This is not going to help him...OP did you hold the power button for 10 seconds to completely power off the switch?
Until he replys we can not do sh*t,Let this be a lesson to you all.
If you have not already back up your switch ffs backup your emmc fully that means rawnand.bin boot1/0 and backup your console specific keys and or console info..
When your ready @Yaylmao there be people here that know what there talking about to help you
Please make him fully backup what he has now and his keys before he fcks something else up then were help him restore it.
Fck this sht im out