I brought a new 3DS, and it came with a firmware error, i touch on Icon's and touch to open but it dosen't open. No one application open, no game, no settings notthing. What can i do ? I think to do a hard reset but i don't know how. You can see the error in my video: http://youtu.be/2GBpdmBDhSQ Thanks everybody. EDIT: If I remove the SD Card and open some apllication or game, the screen stay black. I don't know if this is normal.