This news is coming to you first-hand. A couple of weeks ago, I sent my son's 3DS XL in to Nintendo for repair; the screens would not switch on when the power button was pressed. They got back to me last week with a quote for ~£80, to which I called them and asked if there was anything they could do to bring the cost down (you get nothing for not asking, after all). They said there was nothing they could do about the cost, so I told them I'd think about it and get back to them, contemplating whether I might be able to fix it myself. After taking the weekend to think about it, I'd decided to call them up and ask them to send it back to me. Before I had the chance, the following email came through: Not sure how many devices were destroyed apart from mine, but I guess inaction sometimes is the best course of action . I got another email today asking for my permission to transfer all the eShop purchases to the new device (as if I'd refuse!). So to summarise, instead of paying £80 to repair my son's console, I get a brand new one plus £30 eShop credit for free. Sure, he's lost all his saves and StreetPass progress, but he'll soon forget about that when he's playing a brand new game.