Valve will attempt to combat review bombing on Steam by removing offtopic and DRM focused reviews

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PC gamers will likely be familiar with Steam and its user review section, where players can see hundreds of opinions all at a glance, to help determine if a certain game is good or not. And like any storefront that features user reviews, it's common for particularly heated users to collectively "review bomb" a title by bombarding it with negative reviews over certain updates, additions, removals, or even issues unrelated to the game itself, such as a developer's political affiliation or choice. In the past, we've seen examples like this for Devotion, a game that had an in-game picture making fun of China's president, which prompted hundreds of users to attack the game for that factor alone. On the other hand, there was also the time where Epic Games secured the latest Metro title as an exclusive, fans went and posted multitudes of positive comments for the game despite it no longer being available on Steam, with a majority of them not even talking about the game, but rather how they wanted to see the Epic Game Store fail.

Valve intends to curb this behavior by making a few changes to how a Steam game's review score is calculated. In the future, the company will remove all "review bombs" from the default store page, which will target all "offtopic" reviews. According to an official post on the Steam forums, an offtopic review is defined by if the content focuses on anything unrelated to the game, like DRM debates, personal developer affiliations, or exclusivity complaints. Whenever a title receives a major influx of negative reviews, Valve staff will individually look into the case, and if they find evidence of review bombing, they'll remove any reviews made during a limited period of time.

In every situation that this occurs, a notice will be posted in order to inform users. Additionally, if you still want to see those reviews, you can simply check a an option in your user settings to allow them to be visible.

Q: I care about some things that I worry other players don't, like DRM or EULA changes. Review bombs have been about them in the past. Do you consider them unrelated or off-topic?

A: We had long debates about these two, and others like them. They're technically not a part of the game, but they are an issue for some players. In the end, we've decided to define them as off-topic review bombs. Our reasoning is that the "general" Steam player doesn't care as much about them, so the Review Score is more accurate if it doesn't contain them. In addition, we believe that players who do care about topics like DRM are often willing to dig a little deeper into games before purchasing - which is why we still keep all the reviews within the review bombs. It only takes a minute to dig into those reviews to see if the issue is something you care about.

Q: So if I post a review inside in the period of an off-topic review bomb, my review won't be included in the Review Score?

A: Unfortunately, this is correct. We've tested our process of identifying off-topic review bombs on the entire history of reviews on Steam, and in doing so, we've found that while we can look through reviews and community discussions to determine what's behind the review bomb, it isn't feasible for us to read every single review. But as we mentioned back in our first User Review post, our data shows us that review bombs tend to be temporary distortions, so we believe the Review Score will still be accurate, and other players will still be able to find and read your review within the period.

Q: Are you deleting reviews?

A: No, we are only changing the way we calculate a game's Review Score. All reviews are left untouched, and if you still want to see the raw Review Score, you're welcome to make that change in your Steam Store Preferences.

Q: Does this mean you'll be going back to identify and remove old off-topic review bombs?

A: Based on internal conversations and consultation with some of the partners that have experienced off-topic review bombs, we decided not to unilaterally grandfather in what's happened in the past.

Q: What about when I don't agree with you about what's an "off-topic review bomb?"

A: We'd suggest setting your Steam Reviews default to "Include reviews from all Steam purchases in Review Scores" in under the "Review Score Settings" in your Steam Store Preferences

Q: Reviews are extremely important to me: they're one of the few tools customers have to react to deception or discovering something they've been sold is sub-par. I guess that really wasn't a question, but I just wanted to say that.

A: We agree. We remain in active conversation with you, the community, about what you want from reviews along with the various partners who sell their games on Steam. Reviews are an important part of Steam, which is why we continue to do the work to make sure that they are not being manipulated by anyone. It's the same reason that we decisively ban partners who engage in review manipulation -- customers need to be able to trust the system for it be valuable.

