I decided to take a look at support.ds-x.com because it's been a long time. I wanted to see what _was_ going on, since developing a new firmware obviously is not something. Afterall, when DSX Guru came back so many months ago after disappearing and then coming up with that sickness excuse, he said "What I did during that hour was check the tickets assigned to me at the given time for replies and respond to them accordingly." So exactly what kind of replies were people receiving? Every single resolved complaint seems to run exactly like this: 1) user complains of a problem 2) thegame07 posts a form response with the recovery tool, or posts a form response about checking device manager to confirm it's installed and then posting the recovery tool Now one of two things happens, either A) the problem is solved, ticket is closed, or B) DSX Guru posts a form response telling them to exchange their DS-X for a new one In all other cases, the user solves the problem _on their own_. So what kind of support is really going on? A recovery tool that's been around forever, throwing up your hands and replacing the unit, people solving their own problems. It's the same case as the firmware (or lack thereof), there's simply no progress going on whatsoever. Not even original solutions to any arising problems. Just thought you would all like to know that THEY AREN'T DOING A SINGLE THING SINCE THE LAST FIRMWARE UPDATE. AT ALL. NOTHING. May also be nice to know that if you ever experience a problem, this is the extent of assistance you can expect. Go see for yourselves. Check every response on the tracker. Check the ones in progress.