6 days after placing an order for an R4 card this is where we are at.
This comment is in reference to the company
ModChipsDirect. They claim to be "Your #1 US based mod store!" That may be the case, but I would bet $100 whoever I've been dealing with is not in the US, based on most of the communications being sent at 2 or 3 AM. I don't necessarily have an issue with this but I used them based on this info and the fact that I wanted my product more quickly. I'm not arguing this point, it's somewhat irrelevant.
When I get very good service I provide good feedback. Especially when the service is outstanding. I feel the same obligation when
I am not impressed. Some will say I am wasting my time but it is THAT exactly.
MY TIME. Read at your own desire.
This is
NOT a POSITIVE review nor am I trying to give them a bad name. You can
be the judge yourself on whether you want to deal with them. I
PERSONALLY was
NOT satisfied with their service and you will see by the email thread that they cancelled my revised order because they got
"BUTTHURT" (you may say I'm the one BUTTHURT, and you may be correct
) because of me saying to them that I wasn't happy. They claim to be a SMALL company and I would agree with that. My email exchange with them felt more like an email exchange with a CraigsList seller (not even to the standards of Ebay). I have dealt with many SMALL companies and you wouldn't even have a clue because the "have it together". I would prefer to deal with a small company actually. In my opinion, companies don't succeed when overreacting and not providing superior customer service. Even when the customer may be wrong. No, I'm not saying "the customer is ALWAYS right".
Maybe I'm a JERK but I think I was polite up until my last couple emails. I mention checking the
ENTIRE CREDIT CARD NUMBER in the first couple emails. I was just frustrated by the end of all this and several
FN days LATER. I will note that
I created this problem from the beginning but COME ON! None of this would have happened had I got it correct.
BUT, isn't that what customer service is ALL about.
WHEN THERE IS A PROBLEM!!?? We wouldn't need someone to provide "customer service" if nothing ever went wrong. It's called running a business.
Ordered placed 01/19/2019, 07:48 AM
BigTex-Dallas: Added Commentary
Email from ModChipsDirect: 01/20/2019, 05:24 AM
Hi there,
Sorry, your credit card seems to be blocking our transaction. Its coming from "Game Console Parts" and the charge is for the amount listed on your invoice. The issue might be that although we ship from inside the US, our merchant facility (for charging credit cards) is NOT l based in the US so it is classified as an 'International transaction' and this might be the reason it is being blocked. We will not cancel the transactions or delete the credit card info - but we cannot send the order either. Please give your CC company a quick call, it will only take 5 minutes of your time to get them to allow the transaction for at least 48 hours - we will process the card again as soon as WE HEAR FROM YOU. Thanks!
Email to ModChipsDirect: 01/20/2019, 04:53 PM
I contacted Chase Bank, the issuer of the card. It’s a Visa debit card. They said there is no blocks or anything else. They are saying that they are not even seeing an attempt to charge the card. What shall we do?
Email from ModChipsDirect: 01/20/2019, 06:06 PM
in that case it might be incorrect details -
Card number: xxxxxxxx9999
Cardholder's name: NAME
Expiration date: 99/99
CVV2: 999
**BigTex-Dallas: Info changed but ONLY the last FOUR digits provided. I understand and would not have liked the entire number to be sent in an email. I also DON'T like the other critical info being shared. The CVV and expiration date especially. This is the point that the vendor should have asked me to place a new order or confirm the card information on their site. NOT at the end of this process.
Email to ModChipsDirect: 01/20/2019, 06:30 PM
Everything is correct except I obviously
can’t verify the entire card number.
Use the zip code associated with my billing address not the shipping address.
Let me know. Thanks
Email from ModChipsDirect: 01/22/2019, 03:17 AM (2 days later)
Hi there
thats not it
I am guessing we cannot charge your type
BigTex Dallas: I guess he really doesn't need the business. Why not ask for another form of payment?? I mean really!!
Email from ModChipsDirect: 01/22/2019, 06:04 PM
Your credit card you used was issued in Argentina
BigTex-Dallas: And what's your point??