:arrow: Source
 

maczilla

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censorship sucks, every game store sucks right now, valve is banning people left right centre on their forums censoring people, reviews will be curtailed to their liking too. Look at the artifact forums section, its being heavy censored if you keep tabs. fuck valve.
 
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FAST6191

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Good. It's about time. Valve needs to understand their mediocre lawless review system can hurt sales and thus requires actual attention. If you actually read through negative steam reviews, 90% are retarded. Obviously savvy people just find a real way to judge the game, but there are plenty of normies who will see a shaky steam rating and take it as fact.



Except it almost never does unless the DRM is overtuned. Which accounts for maybe 4 games. All actual properly done tests have otherwise shown DRM does literally nothing to performance. Unless maybe you're on Windows 95 with a Mb of ram. The only people who thinks it affects performance are the proud owners of legendary tinfoil hats and yet nothing inside their head for it to protect.
Leaving aside overtuned is not really a term there are plenty of cases of it causing woes.

To say nothing of the likes of the Sim City reboot a few years before many of those.

Experience does not have to equal performance.

As far as reviews then other than it maybe causing lower sales for Valve how much of it is Valve's problem that they need to care about as much as you seem to think? Protecting idiots from themselves is a hard game.
 

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Leaving aside overtuned is not really a term there are plenty of cases of it causing woes.

To say nothing of the likes of the Sim City reboot a few years before many of those.

Experience does not have to equal performance.

As far as reviews then other than it maybe causing lower sales for Valve how much of it is Valve's problem that they need to care about as much as you seem to think? Protecting idiots from themselves is a hard game.


We can all agree that forced online DRM is a bad idea, and that the Sim City debacle deserved at least most of the backlash that EA/Maxis received. IMO. Online DRM is just a bad idea, and since America has such a shoddy inconsistent infrastructure, ugh. I'd rather pirate and spoof the DRM if I can.
 

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Like it or not DRM affects playing a game. The reason I got Sonic Mania Plus for my Switch is not only because I like playing in bed but because it doesn't have the horrible DRM the PC version has.
 
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the_randomizer

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Like it or not DRM affects playing a game. The reason I got Sonic Mania Plus for my Seitch is not only because I like playing in bed but because it doesn't have the horrible DRM the PC version has.

DRM has been removed if you participate in the beta updates of Sonic Mania. You can tell DRM is removed as the app size went from 113 MB to around 5 MB. Would be a real shame if it was "accidentally" uploaded :creep:
 
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Kigiru

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Oi, "offtopic" is just vague representation of "things that we don't like", just as "hate speech" or other crap... it's not a valid thing.
And DRM is an actual, existing concern that cripples plenty of games. If something is nearly unplayable because of this tumor on the game then people should have right to write about it.

...It seems like Valve is going with the path of censorship and bullcrap. I mean, after their pathetic idea of removing from the store VN games with school setting i was feeling that this is the direction they will go, now i'm for 100% sure that i'll pirate my games and don't touch this crap with two-meter long stick. Also thank God we have Dissenter now so lol.
 

JennaScvl

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If the creator of a game is a convicted criminal and I don't want his work to benefit him then I think that's entirely relevant!

It's nice to see someone who believes in second chances and promotes the reforming of criminals instead of, you know, trying to ensure that they can't achieve a legit, legal income, and thus forcing them to remain criminals by taking away any legitimate means of making ends meet. That's so sweet of you. [/sarcasm]
 

jt_1258

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DRM Debates... sure, but they better not remove complaints about DRM ruining player experiences and causing technical issues as it often does - that is a completely valid reason to review a game poorly.
*buys sonic mania
*goes to play it on a road trip to kill time
drm: "sorry, you need to connect online to prove you own this game"
user: tf, it's a single player game
 
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DBlaze

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Semi-good move with a terrible thing in mind; saying DRM doesn't matter.
Luckily I couldn't give 2 shits about reviews and like to form my own opinion on things.
 

Bladexdsl

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camel toes? what is this game? now i am curious
you won't have to look far steam is full of this weeb trash. just go to the front page and click most popular games and i guarantee you'll get a wall of this garbage. meanwhile the actual good games like cities skylines and civ VI get left in the dark.

