 3DS like we do with Windows, we actually bought our 3DS. This is our 3DS, we should be able to do what we want with it without the fucking overprotective Nintendon't doing any crap to stop us.

You sound a little upset.

 

[TinchoX]

So all people that got banned used the friends list?

I blame the only person I've got on my friends list

 

[resetes12]

So all people that got banned used the friends list?

No, I used it 3 times to check if I was banned and I'm not.

I blame the only person I've got on my friends list

You were banned before you went to the Friends List for sure. Doesn't matter if you did or didn't go to the Friends List. They didn't caught you when you opened the Friend List.