So I had an issue with missing skins from my account I didn't report it right away and and forgot about it for a while. So I reported the issue recently and got this reply. Warning: Spoilers inside! Hello CartmanUK, I'm afraid I cannot help you further, since those skins don't show up in our records. I'm sorry for the inconveniences. Thank you. HiRezAne Hi-Rez Studios Customer Support I'm not happy as its there mistake and they have no record of it great.