Deal Extreme had offered the CycloDS Evolution for $35 at the beginning of this month (July). It was not set to be in stock until 7/12/08.
On the CycloDS forums, many wondered whether DX had an authentic CycloDS since it was so cheap. Team Cyclops would neither confirm nor deny the existence of Deal Extreme as an authorized reseller.
When the order was expected to ship, I received this email:
I would normally be fine with this if it wouldn't have taken 10 days between ordering and this letter. Team Cyclops has yet to comment on the issue.
Read more: CycloDS $36 SHIPPED AT DX.
Deal Extreme's official statement on their forum
On the CycloDS forums, many wondered whether DX had an authentic CycloDS since it was so cheap. Team Cyclops would neither confirm nor deny the existence of Deal Extreme as an authorized reseller.
When the order was expected to ship, I received this email:
QUOTE said:Dear valued customer,
This is Tiffany from Dealextreme.
We are writing to inform you that your CycloDS (sku 14184) is still being held due to the supply issue from the Cyclo Team.
We deeply apologize for the wait. The delay is actually due to supply issues from a CycloDS dealer with their internal mess ups. If you are interested in learning more, details are included below.
But more importantly, DX is highly aware of the feeling of customers and the importance to solve the matter. Thus we would like to present the following options to you:
1. Receive for an immediate refund for the CycloDS AND we will send free NDS stylus (retail pack) as a way to thank you for your understanding.
** If you prefer full refund + free gift, please visit http://services.dealextreme.com/forms/OrderTracking.aspx to let us know of your choice.
or 2. wait for another week and we will either ship the CycloDS or contact you and offer the refund and gifts again.
** If you prefer to wait, simply do nothing and we will contact you again 1 week later.
As to what happened behind the scene, as you probaby know that DX always strive to offer the best price to customers like you and the price of the CycloDS have been negotiated and agreed upon with an official Dealer before listing. At the time listed no price restriction was put in place by either CycloDS or its dealer.
It was only a few days ago CycloDS has written directly to us demanding sharp price increase and warning about actions to be taken on supplies. Shortly after that, the dealer broke their promised initial shipment date. Although DX has cooperated with CycloDS by increasing prices of this product, the dealer still claims CycloDS is not providing stocks.
We are still working on this all days long and there is hope for upcoming shipment.
Thank you again for your understanding!
Best regard,
Tiffany
I would normally be fine with this if it wouldn't have taken 10 days between ordering and this letter. Team Cyclops has yet to comment on the issue.
Read more: CycloDS $36 SHIPPED AT DX.
Deal Extreme's official statement on their forum