Staples Blog

[jumpman17]

Alright, I'm gonna make this thread a blog like thing where I tell you guys my daily situations of Staples life.

May 20, 2007
Old lady on phone: Do you have 2 drawer file cabinets?
Me: Yes.
Lady: How much is it?
Me: Which one? We have multiple ones.
Lady: Which ones do you have?
Me: We have ones made from wood and others from metal. We have some in letter size and others in legal size. We have different depths, some have bars for hanging file folders, some don't.
Lady: I don't know yet, how much is it?
Me: They range from $40 to $160.
Lady: Can you be more specific?
Me: Not unless you narrow down what your looking for.
Lady: Well, I guess I'll just come by to look at them.

Unknown to us, a lady and a man are hunched down on the ground looking at something on the bottom shelf and I'm up front putting together my pull list and out of nowhere, they pop up and yell, like scream yell
Lady: Can we get some help over here!?
Me: Let me get the electronics specialist for you, he's right over there.
*I run over to grab the electronics guy, as I'm getting him, the cashier says to them*
Cashier: We're sorry, we didn't know you were there. We'll get someone over here right away
Lady: Well I'm sorry we're inconvenient to you!
*Then they storm out. The customer who was being checked out burst out laughing when the door closed*

 

[Infinitus]

Wow.

Funny AND awkward.

Wait untill you get hellish calls, my friend.

 

[R4seller]

Funny and thanks for the share

 

[hanman]

i used to work at OfficeMax in electronics, so i know what kind of crap you have to put up with. i've helped many people who i had to wonder how they managed to get the car cranked, much less make it all the way to the store without hitting something.

 

[jumpman17]

May 21, 2007
I had to run the register today so I don't have many stories for today.

There was a guy who was mad that there was a rebate on an item and thought we should have to fill out the rebate for him because we won't just give him the money. Now, I don't like rebates any more then the next person, but why do we need to fill out his address for him? I told him sorry but I didn't know where he lived and he'd know better then anyone.

Another lady was furious because she could only use 3 of the $3 coupons a day.
Lady: So why can't I use all 6 of my coupons?
Me: Because that's the rule.
Lady: Where does it say that?
Me: On each coupon and on this giant sign right in front of me.
Lady: Well, with gas being so high, I don't appreciate having to come back another day to buy the rest of my stuff.
Me: Then buy it all now.
Lady: But then I can only use 3 coupons.
Me: Correct.
Lady: Can I do two separate purchases and use 3 on each?
Me: No, it's 3 per day, not 3 per purchase.
Lady: What if I use a different credit card.
Me: It's 3 per day.
Lady: What if I came back later tonight, how would you know its me?
Me: Because I would remember you.
Lady: Well what if I came back tomorrow when you aren't working?
Me: Then you can use 3 more coupons because it's a new day.
Lady: Fine, I'll just buy my stuff somewhere else.
Me: Okay, have a nice day.
The lady then leaves not buying anything.

 

[living-ghost]

Another Staples employee on GBATemp!!

Exciting. I only started about a month and a half ago but it's still fun to hear about those "special" customers.

I work at the tech desk so my experiences aren't quite sales oriented.

My favourite so far is finding flash memory in the floppy drive.

 

[Foolio]

I worked at Staples for 5 years while I was going to school for my computer science degree. They were great about working with my school schedule so I actually liked the job a lot. I left about 2 years ago once I graduated college and got a programming job.

I spent most of my time working in the furniture department, which I loved. I usually worked at night and nobody really ever came shopping for a lot of furniture in the evening, so my shifts were usually pretty easy and laid back. It's really hilarious to see how upset some people will get over the stupidest things. Having to send in a rebate, merchandise being "temporarily out of stock" and refusing to let me order them some for delivery, insane requirements for copy center jobs which our equipment was incapable of actually doing, demanding to speak to a manager because I wouldn't give them what they wanted only to be shut down and asked to leave by said manager, the list goes on. One customer actually called our sales manager a "shithead" once, to which the manager replied "get the fuck out of my store." Awesome.

Of course there were other customers who were an absolute joy to help. Some were regulars who you'd see once or twice a week and were always entertaining to talk to for a few minutes in between building chairs. I really enjoyed my time there and made some really good friends that I still have today. I'd never give up my salaried programming position and go back, though.

 

[jumpman17]

Wow, you mean you actually only worked as a furniture employee? We don't have that. The office supplies guy is also responsible for furniture. And we never have more then 1 guy in office supplies at a time. So I'm always responsible for freaking 3/4ths of the store

 

[Sinkhead]

Sounds fun

- Sam

 

[sirAnger]

May 21, 2007

...

Lady: Well what if I came back tomorrow when you aren't working?
Me: Then you can use 3 more coupons because it's a new day.
Lady: Fine, I'll just buy my stuff somewhere else.
Me: Okay, have a nice day.

Brilliant.

 

[Psyfira]

My favourite so far is finding flash memory in the floppy drive.

Love it

 

[nileyg]

"What if i come back later tonight, how would you know its me"

 

[tjas]

Same thing at my work.. the mc donalds!

Drive:
Me: Do you have moment please
.....
Guest: Yes! I would like a cheesburger, hamburger.....

I hate it when they do that!

Weirdest order ever:
Guest: Can I have an bigmac without bread, but I want it dressed... huh! He wanted everything on it exept the bread...