--------------------- MERGED ---------------------------

Idiots like this should be suspended from reviewing at all.
no games like this should be suspended from appearing at all on steam. steam used to be a great place but now it's being chocked to death by weeb trash and shitty phone ports with gfx so bad they look like they were drawn by a 5 year old
 
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Ev1l0rd

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Stopping negative reviews about DRM from counting to the rating...? Wha?

This is bad. The idea of a review is that it describes if you did or didn't like the game. And with Denuvo having major FPS impacts on performance, giving a negative score to a game that uses it can absolutely be a deal breaker.

Saying DRM isn't part of what makes a game what it is is a flat out lie if it affects the playability of a game (ie. Single Player games with online checks)
 
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FAST6191

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Wait, do you have the ability to resell your modern pc games?
Depending upon where you are in the world you do have the legal ability, and have had for several years now
https://www.eurogamer.net/articles/...nnot-stop-you-reselling-your-downloaded-games

Prior to that there were all sorts of workarounds as well. Classic one used for expensive software was to spin off the company it belonged to (usually done when one was going bankrupt but not always) but leave the software under the "original" owner company. Company 2 then buys the original company with all its licenses and puts it as a subsidiary of company 2 and thus company 2 legally has access to the software.

There have been others over the years in other places
https://www.lexology.com/library/detail.aspx?g=701bc0f8-bda0-4526-8eb6-a09f6e73bbf1
https://www.ebay.co.uk/gds/How-to-buy-or-sell-used-Adobe-software-on-eBay-/10000000177069854/g.html
https://www.eff.org/cases/vernor-v-autodesk (though the later circuit court stuff might trouble things here).

In any case Valve don't make it easy (if they can do things like this then they can trivially add an "other sellers" tab or dropdown) so I mostly just deem it a glorified rental service and treat it accordingly.
 

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Steam has become a garbage heap lately. Sure people review bombing something is bad for the game and could scare off devs but at the end of the day, DENUVO and the other garbage DRM programs can render games useless. To the point where a paying customer is the only one punished for playing by the rules. Screwing over legally playing customers is bad and if your game gets review bombed because of it, maybe its time to think about your players and not your bottom line.
 

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DRM Debates... sure, but they better not remove complaints about DRM ruining player experiences and causing technical issues as it often does - that is a completely valid reason to review a game poorly.
Exactly what I was thinking, if a games DRM causes issues like FPS drops and glitches then I don't see how that isn't a valid reason for a negative review.
 
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Izual Urashima

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This choice of Steam is both anti-consumer and pointless.

Anti-consumer because it counters people informing others of bad "protection" practices. Most of us know for the sake of actually being here that such protections are not only very short-term failsafes (especially Denuvo sometimes being cracked day 1), but also causing problems to the game they're supposed to protect (punishing legit players for "pirating" when they're clearly not, making games requiring higher CPU/GPU prerequisites, forcing always-on Internet connection, and other problems related to tracking personal data people tend to ignore since data is siphoned everywhere), yet, all this move is making is making this information throwing null and void.

Pointless because there are so many ways of relaying the information through a bad review without actually making it a review bomb. Just criticizing the problems without pointing out the cause is one. Relaying the information that this game (any many others) is listed on "Bad DRM" groups through other places is another. And well, all it'll cause is for the information to be relayed somewhere else while the game is simply criticized for its faults.

Of course, there's still the "problem" that one or another dev is criticized for a reason or another, with these reasons being often outside of the game itself, but that doesn't mean people don't have to be informed. I mean, if one day, a dev began preaching that "[Any identity you can relate to] is trash and not worthy of buying his products", would you keep buying his games ? I wouldn't, and I know many people who wouldn't either. And while this reaction is perfectly sound and logical, many people don't accept it, and are willing to consider such reactions as "review bombing".

Wait and see, but I have huge doubts on this one.
 

