Nintendo Support won't unlink my NNID

Discussion in '3DS - Flashcards & Custom Firmwares' started by Sakurika, Sep 7, 2016.

  1. Sakurika
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    Sakurika Member

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    I did a DSiWare downgrade from a 3DS #1 to 3ds #2, both are n3ds' and had their own NNID's. System formatted 3DS #2 so that Fieldrunners and the hacked save could transfer. Then, I followed Plailect's guide and got a9lh on 3DS #2. I didn't login to any NNID on 3DS #2 yet.

    I can't login on to the NNID on 3DS #1 anymore and I'm supposed to transfer back or call Nintendo in order to get it back. I called Nintendo twice asking them to unlink my NNID from 3ds #2, but they told me to system transfer back and I'll get my NNID back. But if I system transfer 3DS #2 back to 3DS #1, will both NNID's end up being linked to 3DS #1? In other words do system transfers cause all NNID's that have ever been associated with an account stay stuck on a console?
     


  2. zenamez

    zenamez GBAtemp Regular

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    Long time lurker so I thought I'd help out:

    When I did the A9LH mod on my Hyrule Edition N3DS (back when it first came out) I had the same issue with the NNID.

    In my case, I just phoned them up and told them my old 3DS (with an Emunand etc) was broken and if they could transfer it to my new 3DS. They just asked for both serial numbers from both consoles and within 3 days, I could register my NNID onto my N3DS without faffing around with the old one. My original NNID has been unregistered on my previous console, so I can register a new one if I want (without system transferring!). All my previous games (loaded via CIA) are still installed etc on the Emunand of my O3DS (just used JK's Save manager to move saves to my N3DS).

    tl;dr tell them your other 3Ds is broken (The 'broken' 3DS is the one with the linked NNID (by broken, I mean "doesn't turn on" broken so it can't system transfer in the first place). They never checked when I told them that - even though my O3DS is functional and working fine (albeit with an Emunand)), give them the serial numbers of both consoles and wait 3 days for the transfer before registering your NNID on your desired 3DS.
     
    Last edited by zenamez, Sep 7, 2016
  3. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    Each console can only have one NNID. If you did system transfer with it active, is on the new system. Just do system transfer back and the problem is fixed. Each system transfer is disabled for 7 days after it is done. So that you have to wait. After that, it can be done again. Is there a reason why you want nintendo to do it instead of just system transfer?
     
  4. The Real Jdbye

    The Real Jdbye Always Remember 30/07/08

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    System transfers do transfer all NNIDs linked to that console, even ones that are not currently logged in (confirmed by other members on the forum, not me personally)
    Obviously, if you admit that you have both 3DSes and they are working, there is no reason for them to transfer the NNID for you, since you can just do it yourself. In fact they would probably become a bit suspicious as to your intentions if you told them that. What I have seen people do many times is to lie and tell them the 3DS is broken, or lost, or they already sold it, and that seems to work, though there's no guarantee, as officially they don't do that, so it's at the discretion of whoever you talk to whether they'll help you or not.
     
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  5. zenamez

    zenamez GBAtemp Regular

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    I've heard of real life friends calling up Nintendo's support to transfer NNIDs from water damaged 3DS's onto their new ones (genuinely) and there's never been any more than the serial numbers of both consoles being asked for (probably to keep on record). In fact I'd go as far to say the support team I've spoken to (as have they) are really nice and friendly about this sort of thing (probably a common occurrence with kids dropping their 2DS/3DS's into puddles or leaving them outside etc).

    I've already mentioned (a couple of posts back) my expierence with Nintendo transferring my NNID over without any qualms but that could just be the UK's support team. I can't comment on any other countries though so your mileage will vary.
     
    Last edited by zenamez, Sep 7, 2016
  6. Sakurika
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    Sakurika Member

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    Ah, I see. Think I'll go with @zenamez and @The Real Jdbye's method then. Thanks!

    @Sonic Angel Knight All NNID's ever associated with the console would transfer, which is why I'm going to need Ninty Support it seems.
     
  7. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    Have you tried using the NNID manager? Is in the system settings.
     