Also we have coupons 2 big mac's or 2 mc chicken's for 4 euro's then they ask:

Guest: I would like 1 chicken and 1 bigmac i have a coupon
Me: That's not possible 2 chickens or 2 big macs
Guest: Why not?
Me: that are the rules..
Guest: Where does it say that?
Me: on the back of the coupon
Guestw.. no exepetions?
Me: no sorry
Guest: I want to speak to the manager
Me: sure
Manager: whats the problem
Guest: I would like 1 chicken and 1 bigmac i have a coupon
Manager: That's not possible 2 chickens or 2 big macs
Guest: Why not?
Manager: that are the rules..
Guest: Where does it say that?
Manager: on the back of the coupon
Guestw.. no exepetions?
Manager: no sorry
Guest: I want to speak to the big boss
Manager Sure
Big boss: Can I help you?
Guest: I would like 1 chicken and 1 bigmac i have a coupon
Big boss: That's not possible 2 chickens or 2 big macs
Guest: Why not?
Big boss: that are the rules..
Guest: Where does it say that?
Big boss: on the back of the coupon
Guestw.. no exepetions?
Big boss: no sorry
Guest: Screw you all *walks away angry* On his way out he throws all the tray's of the trashcans.....

A week later we get a complaint from the mc donalds headoffice; A letter about how a guest felt mistreated in our restaurant...

Morrons!

 

[Veho]

Weirdest order ever:
Guest: Can I have an bigmac without bread, but I want it dressed... huh! He wanted everything on it exept the bread...

The guy was probably on an Atkins diet, in which case a "How about not having a burger at all, it'll do more for your weight than avoiding bread will" would be the perfect reply.

Does a bun count as "bread"? Because the loose connection of the two foodstufs is based only on the fact that they are both made from dough

So you should have given him a regular burger, while very obviously not adding a slice of bread to it. "There you go, sir, a burger completely devoid of bread, as per your request, and should you think of complaining, our policy is that a bun is no more bread than a donut is."

 

[tjas]

Weirdest order ever:
Guest: Can I have an bigmac without bread, but I want it dressed... huh! He wanted everything on it exept the bread...
The guy was probably on an Atkins diet, in which case a "How about not having a burger at all, it'll do more for your weight than avioding bread will" would be the perfect reply.

Does a bun count as "bread"? Because the loose connection of the two foodstufs is based only on the fact that they are both made from dough

So you should have given him a regular burger, while very obviously not adding a slice of bread to it. "There you go, sir, a burger completely devoid of bread, as per your request, and should you think of complaining, our policy is that a bun is no more bread than a donut is."

thats what we did! we got a bigmac package put 2 pieces of meat in it, put al the ingredients on the meat closed the bigmac foam and gave it

Because there is bread on the top in the middle and on the bottom

 

[Veho]

No, I meant you should have given him a regular burger in a hamburger bun, and say: "It has no bread. This is a bun. It's not bread. It's a bun. Be more specific next time."

 

[jumpman17]

May 22, 2007
It was a normal calm day! Woah!

May 23, 2007
Our phone system lets callers self direct themselves to our different departments or if they aren't sure, they can choose customer service. And it even gives descriptions of the departments like "press 1 for electronics for questions on ink, toner, and electronic machines". I get this genius:

*Phone system announces that office supplies has a call
Me: Office supplies, ******** speaking.
Guy: Yes, do you carry the HP 3540 printer?
Me: I don't know, let me put you through to electronics.
Guy: Well why can't you tell me?
Me: Because I don't know and it's not my department.
Guy: Well I don't want to hold again.
Me: I'm sorry, but you picked office supplies. You want electronics.
Guy: You should answer my question.
Me: I would gladly answer your question if it concerned paper or pens. But it doesn't.
Guy: Well, you should know what you carry at least.
Me: I'm going to put you on hold for electronics.
Guy: I'm not holding again!
*I put him on hold for electronics. Later the electronics guy comes over to me and asked what I said to the man because he was furious and was even more so when he asked if we had any instock and he told him he was going to put him on hold to check if there was and he was mad because he didn't want to hold again. And kept yelling about how I wasn't even fit to clean the parking lot.

 

[Mangofett]

Morrons!Â

 

[jumpman17]

Sorry for the lack of updates, I haven't been feeling very good for a few days now.

June 1, 2007
*We've got 8 minutes left until we close and the phone rings for customer service.
Me: How can I help you?
Lady: I'm at the Super Walmart in (another city). If I drive straight there, will I make it before you close?
Me: We close in 8 minutes, no.
Lady: Can you guys hold the doors for me?
Me: No, we close in 8 minutes.
Lady: Well, I really need some ink.
Me: I'm sorry, but you'll have to get it tomorrow then because we close in 8 minutes.
Lady: But I'll be right over.
Me: You're at least a 35 minute drive from here ma'am.
Lady: But I'll be right there.
Me: I'm sorry but unless you get here in the next 6 minutes, you'll have to wait until tomorrow.
Lady: Fine!

Lady: I'm looking for a piece of vinyl to go under a desk.
Me: A chair mat?
Lady: No, it's vinyl and goes under the desk.
Me: Is it to protect your carpet from your chair?
Lady: Yes.
Me: A chair mat.
Lady: No, it's not that.
Me: Ok, I think I know what you're looking for.
*I then walk her over to the chair mats.
Me: Is this what you're looking for?
Lady: Yes! That's exactly it. What are they called?
Me: Chair mats.
Lady: Oh...

 

[lagman]

Oh...