Order mess up

[kilq]

the web site timed out when i was preordering my sc2 on the 'finish up order screen' then the webpage expired and wouldnt load up. now the web site says i havent placed any orders but the order has been chrged to my paypall account, and the item is still showing up in my cart

 

[tinymonkeyt]

You should try contacting their customer support!

 

[EyeZ]

I think the site is having teething problems, i had my pre-order problems at the start, it has now been sorted, which i expect your pre-order will be soon.

 

[omgpwn666]

If you have received a e-mail saying that you placed an order or that your account has been charged from PayPal, I would wait and see what's going on.

 

[Prime_Zero]

That happened to me when I was ordering something from Dealextreame, annoying isn't it

The next day my money was back though.. so maybe I got lucky? Did it again the next time I tried, but I hit refreshed and the page loaded right and my order went through okay?

 

[kilq]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

 

[Sinkhead]

Create a support ticket here and I'm sure they'll sort it out.

 

[EyeZ]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

 

[kilq]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

 

[EyeZ]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.

 

[kilq]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.

good cause i dont want to lose that preorder discount

 

[EyeZ]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.

good cause i dont want to lose that preorder discount

Mine was first marked as payment returned, so i made out a support ticket to ask them to explain why, i haven't heard back from the support ticket but it has now been marked as a pre-order and an e-mail received from them confirming this.

You could take out a support ticket yourself just to get them to confirm you have paid, but an e-mail from Paypal is your confirmation of payment.

 

[Wombo Combo]

i didnt get an email from them saying i placed an order but i did get an email from paypal saying i made the payment

Don't worry about that for a couple of hours, as it took that long for me to receive my confirmation from ShopTemp

but the item i orderd is still coming up in my shopping cart and my order history says i havent made any orders.

Mine was the same, as long as you received your e-mail from Paypal confirming payment, you are covered.

@ kilq
same thing happened to me.

@ Jackthelad
I hope so.

 

[kilq]

has anyone else who encountered this problem had anything straighted out cause they still havent responded to the support ticket i posted when this happened

 

[tajio]

I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?

 

[VatoLoco]

I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?

Yup, me too. but i havent opened a ticket yet. I ordered yesterday.

ill give em a bit more time before getting too worried.

 

[tajio]

I'm a problem aswell, I've ordered the SCDS2 with 8gb it says the order is completed on Paypal but Shoptemp it is still saying that I need to pay and that I have no completed orders!?

I've sent a support ticket but has anyone had a similar problem like mine?

Yup, me too. but i havent opened a ticket yet. I ordered yesterday.

ill give em a bit more time before getting too worried.

Yeah I ordered mine yesterday but I just got worried. I don't want my money being wasted, i've also included my paypal receipt just incase.

 

[Ace Gunman]

If the problem you speak of is the message "awaiting payment", see here: http://gbatemp.net/index.php?showtopic=220393

 

[kilq]

If the problem you speak of is the message "awaiting payment", see here: http://gbatemp.net/index.php?showtopic=220393

thats not my problem, ive made my payment but shoptemp has no record of my order

 

[Ace Gunman]

If the problem you speak of is the message "awaiting payment", see here: http://gbatemp.net/index.php?showtopic=220393

thats not my problem, ive made my payment but shoptemp has no record of my order

Did you ever submit a support ticket?