So I called up the big N to order a replacement battery for my DSi LL and the sales rep answers and I say Id like to order a battery my battery life hasn't been so good lately. He goes ok I can help you with that what system do you need the battery for? So I said I need it for my DSi LL and he goes LL? (he seems stunned lol) Don't you mean XL? I said yeah its the XL just its called the LL in Japan. So he goes so you are calling from Japan? Im like no I just have an imported console. How much does the battery cost? He says 15 dollars but I wouldn't advise you to use it I am not sure if they are the same. At this point I'm in disbelief at the stupidity of this guy and say I will just buy it anyways then he tells me to go to support.nintendo.com to order it and I hang up on him. I really can't believe he had no clue what he is doing and he is one of their reps. Have any of you ever had problems with them before?