Bluetooth Suddenly Stopped Working on Laptop

MikeyTaylorGaming

YouTube Glitcher
OP
Member
Joined
Aug 11, 2007
Messages
1,753
Trophies
1
Location
North West England
Website
youtube.com
XP
1,554
Country
United Kingdom
Hi All,

I've been using Bluetooth on my laptop for years with no issue. Suddenly, tonight, it decided to stop working mid game.

Both my Bluetooth Keyboard and XBOX Series X controller stopped responding, and going to the Bluetooth settings page on the laptop does not give an option to turn ON bluetooth for some reason... I wasn't doing anything in settings, I was literally deleting some video files when bluetooth just seemed to stop completely.

All my connected devices remain in the list as seen in the image below in the spoiler tag but the option to turn bluetooth on or off is not there at all, nor is it in the corner drawer. I uninstalled Bluetooth through the Add and Remove Programs menu in windows, and reinstalled the Intel Wireless Bluetooth driver from Asus for the laptop I'm using (GL703GM Asus Notebook, I'm aware the driver is outdated now!).
Bluetooth Settings Screen.png

BT Programs List.png

I've been into the services in task manager and 2 of the bluetooth options in there seem to read 'stopped', but trying to start them does nothing. I'm at a bit of a loss on what to do here...
BT Services.png

I have a backup on a HDD from a week ago which I'm happy to reinstall. I used the Backup and Restore (Windows 7) menu to make a backup of the OS drive with all programs but for some reason using the Back Up and Restore (windows 7) menu to try and restore the backup, doesn't show my backup on the external drive for some reason. See below
BackupMenu + WindowsImageBackup Folder.png

The troubleshooter says the laptop has no Bluetooth installed which is obviously wrong, & In my device manager I have a Device Descriptor Request failed under USB Devices and no Bluetooth at the top of the device manager menu either. After watching a video it looks like this is the issue. In the video the guy suggests un-installing the entire USB Host Controller so that the Laptop re-installs it on boot. It worked on his Laptop, and many others in the comments section. But mine still comes up with the Unknown USB Device error after rebooting, even though all USB devices are re-installed as they should be.
Device Descriptor Request Failed.png

Device Does Not Have Bluetooth.png
I'm extremely frustrated by this, but I'm sure it's something of nothing since I wasn't doing anything to have caused an issue at the time... Any help with the backup would be hugely appreciated!

Thanks all
 
Last edited by MikeyTaylorGaming,

fringle

Well-Known Member
Member
Joined
Apr 16, 2009
Messages
698
Trophies
1
XP
1,095
Country
Canada
What model laptop? Do you know if BT is built into your wifi card or a separate module? Not sure if a backup would help you if it's the error with the USB device as it's pointing to more of a hardware issue than software. It's possible it may work but when seeing device descriptor failed it usually means that the pc can't read the hardware id's so it doesn't know what to do with it.

Maybe just try doing a system restore to a couple of days ago to when it worked and see if that brings it back before doing a complete backup restore.
 

Site & Scene News

Popular threads in this forum

General chit-chat
Help Users
  • Xdqwerty @ Xdqwerty:
    Charging*
  • Xdqwerty @ Xdqwerty:
    Bbl and/or good night
  • Xdqwerty @ Xdqwerty:
    Ok still here
  • Xdqwerty @ Xdqwerty:
    Good night
  • BakerMan @ BakerMan:
    goodnight
  • H @ HeroYthalo:
    Good Night
  • Sicklyboy @ Sicklyboy:
    Joyous occasion - I've finished two bottles of hot sauce over the past two days
  • K3Nv2 @ K3Nv2:
    Is a new toilet in your shopping cart now?
  • Sicklyboy @ Sicklyboy:
    I already have GI issues hot sauce doesn't make them any worse
  • K3Nv2 @ K3Nv2:
    My gut thinks it's normal to poo 4/7 times of the week tbf
  • BigOnYa @ BigOnYa:
    Prob from all the poundings you getting from ancient boi
  • K3Nv2 @ K3Nv2:
    Is that why your guts been messed up also?
  • BigOnYa @ BigOnYa:
    I'm still laughing bout when Veho ask other day how many people live in Michigan, and you said 1 white dude.
  • K3Nv2 @ K3Nv2:
    I don't remember what I did yesterday
  • BigOnYa @ BigOnYa:
    And that's why you backed up
  • K3Nv2 @ K3Nv2:
    I regret giving birth to you
    +1
  • BigOnYa @ BigOnYa:
    BeSt turd you ever shit out
  • BigOnYa @ BigOnYa:
    Is that Metro any good?
  • K3Nv2 @ K3Nv2:
    I gave up after two chemo dogs jumped me
    +1
  • wolffangalchemist @ wolffangalchemist:
    My favorite part about filing taxes is that I always either owe a disportionate amount of money or get literally pennies back.
  • wolffangalchemist @ wolffangalchemist:
    And I make under 30k a year.
  • K3Nv2 @ K3Nv2:
    Just sit in jail
  • wolffangalchemist @ wolffangalchemist:
    If it was a option just to go to jail for month as opposed to filing taxes I might be tempted, jail ain't that bad atleast in the us.
  • wolffangalchemist @ wolffangalchemist:
    You just go in for a month and come out with no fines or having to pay them anyway, I would be down.
    wolffangalchemist @ wolffangalchemist: You just go in for a month and come out with no fines or having to pay them anyway, I would be down.