WARNING: Don't buy Xecuter SX Pro or Xecuter SX OS from SwitchSX.com

[Marcsoup]

It’s been at preshipping because it was only sent today with the other 2000 orders. Also the didn’t specify a time frame for delivery, so two weeks for preorder is actually kinda good. I remember doing a preorder on a limited edition action figure and took me almost two months to get it, or ordering a breeding box for one of my aquariums that took one and a half month to get to me

In the original order email, they did specify a timeframe actually.

Around June 15th is very different from "Basically July"
Also, 5/18 at 3:27 gmt+8 is exactly 12 hours ahead of my time zone, so I sent the email at 3:27 pm on 5/17

 

[Gedi223]

Ordered on first day of preorders. Mine arrived about 2 weeks ago. Even got a bonus free case. My tracking number didn’t update until the day before delivery, I’ve seen some not update at all. Have had nothing but a great experience from Anson both through the site and their Facebook group.
The group even ran a contest yesterday and I won an extra SXOS license.

I’d highly recommend.

 

[Marcsoup]

Mine just arrived this afternoon. July 5th. Tad bit ridiculous for something ordered a month and a half ago with a promised delivery of 3 weeks ago

 

[Aphixe]

update I received my TX Pro for switch 7/6/18, thats after ordering it on day one of announcement on 5/17/18. they are just really slow. at least for me it was. took like 13 days just to ship when i got an email. I ended up ordering an os as well cuz I got bored waiting for almost 2 months.

 

[MasterJ360]

Any sx pro orders made on June expect to wait at the end of the month maybe early August. They admit shipment will be slow, but they are far from being shady or scam.
Those who made orders back in May should have theirs, but if you can't wait just grab an sx os key from them if they have any in stock

 

[simbin]

I also pre-ordered via PayPal (3ds-flashcard.com though), with the Free Shipping option. They kept delaying, and delaying, never shipping my order, while others paid later, with extra shipping and got theirs. I ultimately had to contact them via Discord and pay the additional USPS shipping, so they would ship my order. Apparently, they had a bunch just sitting in their California warehouse, but would not ship any of those to people who used their Free Shipping option, even if they pre-ordered before others. Once I paid the extra shipping, my order arrived quickly, in a couple days. Based on my experience, I will never order from them again, nor recommend them to anyone.

 

[MattKimura]

Switchsx is absolutely terrible, I wouldn't recommend anyone placing orders with them. Can't guarantee that you'd get your order if ever.
What happened was I placed my order on June 7th and sent a paypal request, which I had to wait 2 and a half weeks before they finally responded and allowed me to pay on the 25th. So then around June 30th they promised that all preorders were gong to be shipped out, and I asked and the owner literally confirmed that mine was shipped along with the free case. So I think I'm in the clear and shipment has started up when all of a sudden I get a message about being included in the "end of july" shipment. I ask about it and they tell me that my order was "late payment", but that wasn't my fault! They took forever to respond to my paypal request! So then a few days later I think my order is still in the system, but it turns out they cancelled my order without saying a word about it. All they did was apologize and said nothing can be done. They completely fucked me over after I waited patiently for a whole month and trusted that they would take care of my order. What a bunch of irresponsible chinese cunts. From the beginning they pretended to be nice and act like they were the best company to order from. But then they ultimately cancel my order and not ship me anything. They have the audacity to ask me to re-order all over again, when they still have my payment. I've never purchased from such a shitty company. Meanwhile all other orders went through smooth and they got theirs fine and dandy. Why did I have bad luck, why me?
Now I'm gonna have to settle with the license. I hate TX for having such a hard to get product, and I hate Switchsx for being irresponsible and breaking promises.
Anson is fake as hell, and that's not even his real name he's actually in China, not Paris France.

One bad experience doesn't constitute the whole company, but please do me a favor and don't give them your money.

