Hardware 3DS with firmware error. Can anyone help ?

[ThiagoHenriqueFe]

I brought a new 3DS, and it came with a firmware error, i touch on Icon's and touch to open but it dosen't open.

No one application open, no game, no settings notthing.

What can i do ? I think to do a hard reset but i don't know how.

You can see the error in my video: http://youtu.be/2GBpdmBDhSQ

Thanks everybody.

EDIT: If I remove the SD Card and open some apllication or game, the screen stay black. I don't know if this is normal.

 

[chartube12]

Someone creating an account to spread lies and make the bricking rumor look real? I'm not touching a download from a new joiner. Possible hardcore porn, a virus or worse in the download.

 

[Pong20302000]

can you get into the settings?

if not then its broken

Someone creating an account to spread lies and make the bricking rumor look real? I'm not touching a download from a new joiner. Possible hardcore porn, a virus or worse in the download.

lol the video is a video link showing the error descibed
not a download for porn lol

now you just look like a idiot

 

[chartube12]

No I don't. First ever post is contains a download. That sends all kinds of red flags. If he didn't want to get reported right off the bat, he should of used youtube.

 

[jrk190]

1) Take your 3DS and remove the Battery
2) Put it in the Microwave
3) Set to 30 Minutes on High
Enjoy!
Nah, just kidding! You can try to do a hard reset, but your best bet is to send it to ninty. They'll help you, they've fixed five of my DS lites...

 

[Pong20302000]

No I don't. First ever post is contains a download. That sends all kinds of red flags. If he didn't want to get reported right off the bat, he should of used youtube.

4shared hosts videos also, which is what he has done
lol so its not a RED FLAG as you say
and why would you report without investigating?

1) Take your 3DS and remove the Battery
2) Put it in the Microwave
3) Set to 30 Minutes on High
Enjoy!
Nah, just kidding! You can try to do a hard reset, but your best bet is to send it to ninty. They'll help you, they've fixed five of my DS lites...

lol you can always try step 1 then put the battery back in and test
i wouldnt follow step 2 and 3 tho lol

 

[Coto]

lol no. I saw the video already and the error is weird. The system boots, and it brings you to system menu. But if you click any of the icons (settings, game cart, nintendo zone, etc) it won't enter, it's stuck in there, you hear the blinking sound. The system menu is NOT freezing, but simply stuck and the "clicky" sound happens too (once you run a app from there) but that's it.

Maybe a shortcut to system menu settings will allow this guy update (or system format) the 3DS to fix his problems

 

[chartube12]

No I don't. First ever post is contains a download. That sends all kinds of red flags. If he didn't want to get reported right off the bat, he should of used youtube.

4shared hosts videos also, which is what he has done
lol so its not a RED FLAG as you say
and why would you report without investigating?

1) Take your 3DS and remove the Battery
2) Put it in the Microwave
3) Set to 30 Minutes on High
Enjoy!
Nah, just kidding! You can try to do a hard reset, but your best bet is to send it to ninty. They'll help you, they've fixed five of my DS lites...

lol you can always try step 1 then put the battery back in and test
i wouldnt follow step 2 and 3 tho lol

I didn't know 4shared hosted videos.

 

[Cyan]

4shared require an account to see the video

Youtube, or even Filetrip.net require account only for the uploader

 

[ThiagoHenriqueFe]

I updated the topic with youtube video.

I try remove the Battery. But it dosen't work.

 

[Langin]

Hmm first of all contact Nintendo about this issue, send them a mail with the video link. They can help you. This is something I've never seen before, I've had a sort of same issue, I could not press an icon(start an icon whatever) with a few presses. I'd wait a few seconds and it worked. >.>;;; But your issue is different

http://www.nintendo.es/NOE/es_ES/service/contacto_2095.html

(Everything sound Spanish I guess so here is a spanish Nintendo website )

Portugal maybe?

http://www.nintendo.pt/NOE/pt_PT/service/contactos_2095.html

I do NOT intent to insult you by my bad Portuguese or Spanish, but yeah it was just a guess sorry ^^;;

 

[Vulpes Abnocto]

and why would you report without investigating?

He was erring on the side of caution. After all, it's the moderation staff's job to investigate these things; not his.
Were I in his shoes I would have been suspicious as well.

 

[ThiagoHenriqueFe]

Hmm first of all contact Nintendo about this issue, send them a mail with the video link. They can help you. This is something I've never seen before, I've had a sort of same issue, I could not press an icon(start an icon whatever) with a few presses. I'd wait a few seconds and it worked. >.>;;; But your issue is different

http://www.nintendo....tacto_2095.html

(Everything sound Spanish I guess so here is a spanish Nintendo website )

Portugal maybe?

http://www.nintendo....actos_2095.html

I do NOT intent to insult you by my bad Portuguese or Spanish, but yeah it was just a guess sorry ^^;;

Thanks, i think this is the solution because i don't know what to do.

I am from Brazil. . Thanks

 

[Supernova741]

Bring it back to the store, best fix there is!

 

[loco365]

Bring it back to the store, best fix there is!

If you have downloaded games, you're kinda screwed. Calling Nintendo is the best fix if you're still in warranty.