hi thanks for your reply this is what i get when trying to update how long does it take to resetI don't think it would even matter if you've tried to update it when returning a product, my best guess is that alterations is LED mods or switching out SMD components, I still think you need to try to update it in bootloader mode to see if that resets the device but returning it and next time not using the AUX Power might be the better option. Good luck with the v2 though.
we have tried back and front usb portsIs that in the front panel USB port? Or a rear USB port?