This news is coming to you first-hand. A couple of weeks ago, I sent my son's 3DS XL in to Nintendo for repair; the screens would not switch on when the power button was pressed. They got back to me last week with a quote for ~£80, to which I called them and asked if there was anything they could do to bring the cost down (you get nothing for not asking, after all). They said there was nothing they could do about the cost, so I told them I'd think about it and get back to them, contemplating whether I might be able to fix it myself.
After taking the weekend to think about it, I'd decided to call them up and ask them to send it back to me. Before I had the chance, the following email came through:
Not sure how many devices were destroyed apart from mine, but I guess inaction sometimes is the best course of action . I got another email today asking for my permission to transfer all the eShop purchases to the new device (as if I'd refuse!).
So to summarise, instead of paying £80 to repair my son's console, I get a brand new one plus £30 eShop credit for free. Sure, he's lost all his saves and StreetPass progress, but he'll soon forget about that when he's playing a brand new game.
After taking the weekend to think about it, I'd decided to call them up and ask them to send it back to me. Before I had the chance, the following email came through:
Dear Mr Awesome Handsome Guy,
We are writing to you today regarding the repair of your Nintendo 3DS XL.
On 18th November 2014 a fire broke out in the warehouse owned by the company that Nintendo UK uses to fulfil its consumer repairs.
Whilst we are pleased to be able to confirm that no one was hurt as a result of the fire, we regret to inform you that your Nintendo 3DS XL was destroyed in the fire and as such, it will not be possible to return your original product to you.
We would therefore like to offer you a new replacement of your original products and will be contacting you in the next 2-3 working days to talk you through the next stage of the process. Alternatively please feel free to contact us on 0345 6050 247 at your earliest convenience.
Unfortunately any saved game data or StreetPass/SpotPass progress that you may have had on your console is also no longer recoverable. We understand that the loss of this data, especially when accumulated over a period of time, is disappointing and in recognition of this, we would like to offer you the choice of either £30 Nintendo eShop credit or £30 credit to use on the Nintendo Official UK Store.
We apologise for any inconvenience caused and we very much hope that you will continue to enjoy your Nintendo product. Please do not hesitate to contact the Nintendo Customer Support Team should you have any further questions.
Kind regards,
James Butt (McH: "Butt", Haha!)
Team Manager
Nintendo UK Customer Support
Not sure how many devices were destroyed apart from mine, but I guess inaction sometimes is the best course of action . I got another email today asking for my permission to transfer all the eShop purchases to the new device (as if I'd refuse!).
So to summarise, instead of paying £80 to repair my son's console, I get a brand new one plus £30 eShop credit for free. Sure, he's lost all his saves and StreetPass progress, but he'll soon forget about that when he's playing a brand new game.