Please answer impotant!!

Discussion in 'Computer Games and General Discussion' started by Sathya, May 17, 2017.

  1. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    now my laptop acer cannot wake up again. but i mean is i cannot control the laptop, because when I started, a lot of ads come to my laptop from internet explorer. and i try delete internet explorer from my laptop but i cant do it. i dont know how to fix it. a lot of my game on my laptop, so if i try to reinstall my windows, my data will gone. please halp me.
     
  2. tech3475

    tech3475 GBAtemp Advanced Fan

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    Can you boot into safe mode and run e.g. malwarebytes?

    Worst case you could backup the laptop using e.g. a linux distro or macrium reflect free (create a bootable usb/cd from another computer).
     
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  3. gnmmarechal

    gnmmarechal Yes

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    You installed some adware, it seems.
    MalwareBytes is your best bet. Not to mention, a Windows reinstall won't completely wipe your PC, it'll move your files to a Windows.old directory iirc
     
  4. Youkai

    Youkai Demon

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    maybe try a bootcd with antivir or something ... depending on whats going on.
    But as you were told above you should try safe mode or sometimes it helps shutting off the w-lan / taking out the network cable

    than you could try to clean the computer or make a backup of your important files.

    another thing you could do is open the task manager and kill any "weird" task that should not be there ... could help for a while and or go into msconfig and look for programms in the auto start and kick most of them if not all ...
     
    Last edited by Youkai, May 17, 2017
  5. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    how to turn on safe mode? how to run e.g. malwarebytes?
     
  6. sarkwalvein

    sarkwalvein My mother tongue is Spanish, for god's sake!

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    Press F8 when Windows is booting, then select Safe Mode. (Perhaps)

    Regarding Malwarebytes, download it, install it, run it.
     
    Last edited by sarkwalvein, May 17, 2017
  7. migles

    migles GBAtemp Guru

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    when you turn on the pc, repeatly press f8 you should see a different screen, depending on the windows version you can either see the safe mode option, or a screen where you have to navigate until you find it
     
  8. tech3475

    tech3475 GBAtemp Advanced Fan

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    What OS and is it running and did it come with it (or do you know if it's UEFI or not)?
     
  9. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    thanks migles. i will try it and hope fix my problem :yay:
     
  10. azoreseuropa

    azoreseuropa GBAtemp Guru

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    That's why you have to back up your data like I usually does. Always back up your data at all the time.

    Google it.. It can help you like Press F8 and etc. I always do that and helped me through it myself.
     
  11. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    i know you're right. i was put all of my game in my 56 GB divice. but i think the space is not enough.
     
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  12. KiiWii

    KiiWii GBAtemp Guru

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  13. azoreseuropa

    azoreseuropa GBAtemp Guru

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    Proud to be Portuguese but I am in USA.
    I have a 500 GB and a 1TB external portable. It is very useful tools! :)
     
  14. RaMon90

    RaMon90 GBAtemp Advanced Fan

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    I'm not sure what you have watched to get all the ads pop ups, maybe you should've tried to clean cookies and cache? Do you have anti virus installed?
     
  15. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    oh my god, its very help my problem with malwarebytes. but little problem in chrome i was blocks the ads, but ads is still coming and soon.
     
  16. nero99

    nero99 GBAtemp Addict

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    get the ad block pro extension
     
  17. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    i was do it but nothing help.
     
  18. DinohScene

    DinohScene Feed Dino to the Sharks

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    Use Medicat.
    @Jayro can help you with it!
     
  19. Sathya
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    Sathya GBAtemp Professional Poetry maker

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    so i must ask to her?
     
  20. DinohScene

    DinohScene Feed Dino to the Sharks

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    Wait until he wakes up.
    Or you could send him a personal message.
     
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