Ever since I bought my Wii U, I haven't been able to connect to the internet at my place. If I have the IP Address set to Auto-Obtain, it doesn't even connect to the router/modem. So following some advice I found online, I turned it off and changed the IP Address to 192.168.000.011, the Subnet Mask to 255.255.255.000, and the Gateway to 192.168.000.001. With it set up like that, it's been able to connect to the "network device", but it still can't get on the internet.
The internet works perfectly fine for everything else, including my PlayStation. I've tried unplugging the modem and router. I've brought the Wii U into the room where they're located so that it wasn't an issue of distance, and still nothing. I even called Nintendo support, and the person on the line wasn't able to solve the problem. I think because I didn't have some exact information they requested for the router or modem, since it's my roommate's, they just said something about not being able to help and ended the call.
But it worked just fine when I tried it at my friend's place (I had it set to Auto-Obtain there). So it's not that it can't pick up the internet. Just not the internet here. Does anyone have any advice on how to solve this? I'm not sure if I have the right setting for Security (my roommate had no idea what any of those settings mean), so I have it set to WPA2-PSK (AES) since I thnk that was the default, although I tested the connection with every setting and none worked. Would having it connected by an Ethernet cable or whatever instead of Wi-Fi make a difference? Obviously not a long term solution, but is there a chance I could even get it to work using my phone's hotspot feature?
The internet works perfectly fine for everything else, including my PlayStation. I've tried unplugging the modem and router. I've brought the Wii U into the room where they're located so that it wasn't an issue of distance, and still nothing. I even called Nintendo support, and the person on the line wasn't able to solve the problem. I think because I didn't have some exact information they requested for the router or modem, since it's my roommate's, they just said something about not being able to help and ended the call.
But it worked just fine when I tried it at my friend's place (I had it set to Auto-Obtain there). So it's not that it can't pick up the internet. Just not the internet here. Does anyone have any advice on how to solve this? I'm not sure if I have the right setting for Security (my roommate had no idea what any of those settings mean), so I have it set to WPA2-PSK (AES) since I thnk that was the default, although I tested the connection with every setting and none worked. Would having it connected by an Ethernet cable or whatever instead of Wi-Fi make a difference? Obviously not a long term solution, but is there a chance I could even get it to work using my phone's hotspot feature?
