Hacking dealextreme trying to rip me off?

[Prince Carl]

i ordered a M3 real and a 2 gb memory stick with gba pack from dealextreme as well as a fm car transmitter well and a 8gb memory stick for my psp, well i got a confirmation e-mail from dealextreme they took my money but they did not give me a hong kong tracking number which i though was odd, i logged into my dealextreme account and it order status shipped but unlike my other order this one did not have a hk tracking number, well this was on june 20 and i emailed them on July 25 asking for my package with a support ticket, they have finally e-mailed me back on the support ticket.

It seems my package was damaged by customs and was returned to them, they are now demanding i pay them $8 dollars to reship it, I thought shipping was free?

 

[jabjab]

hmm error doesn't seem to be on your side so im not sure why you'd have to pay.

 

[IOwnAndPwnU]

Just pay the $8. Or ask them why because it says shipping is free.

 

[Hit]

Did you use EMS, I think DX made some mistake ask them again why you have to pay
Dealextreme never ripped somebody off, so it must be a mistake

 

[Whizz]

Pay the eight bucks, then let customs pay you back. It's their fault after all.

 

[jabjab]

Why the hell should he pay?
Dealextreme have the responsibility to ensure the item is sent to him.
Dealextreme knows it never even made it into his country and therefore is nothing to do with the OP.
If paypal crashed as he was ordering the item and the money never transferred properly would dealextreme say 'oh well you tried to send me cash we'll just post it to you anyway'?.. no.

Still, he should probably be paying some kind of customs duty (if like the UK) so paying an extra $8 seems fair, but not that it goes to HK.

 

[rafcor]

Usually they only ask to pay U$ 8 if you selected EMS shipping, no matter where in the world you live.
From Brazil they only asked that once, because I WANTED EMS.
You can open a ticket to cancel and get your money back, and then buy your stuff.

And try to buy in separate orders, it's usually better that way, at least for me. Try separate all that order in 2 or 3 orders.

 

[Prince Carl]

well i contacted them and complained but they said that us customs damaged it not hk customs, so they want me to pay for shipping the second time, i just paid them, its only a extra 8 bucks which i probably would have paid on import tax anyway, and i asked its not ems its regular air mail, although if this happens again im not buying from them again.

 

[xJonny]

My friend got a refund for an item that was lost when shipping, and I think the support at dealextreme are friendly and understanding from my dealings with them.

 

[Guyver 1]

you too? dealextreme tried to make me pay $30 in extra shipping charges, i ordered a package from them,it said in stock on the page, it wasnt and they did not ship it for 7 weeks, i was pretty pissed off i paid for ems and everything and they did not have it in stock, well it took the package about 9 weeks to get to me which by then i went on vacation, i came back from vacation found the slip from the post office and i went down to the post office, they send it back already, well i contacted dealextreme, they told me any package that is returned to them is charged a restocking, reshipment fee.
I was pissed i mean if they had sent it during the 8 weeks i was not on vacation after i ordered it, i would not have had this problem not to mention i paid extra ems to get it before i left for vacation, i complained about that and they said it was my fault for not being there to accept the package or getting someone to get the package for me, at which point they said they wont resend my package unless i pay for remailing by ems which was $30 or $5 dollars if i wished to downgrade the package to airmail, well i canceled my order and got most my money back but they refused to refund my ems shipping money which means i losts $30 bucks off dealextreme, im not buying from them again.