Fire at Nintendo UK Service Center

Discussion in 'User Submitted News' started by McHaggis, Nov 26, 2014.

  1. McHaggis
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    McHaggis Fackin' Troller

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    This news is coming to you first-hand. A couple of weeks ago, I sent my son's 3DS XL in to Nintendo for repair; the screens would not switch on when the power button was pressed. They got back to me last week with a quote for ~£80, to which I called them and asked if there was anything they could do to bring the cost down (you get nothing for not asking, after all). They said there was nothing they could do about the cost, so I told them I'd think about it and get back to them, contemplating whether I might be able to fix it myself.

    After taking the weekend to think about it, I'd decided to call them up and ask them to send it back to me. Before I had the chance, the following email came through:

    Not sure how many devices were destroyed apart from mine, but I guess inaction sometimes is the best course of action ;). I got another email today asking for my permission to transfer all the eShop purchases to the new device (as if I'd refuse!).

    So to summarise, instead of paying £80 to repair my son's console, I get a brand new one plus £30 eShop credit for free. Sure, he's lost all his saves and StreetPass progress, but he'll soon forget about that when he's playing a brand new game.
     
  2. the_randomizer

    the_randomizer The Temp's official fox whisperer

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    Dr. Wahwee's castle
    Well that sucks about the fire that broke out...still.
     
  3. Nathan Drake

    Nathan Drake Obligations fulfilled, now I depart.

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    So what, they can transfer eshop content if the system is totally wrecked and unusable, but they can't if you choose to sell your system and buy a new one later?

    Yes, that is all I got out of this piece.
     
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  4. GHANMI

    GHANMI GBAtemp Advanced Fan

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    Well, at least no one was hurt, that's good I guess :P
    And you could still use those £80 to buy a GW card if you so wish :P
     
  5. p1ngpong

    p1ngpong Unamused frog

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    *hides matches in pocket*
     
  6. Taleweaver

    Taleweaver Storywriter

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    I gotta admit: that's some quality service you got there. :P
     
  7. FAST6191

    FAST6191 Techromancer

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    Ah, the downsides of letting the inexperienced try the "fix it with fire" method.
     
  8. lismati

    lismati Speedrunner in practice

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    Yes.
    I guess somebody just wanted to play some Unity at Nintendo, and brought an Xbox with them.
     
  9. DinohScene

    DinohScene Capture the Dino

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    Nindisco inferno ♫
     
  10. prowler

    prowler Sony

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    "Take that, Nintendo"
    [​IMG]
     
  11. Gahars

    Gahars Bakayaro Banzai

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    Nintendo, I'm glad that you're getting sales fever from Valve, but I think you're overdoing it a bit.
     
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  12. GHANMI

    GHANMI GBAtemp Advanced Fan

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    It could be a Megadrive with an Alien Soldier cartridge that caught fire
    (but it's not like Sega didn't warn them...)
    [​IMG]

    Wonder if any Fire Emblem themed 3DSes were involved (the fucking things are pretty rare)
    Then again they would be probably still working (like that Gameboy from Irak)
     
  13. The Real Jdbye

    The Real Jdbye Always Remember 30/07/08

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    You got lucky with that one, I guess.
    Pretty good service to reimburse you for lost savegames. :)
     
  14. WiiCube_2013

    WiiCube_2013 GBAtemp Guru

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    Well, you got a deal with Nintendo not only will you'll receive a new replacement but also £30, I'd consider myself lucky as a customer if I were in your position although it does suck that Nintendo UK Service Centre got burnt.
     
  15. Bladexdsl

    Bladexdsl ZOMG my posts...it's over 9000!!!

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    well you saved £80! :lol:
     
  16. Sakitoshi

    Sakitoshi everything is going according the plan...

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    some of the limited edition 3DS aren't manufactured anymore, I wonder how they are going to compensate customers with one of those in for repairs.