Hacking Avoid Ordering From ModChipsDirect (For Now)

[Claw919]

To be honest, I think Jlink is being a complete Richard.

Props to you, Jlink, for leaving the thread intact and letting everyone see the unvarnished version... but your behavior really just reinforces the stereotype that the world has about Americans (and Canadians) in general: That we're spoiled.

(Assuming, of course, there wasn't worse stuff in there that you did delete).

I manage a support function, and I'm ALWAYS having people look at me cross-eyed because we send out the stupidest notes informing people of issues and outages that should be plain as day to anyone who has worked in an office that has computers. But, to be honest, your note illustrates it perfectly: You need to dumb down communication to the person who is least likely to be able to process it, and make sure that person is covered.

It's a 100 year snowstorm. People are dead. Other people are suffering. I would think a 3-4 day shipping delay is probably just generally accepted by the masses.

You're fine sending a note asking. Your tone isn't cool. You sound very much like a butthurt douche.

Edit: I think this is my favorite line of all:

"Upstate New Yorkers are very firm in differentiating themselves from NYC. The majority of New York State’s population is NOT in NYC, and they would prefer if you knew that. That’s just a fun fact for you."

Now, let's put the shoe on the other foot. If someone in China said something like that about Shenzen or something similar, you wouldn't say "Oh, wow, I guess I just learned a great fact about Shenzen". You'd say "Wow, what a butthurt douche". You in particular would probably seek out the guy's supervisor, actually. 'Cause, you know, you shouldn't be subjected to such butthurtery!

 

[Danjal]

Put it simply - the 'correct' course of action to be taken by MCD in this case would've been to inform their customers about the delay as soon as it became apparent that a delay was taking place.
Normally, you'd say a 1~2 day delay is something that can happen - so no rush.
However as pointed out, the situation was pretty serious - delays are to be expected.


Was jink84's response justified in asking for clarification? Most definitely.
Was jink84's subsequent response justified? Not necessarily, especially not in that tone.
Was MCD's response at all professional however... No it was not.

In which case I can only conclude that that doesn't reflect well on MCD's customer service reputation.
It basicly turned into a rather childish competition of mudflinging.

Note that the problem isn't the delay in and of itself - but the way they dealt with the delay and the tone with which they responded.
Customer service probably is one of the least thankful jobs on this planet, and the sad reality is that you need a thick skin for it.
Since at the end of the day you are representing a business.

 

[Doran754]

"Upstate New Yorkers are very firm in differentiating themselves from NYC. The majority of New York State’s population is NOT in NYC, and they would prefer if you knew that. That’s just a fun fact for you."

That was my favourite bit also. I hate it when other people call me British (mainly Americans because they don't know any better) but I refer to my self as English (yes, It is a country) but I wouldn't take issue with people who don't know any better using the latter. That's all I have to say on the matter other people summed it up perfectly well, you didn't come across very well at all, especially with having to wait a whole TWO days. Oh well, better to not take shit than be a bitch I guess, that's why this country sucks so bad nobody speaks their mind, so fair play to you on that I guess.

 

[NCDyson]

I purposefully selected someone who'd ship from my same state.

So then I have to assume that you knew about the snow storm when you emailed?
You probably should have opened with:
"Hey, I know the shippers are having an almost "Act of God" level weather problem, but where the hell is my shit?"

 

[SirByte]

All they had to do was:

(1) update their website informing. on the front page and order confirmation, (potential) buyers about the shipping delays
(2) e-mail all customers about the problem, and asking them if they'd allow for more time or cancel their order.

 

[ShadowOne333]

You should rename the topic title to:
"AVoid Ordering From ModChipsDirect (For The Rest of the Winter)

 

[Fulcaire]

I actually just ordered from MCD. I ordered a Gateway for the 3DS on Nov 17 and received it on Nov 19 and I live in Southern California.
Very fast shipping, however, the Blue Card for the Gateway was defective and I sent it back to them and they sent me a replacement which should be here by Friday.
So no complaints here! I'm very surprised by the way they responded to you though, definitely not how they were with me but it was probably based off how you were with them.

