I have been lurking this site for a while. I don't post often as I am still a relative noob by comparison but I always do my research. Unfortunately it seems I did not do enough in this case and wanted to make sure no one else makes this mistake. Please forgive me if you already know this. Well I purchased a CycloDS from GameByGame earlier this month as it was a GBAtemp sponsor. I received it and noticed it froze a lot when loading roms and in one case, would corrupt save files. Now I know that it was the Flashcart and not my SD card as I have two others that work just fine. Firmware, SDcard, roms and system tested were the same - a perfect control. So I concluded it was defective and contacted customer service (only able to be contacted by email). They advised me to update the firmware first and see if it fixed the problem before I returned it to them so they could test it - it didnt. So I sent it to them on my dime with a note explaining the problem. They contact me via email to say my card works perfectly as it booted up on a DS, DSLite and "upgraded" the firmware to 1.4 (which it already had). They told me they could not test it with roms as that was illegal and they were shipping it back to me. Now I have a tracking number for a card that likely still does not work and I wasted my money shipping it back to them. By the time it gets here the 30 day window for the return will expire and I will have a $50 moonshell player. I'll test it again when it gets back but I am not getting my hopes up. Is this kind of thing normal for returns? Should I just have to accept the loss on defective products if the only thing wrong with it is its ability to play roms?