I haven't played my 3ds in forever. I updated it and formatted it in order to remove some date errors in notifications. After I formatted I went to the eshop to download some of my old games but I had no downloads available.
No. I didn't. I guess I can call then
They restored it and I lost the info to my nnid I didn't know i had. It was just a matter of recovering the nnid and the password.