Email to ModChipsDirect: 01/22/2019, 06:40 PM
Issued in Argentina? Are you nuts?
That’s from Chase Bank in the US.
Email to ModChipsDirect: 01/22/2019, 06:41 PM
Do you want me to pay via PayPal??
Email from ModChipsDirect: 01/23/2019, 02:32 AM
If you look up the first 6 digits of your card
441046
All websites say that its from Argentina.
Anyway, no paypal is avialable
BigTex Dallas: Still nothing about HOW TO RESOLVE!
Email to ModChipsDirect: 01/23/2019, 07:09 AM
My card starts with 4610-46
BigTex Dallas: Finally, the culprit of the problem. One number incorrect.
Email to ModChipsDirect: 01/23/2019,10:59 PM
I didn’t hear back. Did you try with the revised number? Please see below.
Thank you.
BigTex Dallas: No response for a FULL U.S. working day. Adds to my point. If you claim to be "Your #1 US based mod store!" you should at least be available during UNITED STATES working hours!
Email from ModChipsDirect: 01/24/2019, 02:49 AM
Please place a new order on the website
BigTex Dallas: Unable to place the order with the revised number?? Again, a LACK of CUSTOMER SERVICE.
Email to ModChipsDirect: 01/24/2019,7:25 AM
I placed a new order but I’m unsatisfied with the support provided here. It’s taken 4-5 days to determine that the CC number was incorrect. I would think that this information would have been the first step in the troubleshooting process. Not an email asking me to contact my bank about international transactions. You asked me to verify the last four and all the other information, why not ask me to verify the entire number via your ordering system from the beginning? This has been inefficient and a waste of 5 days. I realize that I’m the one that started this problem by entering an incorrect number but I can’t imagine it’s the first time someone has done this. You should at minimum EXPEDITE my new order so that I receive the merchandise sooner. This way I can have positive things to say about your company on forums and in reviews. Otherwise it’s sub par customer service.
Thank you.
BigTex Dallas: Was this unreasonable of me to ask? Did I ask for something for FREE? I mean, I'm paying for shipping. Chipping in to send it more quickly or not "sitting" on the order for 2 days seems responsible. Also, I never threatened to leave NEGATIVE feedback and YES had I received the product in a timely manner, I would have spoke positively about them. I would probably have mentioned the 5 days working this out but it would have been positive nonetheless.
Email from ModChipsDirect: 01/24/2019, 09:13 PM
Hi there The system checks to valid formats of cards but if you put in the wrong number of a valid card it has no was of checking We don't feel like we have done anything wrong, but its a small company and attitudes like yours can lead to issues when you are demanding us to compensate you for issues caused by yourself - otherwise bad feedback will be left? Sorry that is not the type of customers we need or want. A big company will never tell you that, but this is not a big company I have canceled your order and I invite you to order the device from someone else Thanks
BigTex Dallas: I assume I'm speaking to an owner so that's their prerogative. Good or bad, that's the benefit of being the owner, you get to call the shots. Just know that if you have a problem and share your displeasure you might get a similar response. "NO SOUP FOR YOU". Actually they did ME a favor because had this transaction gone WELL, it's not the kind of business that I would recommend to others. Please note, I NEVER said I would leave BAD feedback. I said, "This way I can have positive things to say about your company on forums and in reviews." BIG FN DIFFERENCE.
Email to ModChipsDirect: 01/25/2019,11:50 AM
Well, you proved my point. Crappy service! Small company for a reason! With your attitude you’ll remain a small company regardless of your aspirations.
To be clear, I don’t think asking to expedite my order would be considered “compensation”. I took ownership of my mistake and the poor customer service came about with your multiple emails back and forth to solve an ELEMENTARY problem. Then to say my card was from “Argentina” which I can only take to mean you thought I was trying to scam you in some way. If that wasn’t the point, why would it be important?
If anyone needs to learn a lesson here it should be you!
Good day!
@
x65943:
@
JuanMena:
