Order mess up

kilq

Member
OP
Newcomer
Joined
Dec 1, 2009
Messages
16
Trophies
0
XP
41
Country
Canada
the web site timed out when i was preordering my sc2 on the 'finish up order screen' then the webpage expired and wouldnt load up. now the web site says i havent placed any orders but the order has been chrged to my paypall account, and the item is still showing up in my cart
unsure.gif
 

EyeZ

Well-Known Member
Member
Joined
Dec 4, 2009
Messages
2,652
Trophies
0
XP
1,106
I think the site is having teething problems, i had my pre-order problems at the start, it has now been sorted, which i expect your pre-order will be soon.
 

omgpwn666

Guy gamer and proud!
Member
Joined
Jun 14, 2008
Messages
2,547
Trophies
0
Age
30
Location
Florida
XP
588
Country
United States
If you have received a e-mail saying that you placed an order or that your account has been charged from PayPal, I would wait and see what's going on.
 

Prime_Zero

Well-Known Member
Member
Joined
Jan 31, 2010
Messages
280
Trophies
0
Location
Planet Earth
XP
174
Country
United States
That happened to me when I was ordering something from Dealextreame, annoying isn't it
dry.gif

The next day my money was back though.. so maybe I got lucky? Did it again the next time I tried, but I hit refreshed and the page loaded right and my order went through okay?
 

kilq

Member
OP
Newcomer
Joined
Dec 1, 2009
Messages
16
Trophies
0
XP
41
Country
Canada
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment
 

EyeZ

Well-Known Member
Member
Joined
Dec 4, 2009
Messages
2,652
Trophies
0
XP
1,106
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp
 

kilq

Member
OP
Newcomer
Joined
Dec 1, 2009
Messages
16
Trophies
0
XP
41
Country
Canada
Jackthelad said:
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp



but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.
 

EyeZ

Well-Known Member
Member
Joined
Dec 4, 2009
Messages
2,652
Trophies
0
XP
1,106
kilq said:
Jackthelad said:
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp



but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.
 

kilq

Member
OP
Newcomer
Joined
Dec 1, 2009
Messages
16
Trophies
0
XP
41
Country
Canada
Jackthelad said:
kilq said:
Jackthelad said:
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp



but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.
good cause i dont want to lose that preorder discount
gbasp.gif
 

EyeZ

Well-Known Member
Member
Joined
Dec 4, 2009
Messages
2,652
Trophies
0
XP
1,106
kilq said:
Jackthelad said:
kilq said:
Jackthelad said:
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp



but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.
good cause i dont want to lose that preorder discount
gbasp.gif

Mine was first marked as payment returned, so i made out a support ticket to ask them to explain why, i haven't heard back from the support ticket but it has now been marked as a pre-order and an e-mail received from them confirming this.

You could take out a support ticket yourself just to get them to confirm you have paid, but an e-mail from Paypal is your confirmation of payment.
 

Wombo Combo

That Ain't Falco
Member
Joined
Mar 17, 2010
Messages
771
Trophies
0
XP
621
Country
United States
Jackthelad said:
kilq said:
Jackthelad said:
kilq said:
i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp



but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.

@ kilq
same thing happened to me.

@ Jackthelad
I hope so.
 

kilq

Member
OP
Newcomer
Joined
Dec 1, 2009
Messages
16
Trophies
0
XP
41
Country
Canada
has anyone else who encountered this problem had anything straighted out cause they still havent responded to the support ticket i posted when this happened
 

tajio

Well-Known Member
Member
Joined
Aug 31, 2007
Messages
406
Trophies
0
Age
27
XP
228
Country
United States
I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?
 

VatoLoco

Don't crush that dwarf, hand me the pliers.
Member
Joined
Jan 29, 2008
Messages
2,319
Trophies
0
Age
49
Location
Ya Cant Get There From Here
Website
www.backwoodzstudioz.com
XP
2,156
Country
United States
tajio said:
I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?


Yup, me too. but i havent opened a ticket yet. I ordered yesterday.

ill give em a bit more time before getting too worried.
 

tajio

Well-Known Member
Member
Joined
Aug 31, 2007
Messages
406
Trophies
0
Age
27
XP
228
Country
United States
VatoLoco said:
tajio said:
I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?


Yup, me too. but i havent opened a ticket yet. I ordered yesterday.

ill give em a bit more time before getting too worried.


Yeah I ordered mine yesterday but I just got worried. I don't want my money being wasted, i've also included my paypal receipt just incase.
 

Ace Gunman

~••Lucky҉Shot••~
Former Staff
Joined
Apr 17, 2003
Messages
6,380
Trophies
0
Age
33
Location
Wassamatta U
Website
www.gbatemp.net
XP
570
Country
Canada
General chit-chat
Help Users
  • No one is chatting at the moment.
    Psionic Roshambo @ Psionic Roshambo: https://youtu.be/KyRfkuHs4dc