 

[Rel]

Switchsx is absolutely terrible, I wouldn't recommend anyone placing orders with them. Can't guarantee that you'd get your order if ever.
What happened was I placed my order on June 7th and sent a paypal request, which I had to wait 2 and a half weeks before they finally responded and allowed me to pay on the 25th. So then around June 30th they promised that all preorders were gong to be shipped out, and I asked and the owner literally confirmed that mine was shipped along with the free case. So I think I'm in the clear and shipment has started up when all of a sudden I get a message about being included in the "end of july" shipment. I ask about it and they tell me that my order was "late payment", but that wasn't my fault! They took forever to respond to my paypal request! So then a few days later I think my order is still in the system, but it turns out they cancelled my order without saying a word about it. All they did was apologize and said nothing can be done. They completely fucked me over after I waited patiently for a whole month and trusted that they would take care of my order. What a bunch of irresponsible chinese cunts. From the beginning they pretended to be nice and act like they were the best company to order from. But then they ultimately cancel my order and not ship me anything. They have the audacity to ask me to re-order all over again, when they still have my payment. I've never purchased from such a shitty company. Meanwhile all other orders went through smooth and they got theirs fine and dandy. Why did I have bad luck, why me?
Now I'm gonna have to settle with the license. I hate TX for having such a hard to get product, and I hate Switchsx for being irresponsible and breaking promises.
Anson is fake as hell, and that's not even his real name he's actually in China, not Paris France.

One bad experience doesn't constitute the whole company, but please do me a favor and don't give them your money.

That sucks, I don't understand why they were not shipping the orders in the actual order# as well. Weird company all around.

 

[Plstic]

Switchsx is absolutely terrible, I wouldn't recommend anyone placing orders with them. Can't guarantee that you'd get your order if ever.
What happened was I placed my order on June 7th and sent a paypal request, which I had to wait 2 and a half weeks before they finally responded and allowed me to pay on the 25th. So then around June 30th they promised that all preorders were gong to be shipped out, and I asked and the owner literally confirmed that mine was shipped along with the free case. So I think I'm in the clear and shipment has started up when all of a sudden I get a message about being included in the "end of july" shipment. I ask about it and they tell me that my order was "late payment", but that wasn't my fault! They took forever to respond to my paypal request! So then a few days later I think my order is still in the system, but it turns out they cancelled my order without saying a word about it. All they did was apologize and said nothing can be done. They completely fucked me over after I waited patiently for a whole month and trusted that they would take care of my order. What a bunch of irresponsible chinese cunts. From the beginning they pretended to be nice and act like they were the best company to order from. But then they ultimately cancel my order and not ship me anything. They have the audacity to ask me to re-order all over again, when they still have my payment. I've never purchased from such a shitty company. Meanwhile all other orders went through smooth and they got theirs fine and dandy. Why did I have bad luck, why me?
Now I'm gonna have to settle with the license. I hate TX for having such a hard to get product, and I hate Switchsx for being irresponsible and breaking promises.
Anson is fake as hell, and that's not even his real name he's actually in China, not Paris France.

One bad experience doesn't constitute the whole company, but please do me a favor and don't give them your money.

just say thanks for the flash cart in the payment comments and then cancel your payment.

 

[Kioku]

That sucks, I don't understand why they were not shipping the orders in the actual order# as well. Weird company all around.

They were shipping by payment date. Odd process for sure.

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Switchsx is absolutely terrible, I wouldn't recommend anyone placing orders with them. Can't guarantee that you'd get your order if ever.
What happened was I placed my order on June 7th and sent a paypal request, which I had to wait 2 and a half weeks before they finally responded and allowed me to pay on the 25th. So then around June 30th they promised that all preorders were gong to be shipped out, and I asked and the owner literally confirmed that mine was shipped along with the free case. So I think I'm in the clear and shipment has started up when all of a sudden I get a message about being included in the "end of july" shipment. I ask about it and they tell me that my order was "late payment", but that wasn't my fault! They took forever to respond to my paypal request! So then a few days later I think my order is still in the system, but it turns out they cancelled my order without saying a word about it. All they did was apologize and said nothing can be done. They completely fucked me over after I waited patiently for a whole month and trusted that they would take care of my order. What a bunch of irresponsible chinese cunts. From the beginning they pretended to be nice and act like they were the best company to order from. But then they ultimately cancel my order and not ship me anything. They have the audacity to ask me to re-order all over again, when they still have my payment. I've never purchased from such a shitty company. Meanwhile all other orders went through smooth and they got theirs fine and dandy. Why did I have bad luck, why me?
Now I'm gonna have to settle with the license. I hate TX for having such a hard to get product, and I hate Switchsx for being irresponsible and breaking promises.
Anson is fake as hell, and that's not even his real name he's actually in China, not Paris France.

