For what it's worth, ModChipsDirect is a really good seller in my experience. I ordered from them, and got my card promptly in 4 days with no issues. Absolutely no problems with them. It's really great to have a seller in the US now, as ordering my DSTwo from China years ago was a hassle.
After reading your post, OP, those were very extenuating circumstances, and I wouldn't expect a simple reseller to have a set-in-stone protocol for such a thing. Your words came off as very combative, offensive, and completely selfish. To be frank, I ordered from MCD in spite of you for being so callous. Thanks, by the way - I hadn't heard of them before your post came along, and I couldn't have asked for better service.
I find it likely that you gave them a few more customers (like myself) rather than destroy some of their income like you obviously intended to.
Shame on you.