Hardware Wii u pro controller won't work help please

[JuanIsBad]

I recently purchased a pro controller and when I first opened it I felt how the buttons felt and the blue lights went on. Then I let it charge and now when I try to sync or even press a button the blue lights won't turn on. Is the controller dead? The charging light is orange. Does it need to be fully charged?

Edit: Fix thanks everyone

 

[tbgtbg]

No, doesn't need to be charged much, especially if you have it plugged into the WiiU usb ports. For some reason it doesn't seem to want to charge if I plug it into anything else.

 

[Marran]

I have the same problem , how did you Solve it ?

 

[slingblade1170]

May help someone if you posted what you did to fix the issue

 

[westdog]

next time take back to store for exchange call nintendo force them to send a new one are sue them

 

[mindvent]

There is a small hole on the back, to the right of the sync button and a visible screw. Use a pin or something to press it in for like 10sec - it will reset the controller. Worked for me.

 

[Flomsat]

Ok, So I also have this issue, however pressing the reset button for 10+ seconds does NOT fix it for me.
Any other suggestions out there?

The battery is fully charged, I put it in my 3DS to check.
No lights at all, cannot connect to the Wii U.