Mum's computer had an improper shutdown, now it runs like crap

Discussion in 'Computer Games and General Discussion' started by RupeeClock, Apr 27, 2012.

  1. RupeeClock

    RupeeClock Colors 3D Snivy!

    May 15, 2008
    I'm trying to figure out what the hell has gone wrong with my mother's computer. Just a week ago her friend impulsively hit the power button and forced a total shutdown when the system suddenly came out of sleep mode, and since then there's been plenty of issues with the system.

    Simply logging onto Windows can take a very long time, as does starting up any new programs. Even task manager is prone to becoming unresponsive.
    Virus and malware scans suggests no infection, Windows Experience Index has not decreased after re-assessment (it was actually better).
    The gist of it is that things are abormally slow, I took a look in the Event Viewer and events are the improper shutdown a week ago are quite concerning.

    In particular, this computer is one of those computers built into a touch-screen display, and uses laptop/mobile hardware.

    The thing that kicked this all off was the Critical Kernal-power error on Thursday 19th at 9pm.
    "The previous system shutdown at 21:14:06 on ‎19/‎04/‎2012 was unexpected."
    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
    When that happened, the computer was running a game, she had lost all her game progress as a result of the power-off.

    After that, a new Error event "atapi" shows up frequently after booting up, multiple times.
    "The driver detected a controller error on \Device\Ide\IdePort0."

    This is coupled with other troubling events that didn't show up prior to the improper shutdown, some examples, spoilered for length.
    Warning: Spoilers inside!

    The general gist I'm getting from this is that the improper shutdown may have screwed up the primary harddrive. I don't think an actual diskcheck has been run though, since it requires restarting Windows and Mum hasn't had the patience to do that yet.
    I'm going to try running CHKDSK as the last Event suggests and see if the system doesn't improve.

    I guess ultimately though all I'm asking for with this thread is any opinions you have of the situation, if anybody's been in a similar position.
  2. FAST6191

    FAST6191 Techromancer

    pip Reporter
    Nov 21, 2005
    United Kingdom
    Run a proper disk check (if you have a CD you can run a version of windows from (see bartpe or something like hirens) then even better) and get back to us- if it has detected a basic error in the SMART readings or in general errors windows sometimes likes (this especially applies to servers but general operating systems do it is as well now) it will tend to want to vet parts of the filesystem and system files and points like logon are good for it.

    After the disk check you might also want to run the SFC command ( - fairly similar for most versions of windows although earlier ones might ask for an install disc to read files from).
  3. RupeeClock

    RupeeClock Colors 3D Snivy!

    May 15, 2008
    After running CHKDSK at boot, nothing appeared to be wrong at all. no corrupted sectors, no problematic files, etc.

    I'm going to try SFC command as you've suggested.

    Edit: I ran sfc /verifyonly and it returned "Windows Resource Protection did not return any integrity violations"
  4. InuYasha

    InuYasha Professional Coke Fiend

    Dec 8, 2007
    United States
    May sound silly but did you try defragging the HD?
  5. RupeeClock

    RupeeClock Colors 3D Snivy!

    May 15, 2008
    Yeah it does sound silly, but sometimes these problems are the stupidest things.
    It was recently defragged and our defragging program showed it didn't really need to be done, but a deep defragging, I dunno might resolve SOMETHING...

    The weird part about the computer performance is that it sometimes will boot without a qualm, and sometimes can take a while, but eventually you're bound to experience a sudden lock-up where you just can't do anything with the system for a few minutes.
  6. ZAFDeltaForce

    ZAFDeltaForce Specialist

    Sep 9, 2006
    Try checking out the health of the hard disk with CrystalDiskInfo
  7. Pong20302000

    Pong20302000 making notes on everything

    Sep 8, 2009
    One's inner self
    so basically

    HDD check
    then i recomend wacking in windows disk and doing a repair if still seems trouble

    then get CCleaner
    will get any big like mem dumps and remove them from the temp and also cleaner your registry
    (two different tools in te program)

    then report back
  8. RupeeClock

    RupeeClock Colors 3D Snivy!

    May 15, 2008
    Tomorrow's my day off, I'll try looking at her computer then, and report back.