GoG Announces Worldwide Money Back Guarantee

[Gahars]

So, you may or may not remember that Origin unveiled that really nifty "Great Game Guarantee" program a while back, allowing users to get refunds on the games they purchased through the service.

Well, it looks like that was only the beginning - the origin, if you will.

So, you bought a game on GOG.com and you've run into some trouble launching and playing it on your system, despite the fact it meets the specs we've put on the game's catalog page? This happens rarely, as our test lab does its best to assure your experience with our titles is as smooth as possible. But it does happen. And when it does, we want to give you the best support you'll ever get from an on-line store. Just navigate to our Support section--it's quite possible that the solution to your problem is already posted there. If not, just fill in a ticket describing your troubles and our top men will do their best to fix it all for you, so you can enjoy your purchase.

But what if they cannot find a solution? If such a rare event should occur, we'll give you your money back.Simple as that. If you buy a game on GOG.com and find that it doesn't work properly on your system, and our support cannot fix the problem, you get a full refund. It's a worldwide guarantee, and you have whole 30 days after the purchase date, to contact us about the refund.

There's even more! If you bought a game by mistake, or simply changed your mind about a purchase, you can get a full refund within 14 days, as long as the game wasn't downloaded. If in any doubt about our refund policies, please consult our FAQ.

GOG



A good, new policy for good, old games.

It's great to see more and more services offer these sorts of programs, and the more there are, the more pressure there is for the others (*cough*Valve*cough*) to step up their game. Whether or not you use GoG.com (though you really should), we all win.

So... yeah. Um, that's it. What? These can't all end with big punch lines you know? Sometimes you just have to report the story and cut th

 

[Arras]

This is not really the same though. The Origin program basically allows you a refund if it turns out you don't like it within 24 hours. Here you can only get a refund if the game does not run and your PC meets the specs OR you never even downloaded it. Still better than nothing (read: Valve) though.

 

[ForteGospel]

This is not really the same though. The Origin program basically allows you a refund if it turns out you don't like it within 24 hours. Here you can only get a refund if the game does not run and your PC meets the specs OR you never even downloaded it. Still better than nothing (read: Valve) though.

in some countries(i believe europe) steam does gives full refund for a game if you want to return the game on the 24 hours...

 

[Satangel]

in some countries(i believe europe) steam does gives full refund for a game if you want to return the game on the 24 hours...

Europe is a country? Well goddamn, I didn't know!

This is false, there were rumours that this might happen, or that the European Union will force Steam to have this option, because it's one of the European laws that you should always be able to ask your money back.
A few days ago I read about a guy who bought Rome 2 at launch via Steam (which was terrible at launch, really unfinished and not fun to play) and he tried to get his money back from Steam (and keep the copy of the game). Steam wouldn't let this happen, but after some mailing around and digging in the laws of his country (think it was Holland), he got his money back! Pretty unbelievable, but with the right persistence and sources, you can already make it happen.

Spoiler: How bad Rome TW2 was at launch

"To think just before September 3rd, 2013 I would of been so excited to see you guys post new videos to watch about the game.
You effective ruined my passion for Total War with this game. You sold us a beta for $60 and made us play test through all the bugs.

The game still has an incredible amount of problems, heck I would go as far to say this game is still in beta and shouldn't of had a full release till maybe next year. Bring back the things we loved about Rome 1 instead of using DLC to slowly add it back.

Bring back family trees and for all factions and give us more details about our empires. We love seeing details like those and that's why we loved your previous Total War games. Other then that I look forward to playing this game in maybe 6 months if all those things are added back and when I get buy DLC for FREE because they are really just patches of things that were not in the game and should have been.

Also FIRE your goddamn A.I. team because holy shit they are miserable at their jobs, as well as anyone else who is involved with optimization. Other then that I look forward to watching these videos in the future...."

 

[ForteGospel]

Europe is a country? Well goddamn, I didn't know!

This is false, there were rumours that this might happen, or that the European Union will force Steam to have this option, because it's one of the European laws that you should always be able to ask your money back.
A few days ago I read about a guy who bought Rome 2 at launch via Steam (which was terrible at launch, really unfinished and not fun to play) and he tried to get his money back from Steam (and keep the copy of the game). Steam wouldn't let this happen, but after some mailing around and digging in the laws of his country (think it was Holland), he got his money back! Pretty unbelievable, but with the right persistence and sources, you can already make it happen.

Spoiler: How bad Rome TW2 was at launch

"To think just before September 3rd, 2013 I would of been so excited to see you guys post new videos to watch about the game.
You effective ruined my passion for Total War with this game. You sold us a beta for $60 and made us play test through all the bugs.

The game still has an incredible amount of problems, heck I would go as far to say this game is still in beta and shouldn't of had a full release till maybe next year. Bring back the things we loved about Rome 1 instead of using DLC to slowly add it back.

Bring back family trees and for all factions and give us more details about our empires. We love seeing details like those and that's why we loved your previous Total War games. Other then that I look forward to playing this game in maybe 6 months if all those things are added back and when I get buy DLC for FREE because they are really just patches of things that were not in the game and should have been.

Also FIRE your goddamn A.I. team because holy shit they are miserable at their jobs, as well as anyone else who is involved with optimization. Other then that I look forward to watching these videos in the future...."

who said europe is a country? geez its not that hard to understand that it says "in some countries(i believe in europe)", you dont have to be an ass about it.

also you just contradicted yourself, first you say that its false, then you give an example about it being true.

its not part of steam policy, but they do work according to the laws of each country, so even if they dont support it officially they do give that service

 

[Satangel]

who said europe is a country? geez its not that hard to understand that it says "in some countries(i believe in europe)", you dont have to be an ass about it.

also you just contradicted yourself, first you say that its false, then you give an example about it being true.

its not part of steam policy, but they do work according to the laws of each country, so even if they dont support it officially they do give that service

It's not clear in your post, and following the general view people have of American people, I thought it would be a good idea to clarify that EU is not a country. Our dear KassemG has helped this view with some of his videos.

It's not (yet) part of Steam policy, and currently it's very hard to get it done. Not only you have to search for hours to find the correct people/sources, you have to mail a lot, wait on replies and in the end you're still at the mercy of that one Steam support guy/girl. Steam doesn't have to do it, it's only if you really really persist and are lucky, that you can get a refund. Only heard about it once too, I doubt it happens a lot

 

[ForteGospel]

It's not clear in your post, and following the general view people have of American people, I thought it would be a good idea to clarify that EU is not a country. Our dear KassemG has helped this view with some of his videos.

It's not (yet) part of Steam policy, and currently it's very hard to get it done. Not only you have to search for hours to find the correct people/sources, you have to mail a lot, wait on replies and in the end you're still at the mercy of that one Steam support guy/girl. Steam doesn't have to do it, it's only if you really really persist and are lucky, that you can get a refund. Only heard about it once too, I doubt it happens a lot

i dont find it really hard:

also saying "following the general view people have of American people" is already wrong, as "American people" does not mean "US people", America is a continent not a country

 

[Satangel]

i dont find it really hard:

also saying "following the general view people have of American people" is already wrong, as "American people" does not mean "US people", America is a continent not a country

Try it again with another game, I really doubt it works. TotalBiscuit just made a video on this, go to 4.20 for the good part.

And I don't know where you found that 'The Distance Selling Regulations 2000', I've never heard of it (I'm not a pro in international trading laws) but I can imagine it takes some time to find that source.

Touché, although KassemG mainly makes his videos on a Californian beach, which is cluttered with US people, not just American people. But you're absolutely right that America is a continent, true.