 

[Kioku]

I used to work in retail, and I've seen a lot. You paid for the product, that's great. Extreme weather conditions are no reason for you to rip in to customer service though. It's a perfectly acceptable explanation.

 

[Judas18]

Regardless of personal opinion, for a business to speak to a customer in such a way is disgusting. It's no one's job to take abuse from a customer but that does not mean that they should return the abuse, all they have to do is terminate the conversation.

 

[jink84]

An update: I received the product in the mail. It was nicely packaged and delivered two days after I created this post.

Having some time to reflect, I wish I hadn't been so angry with this guy. I got ticked that I felt I had to pull information from him, and that he defended himself by insinuating he himself was involved with a snowstorm. I think it's fair I pointed out that he wasn't actually in Buffalo based on his grammar and familiarity with the region, but I could have done it nicer. I don't like customer service interactions where I feel I'm made to be a "friend" or a "pest", and I clearly blew up on this guy who's probably a gamer and friendly dude before he's a customer service aficionado.

In the end I never received a response to my last email. In fairness, I wouldn't have replied to myself either.

It isn't a fuck these people attitude from OPs standpoint, the way I see it, the seller has personal problems... OP not being the same person should not be impacted by them, either communicate vague delays or stop trying to half-ass business. When I'm getting paid to do a job my personal life has zero impact on my ability to complete it, they are two completely distinct areas of my person at play.

This may contribute to why Americans (Canadians too) are seen as "spoiled", because we have the workforce and work ethic to spoil our customers. American service is so great — we start to expect it.

I used to work in retail, and I've seen a lot. You paid for the product, that's great. Extreme weather conditions are no reason for you to rip in to customer service though. It's a perfectly acceptable explanation.

I agree, but they didn't really offer that explanation on site. They didn't alert me after having paid until I asked. An excuse can be excusable, but someone has to make the excuse, and they were in a total blackout in regards to customer communication.

To be honest, I think Jlink is being a complete Richard.

Props to you, Jlink, for leaving the thread intact and letting everyone see the unvarnished version... but your behavior really just reinforces the stereotype that the world has about Americans (and Canadians) in general: That we're spoiled.

(Assuming, of course, there wasn't worse stuff in there that you did delete).

I manage a support function, and I'm ALWAYS having people look at me cross-eyed because we send out the stupidest notes informing people of issues and outages that should be plain as day to anyone who has worked in an office that has computers. But, to be honest, your note illustrates it perfectly: You need to dumb down communication to the person who is least likely to be able to process it, and make sure that person is covered.

It's a 100 year snowstorm. People are dead. Other people are suffering. I would think a 3-4 day shipping delay is probably just generally accepted by the masses.

You're fine sending a note asking. Your tone isn't cool. You sound very much like a butthurt douche.

Edit: I think this is my favorite line of all:

"Upstate New Yorkers are very firm in differentiating themselves from NYC. The majority of New York State’s population is NOT in NYC, and they would prefer if you knew that. That’s just a fun fact for you."

Now, let's put the shoe on the other foot. If someone in China said something like that about Shenzen or something similar, you wouldn't say "Oh, wow, I guess I just learned a great fact about Shenzen". You'd say "Wow, what a butthurt douche". You in particular would probably seek out the guy's supervisor, actually. 'Cause, you know, you shouldn't be subjected to such butthurtery!

The thing about Buffalo, NYC - in this exchange - was entirely about the customer service rep butchering regional knowledge. By doing so, he showed two things. 1 - He is not in the region. 2 - He's not doing anything to update customers or update the website to reflect recent events.

I don't care about how nuanced someone's geographic savvy is. Who cares if he doesn't know anything about New York, I only wanted to show him that I recognized he wasn't in the region and I recognized that he could be doing more to assist other people with orders.

Granted, it comes off like I'm trying to teach him about geography. Instead I'm referencing earlier in our exchange where he mentions Buffalo, NYC. He then appeals to how "disastrous" things are when in reality he's safe and sound somewhere doing ASS ALL to provide customer support.

