Staples: December 28, 2007

jumpman17

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December 28, 2007
*I'm at the register on cashier duty. The phone rings for customer service which is the cashier's duty to answer.
Me: Thank you for calling Staples in [city], this is [name] speaking. How can I help you? (Required greeting)
Guy on phone: Yes, I need to know if this file I have can be printed.
Me: Alright, let me put you through to copy center.
Copy center: How can I help you?
Copy center: If you want me to look at the file before you come in, you'll need to go to our website and submit the file to our FTP and we will be able to download it here.
*She hangs up and a little later the phone rings for customer service.
Me: Thank you for calling Staples in [city], this is [name] speaking. How can I help you?
Guy: I was told I needed to submit my file online but it says I need to login.
Me: Okay, let me put your through to copy center.
Copy center: How can I help you?
Copy center: You need to register an account so we know who uploaded it. It's a button right below the login area.
*She hangs up and a little later the phone rings for customer service.
Me: Thank you for calling Staples in [city], this is [name] speaking. How can I help you?
Guy: I was told I need to register but there isn't a register button on this entire site!
Me: Okay, I can put you through to copy center again.
Guy: No! All I want to do is buy stuff from you and the girl in copy center won't let me do that! Can you tell me what to do?
Me: No, I have no idea.
Guy: Well why not? You should know how your own website works.
Me: Yes, you need to click the register button.
Guy: There is no register button! Where is it?
Me: I don't know. Right now I'm cashier and I don't have access to the website.
Guy: Is there someone else I can talk to?
Me: Sure, I'll put you through to the manager.
*That's the last I heard from him or about him. So I don't know what happened next.
 
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