Problem with WhatsApp on encrypted system

Discussion in 'Mobile Phones and Media Players' started by Mazamin, Aug 26, 2016.

  1. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    Ayy guys, I have a problem with WhatsApp. After I have encrypted my system, cyanogenmod 13, WhatsApp can't download photos, videos and audios. Is there a workaround? Can I edit WhatsApp to save the medias on an external SD card? If you need further information just ask.
     
  2. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    Please help me, I don't want to wipe my device.
     
  3. DarkGabbz

    DarkGabbz Resident XBOX Guy

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    Try reinstalling whatsapp and if you dont want to loose your chats make a backup before you reinstall whatsapp.
     
  4. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    I'll try, thanks

    It says: Unable to create a backup.
    I think that it's for the same problem.
     
  5. loco365

    loco365 GBAtemp Guru

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    If Whatsapp isn't making backups or working properly when your device is encrypted, it might be a bug in the app itself. Perhaps you should report it.
     
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  6. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    Shall I report it to the whatsapp devs or cyanogenmod devs?
     
  7. ComeTurismO

    ComeTurismO CTO

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    4:54 PM
    @DrCrygor07
    Try going to settings, apps, click on WhatsApp and then clear data / cache (won't destroy anything) Try to see if it works. Many apps have issues with CM12/13, but let's see if this works. I'm having issues recording videos on Snapchat, but there's no fix for it yet. :/
     
  8. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    I will try, thanks!
     
  9. ComeTurismO

    ComeTurismO CTO

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    Wait sorry, I fucked up. Go to Settings > Storage > Click Apps > Click Whatsapp and then click clear cache / data
     
  10. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    No problem, I am formatting SD as internal memory so I can't try right now. :)
     
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  11. ComeTurismO

    ComeTurismO CTO

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    ah thanks, hope this works
     
  12. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    Are you sure that I won't lose my chats?
     
  13. ComeTurismO

    ComeTurismO CTO

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    nah, but if you wanna be on the safe side, just click clear cache; even though I'm certain it shouldn't..
     
  14. Mazamin
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    Mazamin GBAtemp Advanced Maniac

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    I click clear cache but it just doesn't work, I'll try stopping the app...
    No, it doesn't work.
     
  15. loco365

    loco365 GBAtemp Guru

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    Sep 1, 2010
    I'd probably report it to Whatsapp. If many people are using CM, it might be an issue that many other people are experiencing. If they tell you to report it to CM, then I'd probably do that then.
     
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