Dude seriously!? haven't you seen the news!?

I work in retail and I can tell you, that you can tell people to fix and update stuff (like on the website) all day long, but it doesn't mean it will get done. Give me a break...

Yes, I've seen the news. It was a very scary event (like I mention), and like I also mention: it's not about the weather or delivery date: it's about setting customer expectations.

I've worked in retail as an auditor, buyer, merchant, logistics specialist, CMS manager, and now Director of Merchandising for a large commerce platform. The trick is to fire the people who don't do what the manager requires, and reward the people who do. It's very simple.

So then I have to assume that you knew about the snow storm when you emailed?
You probably should have opened with:
"Hey, I know the shippers are having an almost "Act of God" level weather problem, but where the hell is my shit?"

No, the storm happened on the 19th. My order was placed on the 17th. It was scheduled to ship the day prior to the storm. This is why I emailed asking to please ship ASAP. They were already late on shipping, I read on the news a storm was coming, and thought "Hey, maybe I should follow up". Especially because their site didn't give an order confirmation and I checked out with a guest account.

 

[Haloman800]

You starting whining after it was 1 day late? Good lord. I hope they cancel your shipment and refund your money. Try waiting for a shipment from China and see which one is quicker.

 

[sj33]

It sounds like neither party handled the situation particularly well, to be honest. Not sure why people are taking sides.

 

[Zidapi]

It sounds like neither party handled the situation particularly well, to be honest. Not sure why people are taking sides.

Yeah but OP was a complete asshole from the very beginning. The harshest criticism I have for the support team is that they allowed OP to bait them into behaving as he was.

 

[jink84]

You starting whining after it was 1 day late? Good lord. I hope they cancel your shipment and refund your money. Try waiting for a shipment from China and see which one is quicker.

If I wanted to do that I would have chosen the one that ships from China.

And it was three days. Thanks though, for the fun and punchy comment!

 

[tbb043]

I like how you ended your correspondence with "no hard feelings" when clearly you had nothing BUT hard feelings and proceeded to go badmouth them on the internet.

 

[rishard10212]

All I know is I purchased mine from McDonalds after this snow storm and it's already being shipped to my house. I find this thread to be misleading and should be taken down cause it is only one (impatient) persons experience that was obviously deterred by FUCKING natural causes. The thing that really upset me was that you felt entitled to a snow storm message e-mail from them even though YOU'RE IN THE SAME FUCKING STATE. You know what's going on but require they sate your anxieties by e-mail. Give me a break.

Anyways heres my order history

TL;DR
mod delete this thread and jink sucks for you lmao

 

[SuzieJoeBob]

You starting whining after it was 1 day late? Good lord. I hope they cancel your shipment and refund your money. Try waiting for a shipment from China and see which one is quicker.

I will now summarize this entire thread in one image:

 

[4KK]

>Hi,
>You do sound like a dick, but I can understand your frustration. You are not covered in snow, and your neighbour isn’t in a coma so there is nothing in front of you to really be compassionate about the ?>situation.

>Calm down. I survived Sandy.

Holy shit OP. Get over yourself. Cancel your order next time if 1 day delay means that much to you.

 

[tony_2018]

My order was shipped the day after I ordered. I'm expecting it this thursday/friday.

 

[hyperhouse91]

I haven't purchased from ModChipsDirect in the past, so I cannot speak to their service; however, my first purchase w/ them was placed on 3 Dec and the order has yet to be shipped. The staff did send an email out to everyone who recently bought a gateway card explaining orders were back-up due to supplies running out and that everyone would receive an email update w/ their shipping confirmation today (9 Dec)--but, as of 7pm nothing has been sent. I understand one needs to be patient; however, when fast shipping is advertised (and clientele is drawn in because of that claim) that is what the customer expects. Ultimately, I will wait for my order to be fulfilled, but this experience has prompted me to take my business elsewhere next time I'm in the market for a similar item.