Hello guys,
I just recieved a ps5 that normalement only needed a software reinstall.
The issue is that it boots in safe mode and won't update.
When I try the Update option, i get su-101601-9 error code and it tells me to reinstall full software.
When i use the full reinstall package, i get an error su-101337-5, and it restants 2 times, same error, then shuts down.
I don't know what could be wrong as it's my 1st ps5, but I absolutely can't reinstall the software...
I already tried every option from safe mode, nothing changes.
Does anyone know what the issue could be?
Thanks by advance
I just recieved a ps5 that normalement only needed a software reinstall.
The issue is that it boots in safe mode and won't update.
When I try the Update option, i get su-101601-9 error code and it tells me to reinstall full software.
When i use the full reinstall package, i get an error su-101337-5, and it restants 2 times, same error, then shuts down.
I don't know what could be wrong as it's my 1st ps5, but I absolutely can't reinstall the software...
I already tried every option from safe mode, nothing changes.
Does anyone know what the issue could be?
Thanks by advance