03:41:28 Gale Hello and thank you for contacting Account Security Live Help, my name is Gale. May I please have a few minutes to review your previews chat so I may catch up with the issue that you are having?
03:41:40 Username Sure
03:42:53 Gale Thanks.
03:43:54 Gale Thanks for giving me a moment. I am now checking your account.
03:44:02 Username thanks
03:45:24 Gale You're welcome. Rest assured that we'll straighten this out.
03:45:29 Username OK
03:46:29 Gale In order to help you, I need to verify your information. Could you please provide me with your name, address, and telephone number? (Note that eBay would never ask you for sensitive information like passwords and credit card numbers)
03:47:15 Username Address withheld
03:48:14 Gale Thanks.
03:48:26 Username You're welcome
03:49:14 Gale After checking, it appears your account was accessed by a third party, and used to list unauthorized auctions. In order to prevent any further fraudulent activity, we reset your password and temporarily placed a hold on your account. To be sure, did you list a GHD ® HAIR STRAIGHTENERS MK4 (IV) THERMODYNAMICS BUNDLE ?
03:49:49 Username LOL no lol I haven't sold anything for ages - I last accessed my account in March
03:50:14 Username I hope that didn't muck up my feedback
03:50:29 Gale Okay, we now know for certain that a third party gained access to your account and listed these items. The items have been ended and all fees are currently in the process of being reversed. You will be credited in full.
03:50:53 Username Wow - thats a bit of a shock really
03:51:39 Gale Rest assured that your feedback will not be affected by this.
03:51:55 Username How was this done?
03:52:29 Gale I understand that you do not want this to happen again to your account. I'll provide you a list on how this may have happened to your account.
03:53:26 Username OK
03:55:24 Gale There are a few other ways it can happen:
Your password has been guessed. If you use a fairly simple, single word, or easy-to-guess passwords, it's possible someone could have guessed it after repeated attempts.
A family member or friend has responded to a spoof. If you forget to log off your account after logging into it in a public setting (library, web cafe, etc)
It is also important to keep the password used for your registered eBay email account secured. If a 3rd party has access to your email account, they can use the Forgot My Password feature on eBay. Please remember to periodically change your email account password.
And lastly, there are a number of computer viruses in circulation that log and record keystrokes. It's recommended that computer users keep their virus alert software up-to-date, and check their system often for problems. A firewall for high-speed Internet users is also highly recommended.
03:56:10 Username hmm
03:56:22 Username well I've always been careful
03:56:37 Username this doesn't affect my PayPal right?
03:56:43 Username when did this happen?
03:57:24 Gale Oh your eBay account and PayPal account are separate, however if your password for each account is the same, they may be compromised by association. If you do see suspicious activity on your PayPal account, please contact them immediately. You may contact PayPal directly at:
https://www.paypal.com/cgi-bin/webscr?cmd=_contact-general or at their number: 1-402-935-2050 U.S. number). They are open between 4:00 a.m. to 10:00 p.m. (Pacific Time), Monday to Friday and 6:00 a.m. to 8:00 p.m. (Pacific Time), on Saturday and Sunday.
03:58:05 Username Well i did check all my accounts - it seems only Ebay was affected in the sense I couldn't log in
03:58:26 Username So what happens now?
03:58:31 Gale I checked and I can confirm to you that this happened on May 19th.
03:58:38 Username ?
03:58:43 Username Great! lol
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