Windows 7 64-bit freeze

Discussion in 'Computer Games and General Discussion' started by Bloodspoiler, May 8, 2010.

  1. Bloodspoiler

    Bloodspoiler Member

    Mar 15, 2009
    I have a problem with my new notebook.
    Whenever I start my notebook there is no problem, but after a little while (say 20min prox.) my whole system starts flippin' out. The screen tends to go black and pops up again after a few seconds, then I can hardly move my mouse, nor can I get anything to close or so. It just becomes so unstable.
    Does anyone know how to solve this?

    Short film I took to demonstrate:

    Asus Notebook K50AD-SX078V

    Processor: AMD Athlon 64 X2 M320
    Operating System: Microsoft Windows 7 Home Premium
    Motherboard chipset: ATI RX781

    RAM memory:
    Form factor SO-DIMM 200 pin
    RAM technology DDR2 SDRAM
    Installed RAM [MB] 4096 MB
    Max RAM [MB] 4096 MB
    Configuration 2 x 2 GB

    Hard Disk:
    Hard Disk [GB] 500 GB
    Hard Disk Spindle Speed [rpm] 5400 rpm

    Optical Memory Type DVD±RW (±R DL)

    Graphic Processor ATI Mobility Radeon HD 4570 HyperMemory upper to 1794 MB
    Video Memory [Mb] 512 Mb

    Conformity standard SRS Premium Sound

    Operating System Microsoft Windows 7 Home Premium
    Microsoft Office Ready yes

    Type Serial ATA
    Serial ATA Interface Serial ATA-150
  2. The Pi

    The Pi Lurker

    Mar 18, 2010
    is it still in warranty if so take it back/send it back to where you got it and get a new one

    if not say so and ill try to help
  3. BlackDave

    BlackDave Official GBATemp "Cleanup Guy"

    Aug 27, 2009
    United States
    The Promised Land...
    Could be many things.

    Graphic Card, Processor, Virus, or Hard Drive :S
  4. Originality

    Originality Chibi-neko

    Apr 21, 2008
    London, UK
    It could also be the RAM or even the PSU.

    EDIT: Taking another look at the video, it resembles what sometimes happened on my old Toshiba Portégé. "helpsvc.exe" would sometimes, for no particular reason, form a memory leak and start sucking up all the available RAM. Once the RAM ran out, it would start trying to expand the page file and suck up whatever resources could be obtained that way. Basically, it became unstable, similar to what's shown in the video. The difference is that my Portégé only had a 299Mhz CPU and 160MB of RAM, running XP. Your laptop is new so it shouldn't have the same problems.

    The turning black then turning on again and slowly filling the page is a sign of the GPU trying to paint back all the objects it's trying to display. For whatever reason, either it's not working fast enough, or it's not getting enough resources from the rest of the system (HDD, CPU and/or RAM, in that order), so the framerate is dropping to a crawl (each time it goes black, that's supposed to be a new frame/refresh, I believe). Because this basic function is getting choked, so are the input/mouse responses/commands (i.e. it's why you can't close down IE). It could be due to a fault in one or more of the above parts, or the parts connecting them (i.e. the ATI RX781 chipset itself). It could also be a fault in the PSU, which may have a weak 12v rail that's fluctuating, causing the parts relying on it to fluctuate.

    It may also be a software problem, from something not reading properly on the HDD choking up the rest of the chain of commands, to a virus to that effect, to some corruption or badly written code somewhere creating a memory leak to the same effect.

    All in all, too many things could be the cause. Updating drivers and running checkdisk in safe mode or DOS may fix things if it's only software or HDD based, as may reinstalling windows. However since it's new, I say the best course of action is to call in the warranty. Have them check it out, fix it, and/or replace it.
  5. Raki

    Raki GBAtemp Advanced Fan

    Jul 16, 2008
    Gambia, The
    look at the temperatures of the CPU/GPU/etc.
    If those are ok, try a liveCD of ubuntu or some other linux
    If this works alright it's most likely some software problem
    else send it back to asus and let them fix it (and hope it comes back fixed...I could tell stories about Anus support)