Before trying this yourself, please see if your reseller will exchange it with a fresh unit.
Good news, it appears the GW team has located the problem some people are experiencing trying to download the Omega firmware. This is good news for those who know theirs aren't fake.
Gateway3DS Email message said:Dear valued customer, the cause of the error 12 & 19, experienced by a few users
during the FPGA update to Omega firmware, has been identified by our technical
team’s internal investigation.
From our test, we identified one specific pin of the FPGA that on a few Gateway
units is not making correct contact with the PCB due to mechanical stress during
packing / shipping. Since some people prefer DIY methods rather than sending
back the unit for RMA, below are details on how to proceed to fix this issue. AT
NO TIME ARE WE SUGGESTING THE BELOW PROCEDURE BE USED AS AN ALTERNATIVE TO RMA.
This error is due to a manufacturing error and you are of course entitled to an
exchange of your card if you prefer to do so.
The attached picture pin points the one specific pin which causes your symptoms
while not affecting any other part of the design. This pin is solely used for
updating the. There are 2 possible ways to attempt to fix this pin. Soldering
will fix error 12 & 19 in most cases, and is recommended. The tape method does
not always give results. Those comfortable and able to solder fine pitched pin
devices should opt for option (1) which is to attempt a touch up solder of the
pin highlighted. Obviously if this attempt is successful then the device will be
100 ok thereafter and able to readily accept future updates without issue.
Option (2) is a bit of a hit and miss trial but can yield the result we are
after.
Thank you for your patience and patronage.
mailto:[email protected]
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