Kick Gaming Has Real Integrity

Discussion in 'General Off-Topic Chat' started by staticfritz, Nov 30, 2009.

Nov 30, 2009
  1. staticfritz
    OP

    Member staticfritz GBAtemp Regular

    Joined:
    Jan 9, 2006
    Messages:
    117
    Country:
    Canada
    Recently, I ordered an Acekard 2i from Kick Gaming, in Canada. I was very excited to use the card, and for a while, it worked really well. That is until it stopped working three days later. I contacted Kick Gaming and requested a new card and they asked me to return the old card. They also suggested I write an accompanying letter that I would like my shipping refunded. Seriously.

    The card I received to replace it was an M3i Zero. That was their suggestion, and a bit more expensive, I might add.

    The new card happened to be defective as well, which was more a fault of M3 team than anyone else and again I wrote back to Kick Gaming. They apologized for the problem and offered my pick of cards to compensate me for my inconvenience.

    A recent bout with Targus over a defective cooling pad did not go as well, with them telling me to pay for shipping to return it (which, for a cooling pad, would run me like $12).

    This is the difference between a company that recognizes the value of customer satisfaction and one that doesn't. There was no hoop jumping, no making me feel as though I had done something wrong, just plain old decency.

    Thanks to the good people at Kick Gaming.
     
  2. outgum

    Member outgum Pokemanz Master

    Joined:
    Sep 22, 2009
    Messages:
    1,993
    Location:
    Hamilton, New Zealand
    Country:
    New Zealand
    Thats good of kick gaming, now if only other companys took a page from there book and did the same, buying things would be so much more safer
     

Share This Page