Order mess up

Discussion in 'Online Stores and Purchases' started by kilq, Apr 7, 2010.

  1. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada
    the web site timed out when i was preordering my sc2 on the 'finish up order screen' then the webpage expired and wouldnt load up. now the web site says i havent placed any orders but the order has been chrged to my paypall account, and the item is still showing up in my cart [​IMG]
     
  2. tinymonkeyt

    tinymonkeyt GBAtemp brat

    Member
    3
    Feb 27, 2008
    United States
    You should try contacting their customer support!
     
  3. EyeZ

    EyeZ GBAtemp Addict

    Member
    7
    Dec 4, 2009
    I think the site is having teething problems, i had my pre-order problems at the start, it has now been sorted, which i expect your pre-order will be soon.
     
  4. omgpwn666

    omgpwn666 Guy gamer and proud!

    Member
    4
    Jun 14, 2008
    United States
    Florida
    If you have received a e-mail saying that you placed an order or that your account has been charged from PayPal, I would wait and see what's going on.
     
  5. Prime_Zero

    Prime_Zero GBAtemp Regular

    Member
    2
    Jan 31, 2010
    United States
    Planet Earth
    That happened to me when I was ordering something from Dealextreame, annoying isn't it [​IMG]
    The next day my money was back though.. so maybe I got lucky? Did it again the next time I tried, but I hit refreshed and the page loaded right and my order went through okay?
     
  6. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada
    i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment
     
  7. Sinkhead

    Sinkhead yay p1ngpong.

    Former Staff
    1
    Nov 22, 2006
    Across the pond
    Create a support ticket here and I'm sure they'll sort it out.
     
  8. EyeZ

    EyeZ GBAtemp Addict

    Member
    7
    Dec 4, 2009
    Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp
     
  9. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada


    but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.
     
  10. EyeZ

    EyeZ GBAtemp Addict

    Member
    7
    Dec 4, 2009
    Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.
     
  11. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada
    good cause i dont want to lose that preorder discount [​IMG]
     
  12. EyeZ

    EyeZ GBAtemp Addict

    Member
    7
    Dec 4, 2009
    Mine was first marked as payment returned, so i made out a support ticket to ask them to explain why, i haven't heard back from the support ticket but it has now been marked as a pre-order and an e-mail received from them confirming this.

    You could take out a support ticket yourself just to get them to confirm you have paid, but an e-mail from Paypal is your confirmation of payment.
     
  13. Wombo Combo

    Wombo Combo That Ain't Falco

    Member
    4
    Mar 17, 2010
    United States
    @ kilq
    same thing happened to me.

    @ Jackthelad
    I hope so.
     
  14. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada
    has anyone else who encountered this problem had anything straighted out cause they still havent responded to the support ticket i posted when this happened
     
  15. tajio

    tajio GBAtemp Fan

    Member
    2
    Aug 31, 2007
    Northern Ireland, UK
    I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

    I've sent a support ticket but has anyone had a similar problem like mine?
     
  16. VatoLoco

    VatoLoco Don't crush that dwarf, hand me the pliers.

    Member
    5
    Jan 29, 2008
    United States
    Ya Cant Get There From Here

    Yup, me too. but i havent opened a ticket yet. I ordered yesterday.

    ill give em a bit more time before getting too worried.
     
  17. tajio

    tajio GBAtemp Fan

    Member
    2
    Aug 31, 2007
    Northern Ireland, UK

    Yeah I ordered mine yesterday but I just got worried. I don't want my money being wasted, i've also included my paypal receipt just incase.
     
  18. Ace Gunman

    Ace Gunman ~••Lucky҉Shot••~

    Former Staff
    3
    Apr 17, 2003
    Canada
    Wassamatta U
  19. kilq
    OP

    kilq Member

    Newcomer
    1
    Dec 1, 2009
    Canada
    thats not my problem, ive made my payment but shoptemp has no record of my order
     
  20. Ace Gunman

    Ace Gunman ~••Lucky҉Shot••~

    Former Staff
    3
    Apr 17, 2003
    Canada
    Wassamatta U
    Did you ever submit a support ticket?
     
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