This happened a while ago now, but I'm still wondering what I should have done at the time. I bought 2 "Genuine" Wii remote and nunchuck combos for $35 each off an eBay seller with a feedback score of 1. I had assumed he was trying to start up a store and was selling stuff cheap to get his feedback nice and high. They arrived a few weeks later without a tracking number, very late considering his state borders mine. I suspected they were a fake after I opened them because the "Nintendo" logo was nowhere to be found. A few online guides I looked up agreed with my suspicions and also pointed out the very bright LED's and blue tinge on the remote jacket. I was pretty pissed off about it and gave the guy 2 negative feedbacks and opened 2 PayPal disputes without contacting him first. Later that night He sent me a message saying the items are genuine even though they are not Nintendo branded. He offered me a refund if I posted the items back to him. I declined because he refused to pay the return postage. I then escalated the PayPal dispute into a claim. PayPal sent me an email about a week later saying I need to provide evidence for my case and fax it to them by a given date. I went to my local GAME store and they gave me a statement by email which said something along the lines of "We have inspected the items and unfortunately they are unofficial. Hopefully this is enough for your claim." It had the store name written on it along with the name of the guy who checked the goods. I made a screenshot of the email and uploaded it to both the PayPal disputes. Roughly one week after the due date I got two emails from PayPal; one of my disputes was closed in favor of the seller the other email said: By that point I had given up and didn't bother trying to get my other $35 back. I sent the seller a message saying other buyers have left feedback saying the items are "not genuine" and asked for a refund. He sent me a profanity packed response saying he never said the items were genuine (his listings clearly said "genuine"). As for what I should have done... I still don't understand PayPal's standards of proof. I think my two options were 1. Saying the items never arrived. They were posted without tracking so the seller would have been forced to refund me. 2. Court. I still had one unopened Wii remote and nunchuck combo in the postal packaging with the seller's name written on it. Along with the message he sent me contradicting the word "genuine" in his listing I think I had all the evidence I needed to win. How would have you guys handled the situation?