  8. Sakurika
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    Sakurika Member

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    You mean Nintendo Network ID Settings right? Yeah, I've used it on 3ds #1 to try and link back my original NNID. Didn't work. On 3ds#2 there isn't a NNID is currently logged in but I know two NNID's are associated with the account (the original NNID and the 3ds #1's NNID from the system transfer).
     
  9. PrometheusG.

    PrometheusG. GBAtemp Fan

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    when you see the error in the NNID manager in the system settings try to press X,Y simultaneously and it will ask you if you want to unlink the current NNID on your device,press yes/ok.

    Hope this proves useful
     
  10. Skyshadow101

    Skyshadow101 The Sky Is The Limit!

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    Wait. That works?

    Because I have an old emunand backup with my lost nnid and if this is true, I may be able to recover it.

    Sent from my Browser on a New 3DS XL with A9LH
     
  11. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    can you delete:unsure: the one you don't need? How does system get multiple id
     
  12. Sakurika
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    The other NNID is my brother's, but I don't think he cares much for it. Deleting his NNID is what'll do in case Nintendo Support doesn't believe my "broken 3ds story" lol. Systems get multiple ID's say if you have a 3ds with an NNID then system transfer to a 3ds that also had an NNID even if it's been formatted.
     
    Last edited by Sakurika, Sep 7, 2016
  13. Ricken

    Ricken So long, and goodnite / So long, not goodnite

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    Can someone make a video on this?
     
  14. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    If you can delete, it then why not just delete it? That would make sense. If i got a system it was used and the NNID is still there, i would either format or delete it.
     
  15. Sakurika
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    Here is the link for how the x and y thing works.
     
    Last edited by Sakurika, Sep 7, 2016
  16. PrometheusG.

    PrometheusG. GBAtemp Fan

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    this is what I did to unlink my NNID from the 2DS(source system) when I transfered it to my N3DSXL (target system) and then using a NAND backup of the 2DS to restore it, with the NNID on it.
    Also I used it when Nintendo made "a mistake" (after contacting them) and unlinked both my NNIDs (the 2DS's NNID from system transfer{used the dsiware downgrade from 2DS to N3DS XL} and the NNID of the N3DS XL after completing the guide(A9LH),formating it and creating a new NNID)

    This just unlinks the NNID from the system, if for example you want to create a new one, not from Nintendo's servers.You have to contact nintendo to move your NNID to another console
     
    Last edited by PrometheusG., Sep 7, 2016
  17. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    Usually in my honest opinion, if you are using hacks on your system, best to avoid nintendo support unless is the last option, cause some people can get caught with their systems by asking questions you should or shouldn't know answers to. First rule of interrogation. :P

    You should just delete the Nintendo network id. Or wait until system transfer can occur again.
     
  18. PrometheusG.

    PrometheusG. GBAtemp Fan

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    the only info they ask after believing your excuse is:
    1. Name of NNID
    2. email address connected to the NNID
    3. birth date
    4. serial number of device
    5. three downloaded games(you don't need to say 3 you can only say fieldrunners for example)
    I don't think you can get caught with these interrogating questions :-P
    Just say your system is broken or that you sold it and forgot to transfer.
    they don't bite :-P
     
    Last edited by PrometheusG., Sep 7, 2016
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  19. astronautlevel

    astronautlevel The Young Descendent of Tepes

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    Calling Nintendo support to unlink your NNID is very common practice. There's no issue as long as you use an ounce of common sense.

    Nintendo has never asked me for anything beyond the name and email associated with my NNID, as well as 3ds serial number.
     
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  20. Sonic Angel Knight

    Sonic Angel Knight GBAtemp Legend

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    I understand that, but now and days, people are finding it too suspicious, not only that each person can get different experiences and results so, i can't speak, for anyone but me. One thing i dislike is dealing with customer support of any kind. Besides being put on hold to hear Ocarina of time music. (Yes i like it :) ) Is the process of having to take such time with the possibility of no solution. I had to call nintendo for problems like My club nintendo account and rewards prizes.