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I'm somewhat indifferent on this.

In theory, I would really applaud it. In one specific case, I was very wary of buying anno 2070 because everyone and their dog (who apparently also bought the game :unsure: ) banged on about uplay being uplay. Then I bought it and played it without even the slightest hitch (small note: I had played ubisoft games before). Of course my opinion is but one, but still...this whole "I don't like this game because it has strict DRM" comes across as reviewing a car as "nobody should buy a BMW because I had to manually lock the car once!!!!". Part of the problem is also politics: I'm fairly sure that a fair number of gamers try to hit developers where it hurts (bad mouth of press -> less sales) just to get them to drop anti-piracy measures.

The thing is...I'm also fairly sure that if you really want to know whether a product is worth buying, then you can still relatively easy distinguish fake from real reviews. That guy that has 100+ hours on GTA V and downvotes it because the online community is bad is one to ignore. The random "i know how to chinese 11/10" kind of messages are also to ignore (okay: I admit they can sometimes be hilarious). The "the game is fine for reasons X, Y, Z, A, B, C and D...but I hate the developer because he won't put in a cute puppy in his holocaust simulator" reviews...same thing.
The problem: this solution won't make these clowns and their opinion go away. If their reviews get flagged and removed, they'll start a game on "why does this review gets flagged? What's the minimal amount of effort I need to do to get around this?". So in the long run, I think it'll have mainly as effect that the fake reviews will become harder to spot.
 

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I'm somewhat indifferent on this.

In theory, I would really applaud it. In one specific case, I was very wary of buying anno 2070 because everyone and their dog (who apparently also bought the game :unsure: ) banged on about uplay being uplay. Then I bought it and played it without even the slightest hitch (small note: I had played ubisoft games before). Of course my opinion is but one, but still...this whole "I don't like this game because it has strict DRM" comes across as reviewing a car as "nobody should buy a BMW because I had to manually lock the car once!!!!". Part of the problem is also politics: I'm fairly sure that a fair number of gamers try to hit developers where it hurts (bad mouth of press -> less sales) just to get them to drop anti-piracy measures.

The thing is...I'm also fairly sure that if you really want to know whether a product is worth buying, then you can still relatively easy distinguish fake from real reviews. That guy that has 100+ hours on GTA V and downvotes it because the online community is bad is one to ignore. The random "i know how to chinese 11/10" kind of messages are also to ignore (okay: I admit they can sometimes be hilarious). The "the game is fine for reasons X, Y, Z, A, B, C and D...but I hate the developer because he won't put in a cute puppy in his holocaust simulator" reviews...same thing.
The problem: this solution won't make these clowns and their opinion go away. If their reviews get flagged and removed, they'll start a game on "why does this review gets flagged? What's the minimal amount of effort I need to do to get around this?". So in the long run, I think it'll have mainly as effect that the fake reviews will become harder to spot.
I am not sure what to say other than I disagree with most of that, indeed only the uplay thing but that is more because it fails to distinguish between truly limiting DRM and just DRM (though possibly one that still carries more general downsides that I covered earlier as far as reselling games).

The analogy with a car I am at a complete loss for.

Why would we not want the guy with 100+ hours in on a game not making a comment? If someone has put the time in then it tends to speak to some credibility on the matter. Similarly I do have to mention that the game creates the community.

What is wrong with getting developers to change their policies with community action? How else are people supposed to do things? Firing anonymous support tickets into the wind? Firing actual bullets?

I am not sure what the puppy in the holocaust simulator is supposed to be about. Is it something the fans of such games might want to see? If I bought the ultimate car racing simulator and it turns out I was missing out on Ford, VW, Mazda, Toyota and Mercedes Benz then I would probably be a bit upset at such things being missing from the concept. Or do you mean like those joke reviews on places like Amazon where people would find £3000 professional graphics cards (as in cost that much because they were used by people that bill about that much a day, if not for a week of work and crashes represent real problems) and write things like solitaire ran slow and give it 1 star?
 

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