One bad experience doesn't constitute the whole company, but please do me a favor and don't give them your money.

On the opposite side of it , I cancelled my order and got a refund through them and still got the pro and case. Oof. Stick it to em I spose.

 

[spotanjo3]

First off? Bullshit. They're legitimate. Various people have already gotten their SX Pro. Unfortunately they're smaller than most of these other sites with only a few people handling the hundreds of stock they've received. AFTER THE 20TH mind you. That's the fault of TX. Not everyone from any site has gotten their order. Hell, modchipsdirect got held up in customs. Chill out and quit spreading bullshit.

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Wrong. Just got a refund through a PayPal dispute without letting them know what I had purchased. From a few of these sites, actually.

Right, me too! I got a refund through a PayPal dispute without letting them know what I had purchased as well. I don't have a problem either. You are absolutely right.

 

[MattKimura]

just say thanks for the flash cart in the payment comments and then cancel your payment.

How do I request a refund? On the transaction page I see their contact info, so I emailed asking for a refund.
EDIT: Nvm I got a refund. It didnt seem like they cared about losing a customer at all, like they didnt want my money to begin with.

@Memoir I feel like ordering from them again with paypal, receiving it, then getting a refund just as you did lol

 

[Deleted-401606]

Order was from MODCHIP DIRECT not switchsx sorry.

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I will never understand why people feel the need to excuse a company's terrible customer service. It doesn't matter how large or small the company is, or the product they sell, none of that is the concern of the consumer. All that matters is that they fulfill the legally binding contract that was agreed to by both parties when money exchanged hands. As of right now, they are not fulfilling the contract they agreed to for many people, so the people complaining have every right to.

If you need a better understanding of consumer law, at least in the United States, check out this PDF from the American Bar Association
https://www.americanbar.org/content...tical/books/family/chapter_9.authcheckdam.pdf

Most people on the forum have a low IQ so they struggle understanding simple principles about life.

 

[MattKimura]

I had the same experience you had except my order was cancelled.

They practically cancelled mine because it was lost in the system all of a sudden and they couldn't find it. So they just asked me to re-order and start all over. But if I log into my account, I can see my order right there.
It's okay, I reported them to Team Xecutor themselves with my full experience. I hope they can be removed, because they are very unprofessional. They only fulfilled some orders, but screwed the rest. That is not reliable at all.

Also I heard that their stuff was stolen from the shipping company and that may be why they cancelled orders. But they never told us anything. Some people received empty boxes.
I'm just glad I'm not the only one, I thought I had really bad luck for having my order done wrong. But it wasn't luck, it was just their bad service and handling.

 

[DeuX]

They practically cancelled mine because it was lost in the system all of a sudden and they couldn't find it. So they just asked me to re-order and start all over. But if I log into my account, I can see my order right there.
It's okay, I reported them to Team Xecutor themselves with my full experience. I hope they can be removed, because they are very unprofessional. They only fulfilled some orders, but screwed the rest. That is not reliable at all.

Also I heard that their stuff was stolen from the shipping company and that may be why they cancelled orders. But they never told us anything. Some people received empty boxes.
I'm just glad I'm not the only one, I thought I had really bad luck for having my order done wrong. But it wasn't luck, it was just their bad service and handling.

To be fair they made a post about it on FB. Some orders got stollen in the shipping process and they will refund or send a new one to those who received empty boxes.

 

[Jayro]

I was #362, and got mine in the first batch, just hang in there, you're probably 2nd or 3rd batch.